Reboxed® Reviews 2,441

I would like to provide feedback for Rachelle, a team member at Reboxed. He has been extremely supportive and helpful in every interaction.

Thank you to the Reboxed team for maintaining such high standards of service.

Absolutely fraudsters don't buy from here

Ordered a phone, cancelled before dispatch. They sent it anyway and told me to refuse it. I have Royal Mail proof (XM018675944GB) that they received it back on April 30th, but they are now claiming it's lost via DPD (a courier that didn't even handle it) and refusing a refund. Shocking customer service."
.reboxed is refusing to refund me even though their employee 'Elian' signed for my return 6 days ago. They are telling me to claim on my own insurance for a phone they have in their warehouse. Disgraceful."

Prompt delivery. Item exactly as described- better than expected in fact!

Samsung galaxy s23 ultra...my first time buying a secondhand phone and I was a bit nervous but phone came in like new condition I did order excellent but didn't expect it to be like brand new...not a mark on it and runs amazing and good battrey health 😀 will definitely use reboxed again

One thing I find frustrating about the customer service is the response time, as it can take a while to get a clear resolution. Additionally, responses sometimes feel generic and not fully tailored to my specific issue. I would also appreciate more proactive updates so I don’t have to follow up repeatedly. Improving communication clarity and consistency across agents would make the experience much better.

Your customer service is appalling bad. I dislike your Virtual Assistant generated emails. And the email I got from an actual person didn’t address any of my concerns or questions.

Great quality phone supplied quickly 👌

Excellent customer services. Thanks for your support and help.

Ordered a ‘very good’ condition iPhone 14plus: works perfectly, not a mark on it, sustainably packaged, what’s not to like?

On time delivery of a product that did what it was sold to do. Will definitely use Reboxed again for future tech purchases.

A note - they are based in the uk with proper uk support. Good work

The selection of phones on offer was great and the website is well laid out for comparing options. Then when my choice was made, I chose to trade in too - the phone and the items for packaging my trade in came past and so far my phone has been great, it's worked well, it looks good and it serves it's purpose at a great, affordable price. Especially as a family with a young family and not the same finances for brand new phones that are out of date within months.

Very quick, helpful and friendly service. Wonderful company, with a great ethos: Recycling, and saving the earth's resources. I am delighted with my new phone, and I am so pleased that I will upgrade again to a more modern second-hand phone in the future with Reboxed, when this one seems a bit out of date, keeping the same SIM and phone number. I am happy to recommend Reboxed to my friends and family. Many thanks.

Good quality product exactly as described. Very easy process

Excellent service and phone exactly as described.

Immaculate condition, 100% battery health, fast tracked delivery, 12 months interest free. What’s not to like?

Great product

Arrived on time and I’m so far pleased with the phone

Not good at online purchases. The phone I chose had an offer on for Easter, that’s one of the perks that helped me opt for that particular model. I thought it would automatically be added, however I now know you had to add a code. Therefore I disappointedly lost out on the deal 😢

Ordered a blue phone and got a silver one with no explanation. However it was otherwise in pristine condition so I didn’t fuss about it.