I LIKE these guys!
I purchased an Inergy Apex solar generator from SurvivalGearSystems (SGS) and since it was taking months to arrive (we pre-ordered it for a then great price) we went on vacation to California from our home in Colorado. Problem was while we were out there I got an email from them saying my Apex would arrive the day after next! Since we have already had a 4kw generator stolen by “Porch Pirates” we were forced to load up and drive right back home to receive the shipment – 24 hr drive! We live in the boonies and no neighbors were available. Now I think that Inergy shipped a bunch of units out and then informed SGS they were shipped and then it took them time to email everyone so it wasn’t really their fault. This time…
So now my wife and I took out $5,000 from our IRA to buy more prepper supplies. We ordered a Royal Berkey Water Filtration system with four filters from SurvivalGear Systems. This time we got a fantastic sale price with free shipping. I specifically asked if they could hold the shipment until we returned home – visiting friends again out of state. I was assured no problem. The next thing I know I get a UPS tracking number and a notice that it will arrive shortly. I immediately email them and said HOLD THE SHIPMENT!! So that was a Friday afternoon and nobody answered the phone but I left a message.
First thing Monday morning I am calling SGS but no answer and leave another message (HELP!) I then call UPS and ask if the package can be held for two weeks. Nope…it will arrive in a couple of days and if we aren’t there they will try the next day and then it goes back to the sender (Berkey). I get an email from SGS and it basically said ‘quit calling UPS because you are mucking things up’. So since I have spent half a day trying to correct THEIR mistake by calling neighbors to see if they could wait for the delivery, seeing if UPS could do anything, trying to call SGS and pulling my sparse old geezer’s hair out I then wrote SGS an email saying I would butt out BUT please cancel my order. NOW!
So now we get to Ready Made Resources. I saw on their website they have a great selection of Berkey products. I call and a live person answered on the second ring! (YES!) I speak to a young man named Joshua who listens to my story and says “Why don’t we just sell you the same system for the same price and also give you free shipping?” My jaw hit the table! He also said that they actually had what I wanted in their warehouse and he would go mark the box with my name and would mark it “HOLD SHIPMENT”. I was floored – great customer service from a friendly person! I paid over the phone with my credit card and were done all in all in about five minutes, (YES!)
So I call RMR after we get back to our home and I talked to a young lady named Amber who took care of everything…got the shipment out and sent me a tracking number. The Berkey system is arriving day after tomorrow and I was so excited that I called in just to make sure all was well and now Jeremiah answers the phone. I give him my name, he clicks some keys on the keyboard and then says “I loaded your shipment myself and it WILL be delivered on time guaranteed.”
So what’s the moral of this lengthy review? First off Ready Made Resources will be getting the rest of our $5,000 in orders from us. Now don’t get me wrong, I like Survival Gear Systems and they are owned by a female military veteran and they have a great outlook on supplying preppers and outdoor enthusiasts so do give them your business too but call Ready Made Resources first. Here is why: They have real human beings that answer the phone; the people are FRIENDLY; they ship from their own warehouse and are not middlemen who send individual orders to the suppliers.; their prices are very good and GREAT when they have things on sale; and lastly they have extremely good communication skills. I think SGS had a big sale going and things got all screwed up because they were so busy and their communications dropped to nil. Calls went to answering machines and weren’t returned BUT the actual owner did email me and apologize and they even offered me a nice discount for any future purchase.
Today my Royal Berkey arrived and is in perfect condition so now my wife and I are happy ultra senior citizens who are scanning the RMR website for our next big purchase. I wonder if RMR sells ATVs?