I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only thing right was my name
The only thing right was my name, almost everything was wrong. Didn't get the one thing I was looking for correct.
3 April 2026
Reply from Records Finder
Hello Michelle,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://recordsfinder.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Aqsa,
Thank you so much for your kind words! We’re glad you were satisfied with your experience and that our staff took good care of you.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was very polite and helpful!
31 March 2026
Reply from Records Finder
Hello Karin,
Thank you very much for your kind 5-star review. We are delighted to hear that you found our team member polite and helpful during your experience. Providing courteous and attentive service is something we take great pride in, and your feedback is truly appreciated.
We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
They were very informative and helpful…
They were very informative and helpful to my questions!
1 April 2026
Reply from Records Finder
Hello Julia,
Thank you very much for your 5-star review. We sincerely appreciate your kind feedback and are pleased to hear that you found our team informative and helpful in addressing your questions. Delivering clear, accurate, and supportive assistance is very important to us, and your comments are truly encouraging.
Should you require any further assistance, please do not hesitate to reach out. We look forward to serving you again.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
You were professional …
You were professional and clear about what was happening and how to execute it
29 March 2026
Reply from Records Finder
Hello Michael,
Thank you very much for your positive feedback. We’re delighted to hear that you found our communication professional and clear, and that the process was easy to follow.
Ensuring our customers feel well-informed and supported every step of the way is a top priority for us, so your comments are truly appreciated.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
They were very fair regarding my…
They were very fair regarding my request for a refund. They responded promptly and friendly.
28 March 2026
Reply from Records Finder
Hello Christie,
Thank you very much for your kind feedback. We’re pleased to hear that you found our handling of your refund request to be fair and that our team was able to respond promptly and in a friendly manner.
Providing efficient and courteous service is very important to us, and your comments are greatly appreciated. Should you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was very willing to help and have a…
He was very willing to help and have a great attitude.
27 March 2026
Reply from Records Finder
Hello Taniece,
Thank you for your wonderful feedback! We're so glad that our representative, Jai, was helpful and maintained such a positive attitude. We'll pass along your kind words. He'll be happy to hear your positive feedback.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Chanda,
Thank you very much for your 5-star review.
We’re delighted to hear that our representative was able to answer all your questions and provide the support you needed. Delivering attentive and helpful service is very important to us, so your feedback is greatly appreciated.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased one time service for $5 and…
I purchased one time service for $5 and instead I’ve been charged $25 every month for 3 months until finally I caught it.
Service itself also didn’t provide much information , all that you can find in public sources
16 March 2026
Reply from Records Finder
Hello Alexandr,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charges.
This is certainly not the experience we aim to provide. We can confirm that your account has already been reviewed by one of our agents and a refund has been processed. Please allow 3–5 business days for the funds to be reflected in your account, depending on your payment provider.
We would still like to look further into the billing issue and your concerns about the value of the service. Your feedback is very important to us and helps us improve what we offer.
We sincerely apologize for the inconvenience caused and appreciate your patience. If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
An agency with great integrity
1. My issue was resolved very satisfactorily.
2. The agency acted with great integrity. Upon confirming that I had not received their services, they refunded all my fees and cancelled any potential future charges.
22 March 2026
Reply from Records Finder
Hello Yuanbing,
Thank you very much for your wonderful 5-star review and for your kind words about our integrity.
We’re delighted to hear that your issue was resolved to your satisfaction. Acting with transparency and fairness is extremely important to us, so we’re glad we could promptly address the situation, issue your refund, and ensure no further charges were applied.
Your feedback truly means a lot to our team. If there is ever anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I have asked for a refund and they were…
I have asked for a refund and they were kind and processed the payment
21 March 2026
Reply from Records Finder
Hello,
Thank you very much for your kind 5-star review. We’re pleased to hear that your refund request was handled promptly and that you found our team helpful throughout the process.
