Initially, I chose Rebel because I was moving house and wanted a rolling monthly contract. Having used them for three months, I would definitely recommend them and intend to use them when I move i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
Company replied
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Customer Service
This is a re-write of a previous negative review.
After some initial contract complications of upgrading from FTTC to FTTP, Kristi reached out to me personally late on a Friday evening and following a call on the Monday morning we were able to resolve all issues.
Kristi took the time to listen to my concerns, and we discussed their business model. As a smaller broadband provider their business is built on customer service and I felt that following my interactions with Kristi, Rebel offer something different to any of their competitors.
Rebel care about their clients and are prepared to listen to feedback so that they can provide the best possible service.
My new FTTP was installed within 10 days, and I am now experiencing speeds 20 times faster than my previous connection.
I cannot fault the care given by their customer service department and would highly recommend Rebel to anybody looking for a new broadband provider.
7 January 2026
Unprompted review
Reply from Rebel Internet
Hi Barry,
Thank you so much for sharing your feedback—we really appreciate it. You’re absolutely right that our FTTP upgrade comes with a new contract term, and we’re sorry if that wasn’t clear upfront. We’ll review how we communicate this to make sure it’s crystal clear going forward.
Our goal is always to provide a service that’s fair, transparent, and delivers great value. The FTTP upgrade is designed to give you the fastest, most reliable connection available, and we work hard to keep our pricing competitive while maintaining the quality and support our customers expect.
If you’d like to chat through your options or have any concerns, please reply back to my email—we’d love the chance to help and make sure you feel confident about your service.
Thank you again for your feedback—it really helps us improve!!
Kristi, Rebel HQ
They are the most helpful and fantastic…
They are the most helpful and fantastic staff. I will never change supplier again , best by a country mile
7 January 2026
Unprompted review
Reply from Rebel Internet
Hi Barry!
What a lovely review!! Thank you so much for your amazing feedback! It means the world to us that you’d never consider changing suppliers — we’ll keep working super hard to stay the best by a country mile for you!!
Kristi, Rebel HQ
Hello
Hello. I have recently had a problem with Internet connection so I reached out to customer support team. Justice has texted me within a few minutes. I explained my issue and within 5 minutes it had been resolved. Great service from a support team.
6 January 2026
Unprompted review
Reply from Rebel Internet
Hi Igor!!
Thank you so much for sharing your experience! I’m thrilled to hear that Justice was able to assist you so quickly and resolve the issue within minutes. We truly appreciate your kind words—it means a lot to our team to know we’re making a positive impact!!
If you ever need anything else, please don’t hesitate to reach out.
We’re always happy to help!
Kristi, Rebel HQ
Excellent customer service
Excellent customer service. Due to my personal circumstances I had to cancel - which was done without any quibble, super helpful and made the whole process really easy. Everything was very organised and I was really appreciated being able to access a person straight away. Would not hesitate to recommend- perfect for my requirements. Thank you Rebel
6 January 2026
Unprompted review
Reply from Rebel Internet
Hi Helen,
Thank you so much for your incredibly kind review and the thoughtful correspondence with our team. We’re truly sad to lose a customer like you, and we hope you’ll consider us again in the future.
Wishing you all the very best!!
Kristi, Rebel HQ
Reply from Rebel Internet
Thank you! We really appreciate your kind words and are so glad you found the service and communication effective for you!! If you should ever need anything in the future we're here and very happy to help!
Kristi, Rebel HQ
Reply from Rebel Internet
Kathleen!! Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our internet service. Your feedback means the world to us.
If you ever need anything or have any questions, we’re here and happy to help.
Wishing you a fantastic New Year!
Kristi, Rebel HQ.
Never had a problem going down etc fast…
Never had a problem going down etc fast speed, my sons pc lags at times
2 January 2026
Reply from Rebel Internet
Thank you so much for sharing such a kind 5-star review, Louise! We really appreciate you taking the time. I’m so sorry to hear your son is having issues with his PC — I’ll reach out to you directly to get this resolved. Thanks again, Louise, and speak soon!
Kristi, Rebel HQ
Reply from Rebel Internet
Thank you so much for sharing that John! We’re so glad to hear you’re happy!! It means a lot to us that you’re part of the Rebel family!
