recollective.com Reviews 

8
•
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company

Written by the company

Recollective is an industry-leading qualitative research platform. Our tech enables researchers and businesses to engage in conversations and discover deeper insights that drive better business decisions. As a complete solution, Recollective’s comprehensive toolset allows researchers to conduct both asynchronous and live studies in the same environment including digital ethnographies, journaling, live focus group sessions and ongoing communities at any scale or duration. Recollective is web-based, operates on any device and is available in more than 25 different languages to support research initiatives around the globe.


Contact info

2.2

Poor

TrustScore 2 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(8)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Review-removal scam.

I have serious concerns about this company's practices, which appear to be a review-removal scam.
A business I work for recently received a damaging one-star Google review from someone named "Tilly J". Sean from this company subsequently approached us offering to have the review removed in exchange for payment, stating:
"I should have mentioned: you only pay if the Tilly J review comes down. Want us to have a look?"
I have examined the review carefully and contacted Google. The review does not appear to breach Google's review policies, so there are no obvious grounds for having it removed through Google's normal reporting procedures.
This raises a very troubling question: if the review does not qualify for removal under Google's policies, how can this company be so confident that it can arrange its removal?
One possible explanation is that the company, or someone associated with it, was responsible for posting the review in the first place.
I cannot prove that this is what happened, but the circumstances are highly suspicious. Businesses should be extremely cautious about paying companies that approach them offering to remove negative reviews, particularly when those reviews do not appear to breach Google's policies.

24 October 2026
Unprompted review
Rated 1 out of 5 stars

Consider your time and effort

I had the one of the most negative experiences during a job interview with one of their recruiters.

It was very hurtful and dehumanizing, I've never experienced a job interview where I was being treated like I had fraudulent credentials and experience because of a LinkedIn profile that was not updated or had a career gap. I get that dates were not accurate.

Since the recruiter seemed to have already come to a conclusion due to that. It was very strange that the recruiter still took the meeting with me.

The recruiter made it seem as though they were giving me a chance to explain myself however it seemed like they just wanted to bully me.

They could've verified if my degree was real online or asked for a reference? It's already so hard applying and preparing for a job interview but to also beat someone down while there is obviously a power imbalance in a job interview.

I've worked in both public and private sectors and this was the first experience I had of being professionally bullied in a job interview.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

I had an abysmal experience

I had an abysmal experience and have blacklisted them.
The staff were poorly trained and showed very poor technical and even worse people skills.
Best avoided imo

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful platform

I've had an extremely positive experience with Recollective. The platform is user-friendly and the support and technical team are wonderful. Would highly recommend this platform for your research.

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Poor Navigation System & Problematic Platform

The navigation system needed to be better developed. The product manager (if they even have one) could have done a better job of making this platform user-friendly. This is the main reason I have migrated to other platforms. They, unfortunately, have no real-time support. It is very problematic as I have had multiple occasions where emails and notifications weren't being delivered, and I had to send some emails manually! I can't tell you how many times a panelist has told me they never got my email or reminder, and it is very frustrating!

6 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look