Providing efficient and courteous service is very important to us, and your feedback is greatly appreciated. Should you require any further assistance, please do not hesitate to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Rebecca,
Thank you for your 5-star review! We're delighted that you received excellent and friendly service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The website is very easy to use
The website is very easy to use, search record is very accurate. good value and price, and result comes out immediately. The customer support has quick response and helpfor. I had very good experience
13 March 2026
Reply from Records Finder
Hello Lulu,
Thank you for your kind words! We're glad you found our website easy to use, the search results accurate, and the reports delivered quickly. It's also great to know our customer support team was responsive and helpful.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
My experience with Records Finder went very well! 🙃
My experience with Records Finder was somewhat inconveniencing, but it was not due to the management or the app itself, My son who is on the spectrum and a juvenile, was working on a project related to law and criminal records. In the process, he and a classmate discovered Records Finder and inadvertently signed in, not realizing that my debit card was linked to my laptop. Consequently, when the free trial ended, $24.95 was deducted from my account. Upon noticing this charge on my bank statement, I promptly researched the situation and contacted customer service, providing a brief overview of what had occurred. I was quickly assisted by Jehoaney, a customer service representative, who informed me that my account had been canceled and that the $24.95 would be refunded immediately. Although I did not personally use their services, I was impressed by how professionally and efficiently my issue was resolved. I would certainly recommend Records Finder to my family and friends, knowing that their customer service team is dedicated to helping customers. Thanks again!
5 February 2026
Unprompted review
Reply from Records Finder
Hi,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Zahiana,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback.
We are delighted to hear that Stephanie was able to assist you and provide such a positive experience. Our team is committed to delivering the highest level of service, and it is always rewarding to know when one of our colleagues has made a meaningful difference.
Your comments will certainly be shared with Stephanie and the rest of the team. Thank you again for your support, and please do not hesitate to reach out if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I appreciate customer service for their…
I appreciate customer service for their speedy service! Also I appreciate the acknowledgment of my concern!
10 March 2026
Reply from Records Finder
Hello Samantha,
Thank you very much for taking the time to share your 5-star review. We sincerely appreciate your kind feedback regarding our customer service team. It is wonderful to hear that you were satisfied with the promptness of our service and that your concern was acknowledged and addressed appropriately.
Providing efficient and attentive support to our customers is very important to us, and your comments are truly appreciated. We are grateful for your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Juan,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your kind feedback. We are delighted to hear that you had a positive experience with Gerry, and we will be sure to pass along your compliments to him.
Your support means a great deal to us, and we are always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Champion Customer Service
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind and caring. Way to go Daniel, you deserve a raise.
Mark McCormick
4 March 2026
Reply from Records Finder
Hello Mark,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your feedback and your kind words.
We are pleased to hear that your cancellation and refund were handled promptly and without difficulty. Providing a smooth and respectful customer experience is very important to us, and we are delighted to know that Daniel assisted you with courtesy, kindness, and care. Your recognition of his efforts means a great deal, and we will be sure to pass along your compliment to him.
We also sincerely appreciate your feedback regarding the visibility of the $24.95 monthly agreement disclosure. Insights like yours are valuable and help us continue improving the clarity of our communication with customers.
Thank you again for sharing your experience, Mark. We greatly value your feedback and support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Complete crap
27 February 2026
Unprompted review
Reply from Records Finder
Hi Anton,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://recordsfinder.com/terms.
I've reviewed your account and can confirm that it has been canceled and two refunds were processed. Rest assured, our company will no longer bill you. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
misleading, did not provide info
completely misleading in what info they will give you, I needed ownership information for a vehicle and they did not provide it.... do not use this service, it is a complete waste of money.
24 February 2026
Unprompted review
Reply from Records Finder
Hello Floyd,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations.
At present, we have been unable to locate an account under the name provided in your review. To properly investigate this matter and offer further assistance, we kindly ask that you contact our support team with your order number, the email address used at the time of purchase, or any additional relevant details so we may link your review to the corresponding account.
We remain committed to transparency and customer satisfaction and look forward to resolving this matter once we receive the necessary information.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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