If you ever need anything, we’re just a message away!!
Kristi, Rebel HQ
It was a perfect choice
It was a perfect choice when I decided to go with Rebel effiecient internet and great customer service even when I had an issue they try to deal with it as much as possible.
Would like to thank Justice for her support and care truly thank you so much Rebel
30 December 2025
Unprompted review
Reply from Rebel Internet
Hi Hadeel!
Thank you for sharing your experience! We’re so glad Rebel was the right choice for you. Justice will be thrilled to hear your kind words—she truly cares about our customers. We appreciate your trust and support!!
Kristi, Rebel HQ
Excellent...!!!
We have been using REBEL Wifi for the past 1 year, excellent service and speed. Also, the customer service is very agile and super friendly. On-par or probably better than those big brands, be it installation, servicing or any other process. On our recent experience with 'DHIVYA' from customer support , we gpt to experience their customer focused service integrity at its best.
Thank you REBEL.
29 December 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing your experience Shamantha! It’s wonderful to know that our customer-first approach stands out, and your kind words about Dhivya truly mean a lot to us. We’ll make sure she sees your feedback—it will make her day!
Your support motivates us to keep delivering the best possible service. If there’s ever anything more we can do for you, please don’t hesitate to reach out!!
Kristi, Rebel HQ
Dhivya resolved my issues instantly and…
Dhivya resolved my issues instantly and everything has been working perfectly since she updated the firmware.
27 December 2025
Unprompted review
Reply from Rebel Internet
Hi Kris,
Thank you so much for sharing this! We're thrilled to hear Dhivya was able to resolve everything so quickly and that the firmware update worked perfectly. I’ll make sure she sees your feedback—it’ll mean a lot to her!! Happy New Year!
Kristi, Rebel HQ
Excellent service
The service Rebel has given has been excellent. I had some problems with my phone transfer at the beginning but, that was solved very quickly and professionally. I am extremely happy with my WiFi coverage from Rebel.
19 December 2025
Reply from Rebel Internet
Hi Michael,
Thank you so much for your kind words! We’re delighted to hear that you’ve had an excellent experience with Rebel. While we’re sorry you faced some initial challenges with your phone transfer, we’re thrilled that our team was able to resolve it quickly and professionally. It’s fantastic to know you’re extremely happy with your Wi-Fi coverage—that’s exactly what we aim for! If you ever need any assistance or have questions, please don’t hesitate to reach out. Enjoy your seamless connection!
Thanks
Dhivya
Rebel HQ
Easy to set up.
26 December 2025
Reply from Rebel Internet
Hi Julie, Thank you for your review! We’re delighted to hear that setting up your Rebel connection was easy and hassle-free. Our goal is to make the process as simple as possible, so it’s great to know we’ve achieved that for you. If you ever need any assistance or have questions, our support team is always here to help. Enjoy your seamless connection!
Thanks
Dhivya
Rebel HQ
We have to keep rebooting,as it…
We have to keep rebooting,as it disconnects our devices and wont let us connect unless we reboot the router
19 December 2025
Reply from Rebel Internet
Hi Damien,
Thank you for letting us know about the issue you’re experiencing. We’re sorry to hear that your devices keep disconnecting and that you need to reboot the router frequently, that's definitely not the experience we want for our customers. Our team would love to help resolve this for you. We will directly get in touch with you on your registered email address so we can run some checks and ensure your connection stays stable without constant reboots. Thank you for bringing this to our attention. We'll do everything we can to get this sorted quickly.
Thanks
Dhivya
Rebel HQ
Happy to recommend
I have had Rebel for about 10 months now and I am writing this review on the back of the first real problem I have had with them.
At the very first contact, I asked them to anticipate the shipment of my router and delay the installation, due to needing to coordinate moving and travelling. They obliged, no question asked.
Then, last sunday my network started acting up. None of our devices could connect. I booked a phone call with the customer service for the next day at 10am and the offered a solution. Alas, the solution did not work, so later in the day I had another phone call, which ended up in the shipment of a replacement router. The new router arrived on the next working day, but unfortunately I still could not see a problem. I booked a third call, during which a solution was delivered within about 20 seconds (the new router had not been linked to my account).
