I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch. I particularly like the option of a monthly income, which is something I much pref... See more
Company replied
Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
Company replied
Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
Company replied
Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
us for purpose
if you need proof. unlike the rest.no time to mess about.gone with close brothers.
16 June 2026
Reply from Recognise Bank
Hi Peter, thank you for taking the time to share your feedback.
As part of our application process, we may sometimes need to request additional documentation to help progress an application. This is particularly the case when we’re unable to verify certain information electronically, as we have a responsibility to ensure all details are accurate and meet regulatory requirements.
We’re sorry to hear that you’ve chosen to proceed with another provider, but we do appreciate you sharing your experience with us. Your feedback is valuable and helps us continue to improve our service.
If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help.
Positive review
Quick to answer the phone. Customer service agent spoke clearly.
The only thing I'd suggest is to have an app.
12 June 2026
Reply from Recognise Bank
Hi Stel, thank you for your review. We’re pleased to hear that your call was answered quickly and that you found our team clear and helpful. We also appreciate your suggestion. We regularly re view our customer feedback and will consider your suggestion as part of the future renewal of the service that we offer.
Very easy to use and clear English
8 June 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re glad to hear that you found everything easy to use and the information clear. We appreciate you taking the time to share your experience.
Early days but so far so good
Early days but so far so good. Easy setup and nominated account verification.
4 June 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that your experience has been positive so far and that you found the setup and verification process easy. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re glad to hear that you found our rates competitive and the application process straightforward. We appreciate you taking the time to share your feedback.
Good information on product and easy to…
Good information on product and easy to open an account.
19 June 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that you found the product information clear and the account opening process easy. We appreciate you taking the time to share your experience.
Great fixed rate account.
Easy to open account and good interest rates. Immediate notification when funds deposited.
19 June 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re pleased to hear that you found the account easy to open and were happy with our rates, as well as the prompt deposit notifications. We appreciate you taking the time to share your feedback.
Faulty analysis of Nat West sort codes.
I tried to open an account for a 1 year fixed interest and the system at Recognise would not 'recognise' my Nat West bank sort code, where I had had a current account for over 50 years!
Fortunately for Recognise, a person called Julie looked into the matter and got their IT department to make adjustments - eventually. It took two weeks with a lot of faffing but eventually was sorted and they honoured the original interest rate, which had changed downward in the interim.
28 May 2026
Reply from Recognise Bank
Hi Alison, thank you for your review. We’re sorry to hear that you experienced some delays during the account opening process, but we’re pleased that our team was able to resolve this for you and honour the original rate. We appreciate you taking the time to share your experience.
Very efficient online experience
Very easy and quick to set up account and instant notifications when making deposits.
5 June 2026
Reply from Recognise Bank
Hi Julie, thank you for taking the time to provide your experience. We’re pleased to hear that you found the account setup quick and straightforward, and that you valued the instant deposit notifications. We appreciate your feedback.
Great bank
Great bank, easy to set accounts up on line, very good interest rates on fixed terms, very happy to invest and trust my money is safe
1 June 2026
Reply from Recognise Bank
Hi Stephen, thank you for providing us with such positive feedback. We’re delighted to hear that you found our service easy to use and felt confident in both our rates and security. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Clive, thank you for your review. We’re pleased to hear that you experienced efficient service and appreciate you taking the time to share your feedback.
Very easy to open and fund account
Very easy to open and fund account. Best interest rates at the time. The account can be managed through their website which for me works far better thane a phone app.
12 June 2026
Reply from Recognise Bank
Hi Paul, thank you for sharing your experience. We’re pleased to hear that you found both the account opening and funding process easy, and that our rates met your expectations. It’s great to know that our service works for you. We appreciate you taking the time to leave your review.
Friendly and helpful call centre
10 June 2026
Reply from Recognise Bank
Hi Michael, thank you for sharing your experience. We’re glad to hear that you found our team friendly and helpful, and appreciate you taking the time to provide your feedback.
Faultless - Would Recommend
Really simple and easy to set up account and add funds. Great 2 year fixed rate (best available at time of opening) & FSCS protected, so total peace of mind - happy customer here :)
5 June 2026
Reply from Recognise Bank
Hi Ros, thank you for taking the time to leave your review. We’re delighted to hear that you found the account easy to set up, with a smooth funding process, and that you were pleased with our fixed rate and FSCS protection. We appreciate you sharing your experience.
Easy account to open
Easy account to open. Best fixed term interest rates on the market.
Excellent
14 June 2026
Reply from Recognise Bank
Hi John, thank you for your review. We’re pleased to know that opening your account was simple and that our fixed term rates met your expectations. Thank you for sharing your feedback.
Excellent customer support
Excellent customer service on the phone. The staff I spoke with were friendly and very helpful and all issues were dealt with very efficiently.
8 June 2026
Reply from Recognise Bank
Hi William, thank you for your review. We’re delighted to hear that you received friendly and helpful support from our team and that your queries were handled efficiently. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Philip, thank you for sharing your experience. We’re glad to hear you were pleased with our interest rate and appreciate you taking the time to recommend us!
Easy to set up online and a good rate…
Easy to set up online and a good rate of interest compared to high street banks
19 June 2026
Reply from Recognise Bank
Hi Paul, thank you for your review. We are glad to hear that you found the online setup simple and our rates competitive. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Rob, thank you for giving us your updated review. We appreciate you taking the time to provide your feedback.
Easy to use the app
1 June 2026
Reply from Recognise Bank
Hi Susan, thank you for your review. We’re glad to hear that you found the app easy to use and appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.