I am overall very positively impressed with Rebel and their customer service. I had a definite solution to my problem within about 48 hours of the initial flagging it up and all of this happened at Christmastime!
The only space where I see some room for improvement is to have a small team manning the customer service desk on Sundays. That would make them really stand out amongst competition. But even like this it worked very well for me and I am happy to recommend them
23 December 2025
Unprompted review
Reply from Rebel Internet
Hello,
Thank you so much for taking the time to share your experience with Rebel! We’re delighted to hear that, even during the busy Christmas period, our team was able to resolve your issue within 48 hours and keep things moving smoothly. We truly appreciate your kind words about our customer service and flexibility during your initial setup – it’s great to know that these efforts made a positive difference for you. Your suggestion about having a small team available on Sundays is very valuable. We’re always looking for ways to improve, and feedback like yours helps us shape the future of our service. Thank you again for recommending Rebel – we’re thrilled to have you as part of the Rebel family!
Best regards,
Dhivya
Rebel HQ
Use a trusted provider instead
I was two days outside of my cooling off period and they decided it'd be reasonable to sting me with a bill (a third of the total contract value for less than half a month's usage). They then tried to go back on this and ask me for even more money.
I'd avoid them like the plague, they used the same network as BT and BT we're less than half the price with the exact same service.
19 December 2025
Unprompted review
Reply from Rebel Internet
Hi Zac,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. At Rebel, we aim to be transparent and fair with our policies, and it’s clear we didn’t meet your expectations here. We’d love the opportunity to review this further and make things right where possible. Please reach out to us directly at support@rebelinternet.com via our customer care team or Could you please share your contact information with us? This will help us reach out directly and resolve any issues as quickly as possible. While we understand pricing is an important factor, our goal is to provide exceptional service, reliable connectivity, and dedicated support that delivers real value for our customers. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Best Regards,
Dhivya
Rebel HQ
Great service
Great service, easy to install. It's a bit expensive however is worth it.
14 November 2025
Reply from Rebel Internet
Hi Walter,
Thank you for your feedback! We’re delighted to hear that you found our service great and easy to install. While we understand our pricing may feel higher, it reflects the quality, reliability, and customer support we’re proud to deliver. We’re thrilled you feel it’s worth it! We're always here if you need any assistance.
Best Regards,
Dhivya
Rebel HQ
Excellent value and outstanding customer care
Very happy with every aspect of the rebel service. Customer care is outstanding.
16 December 2025
Unprompted review
Reply from Rebel Internet
Hi Kate,
Thank you for your kind words! We’re thrilled to hear you’re happy with every aspect of our service and that our customer care team delivered outstanding support. We’re always here if you need us!
Best Regards,
Dhivya
Rebel HQ
Recently swapped from BT to rebel and I…
Recently swapped from BT to rebel and I couldn't be happier!
I love how the whole system is controlled through the app so it makes it much easier to isolate users and devices on the network
19 December 2025
Unprompted review
Reply from Rebel Internet
Hi Ben,
Thank you for sharing your experience! We’re thrilled to hear that switching from BT to Rebel has been such a positive change for you. Our app is designed to make managing your network simple and convenient, so it’s great to know you’re enjoying that feature. Welcome to the Rebel family – we’re here to keep you connected and in control! If you ever need assistance, don’t hesitate to reach out.
Best Regards,
Dhivya
Rebel HQ
Had an issue with my new fibre and got…
Had an issue with my new fibre and got in contact and a person called Niviya got in contact and couldn’t be more helpful. Cam honestly say since a switched over to rebel I’ve realised I’ll be with them as long I’ve got internet. Great internet and very very helpful staff
17 December 2025
Unprompted review
Reply from Rebel Internet
Hi Martin,
Thank you so much for your kind words! We’re delighted to hear that Niviya was able to assist you and make the process smooth and stress-free. It’s fantastic to know that your new fibre connection is working well and that you’re happy with the service. Your feedback means the world to us – we strive to provide great internet and exceptional support, and it’s wonderful to see that reflected in your experience. Welcome to the Rebel family, and we look forward to keeping you connected for many years to come! If you ever need anything, we’re just a message away.
Dhivya
Rebel HQ
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