Band Camp - Bandcamp - Bandcamp.com Reviews 160

I never got any of my vinyls, any news from Bandcamp... I never got any news, any emails, any answers from my emails...

Until I reached paypal to get a refund...

I got half of refund from Paypal from one order and then Bandcamp woke up, but now I'm struggling to get the other part.

They are trying to pretend that now they are gonna what they were supposed to do, sending my vinyls... but now, I just want a refund.

Please, I don't think you will get struggle with all artists on Bandcamp to get their merch, but Bandcamp should be me helpful.

I will definitely not recommand Bandcamp but hopefully they will improve and be helpful for artists.

Ordered an item from an artist that goes by Homeshake nearly a month ago. I had not received any shipment notifications. I reached out the the artist and all I got was, "I will investigate". I requested a refund with no response. I then reached out to Bandcamp's support, also no response. Pretty shady tactics here. Be careful spending money with this group.

My order never arrived and no one answers emails.

  
Don't order any physical media through this platform, as there's no guarantee you'll receive them. I've ordered from them a couple of times, and the records arrived, but I've been waiting for my last order for 3 months now, and I think it won't be delivered. It wasn't a pre-order, as the records have been in stock for a long time. Neither the label nor Bandcamp support responds to my emails. They simply remain silent and don't respond. I'm currently working with my bank to decide how to get the funds back and make a chargeback. This is the worst customer service I've ever encountered in my life.

I ordered a CD from a Bandcamp vendor called, Sixteen Frets. It was promised to be delivered no later than Feb. 24. It is now Feb. 26 and no CD. Neither Sixteen Frets or Bandcamp have responded to the numerous messages I've sent requesting shipping status and, eventually, cancelation of and refund for non-arriving order. With such lousy service and no response to communications, I'd never try to use Bandcamp again.
Dr. Ron Emoff, Professor Emeritus
School of Music
Ohio State University

Ordered an album. Reached out SEVERAL times. Never got a response and never received my album. Don’t use this stupid website

I ordered a vinyl from the band THE BEST PESSIMIST. After months of waiting for the delivery, I made repeated attempts to contact the seller and bandcamp customer support - zero response from either.

I can't even dispute the transaction, because the Bandcamp website doesn't send you an email with Complaint acknowledgment.

Please avoid buying anything from this website, waste of your money!

Dreadful Customer Service

Ordered 2 Yard Act T Shirts due for delivery on 2/1 . No tracking provided, just email saying shipped. Still not received as of 17/1 . 3 requests sent to ‘help desk’ and not one acknowledgement.

Maybe they are good for bands to promote music but don’t ever but any associated merch through them

Bandcamp permanently terminated my artist account for alleged “AI-generated music” even though my catalog consisted of human written, human authored original works, by me and none of the material had even been publicly released yet.

No warning.
No specific track identified.
No opportunity to correct or clarify.
Just an immediate termination notice and a vague appeal instruction with up to 6 months to wait for an answer.

I am an independent songwriter, lyricist, and producer. My work is authored, written, arranged, and curated by me. Like most modern musicians, I use digital tools and production software but that does not make my music “AI-generated.”

Bandcamp currently hosts large volumes of openly self-described AI and AI-assisted content, yet my private, unpublished drafts were singled out and my entire account was removed without explanation. This feels inconsistent, opaque, and procedurally unfair.

Independent artists rely on platforms like Bandcamp to safely host, distribute, and sell their work. Losing access to your own catalog without clear reasoning or due process is extremely damaging and erodes trust in the platform especially with me.

Until Bandcamp implements transparent review standards, meaningful human moderation, and fair correction opportunities, I will not recommend them to independent creators and suggest other outlets be suggested for your content.

I will not use bandcamp even if they reinstate my account as I have zero trust in their ways of business after this.

Once a big fan of the site and its concept (big share for the artists, deep insight into labels and a great chance to discover new artists), I see it different now. There seems to be no more customer service. I made a paid preorder for an mp3 album, but the link didn't work when it came out. No answer from bandcamp, no answer from the label - for months and up to this day. Unlike in the older days, there seems to be no more customer care.
Like this you don't care for the customer plus for human labor. It doesn't suit a company who wanted to be fair. You grow too fast, you lose your roots.
Solution: Buying the inevitable on bandcamp, using fair and clean alternatives wherever it is possible.

I uploaded 40!!! AI created albums and today they remember that ai generated is not allowed with result to delete everything after spending many hours. At least should not be allowed from the start to not lose my time. This shows that they didn't respect my time.

I ordered a cd on 20th December 2025 from a group called the Onlies in the US supposed to be mailed by 27th. It wasn't. It was overlooked by the artist and their family who were supposed to be dealing with it.
I had to chase it and hopefully I have a refund. This is not a good way for an artist to conduct business. If you can't be bothered with your fans you don't deserve to make any money from them. Now I have no faith in this system, I can't be bothered following the artist and it has put me off buying CDs in this way.

I’ve never had such a frustrating experience with a online store. Krunk’s Bandcamp customer communication is practically nonexistent – emails go unanswered for weeks, and when they do respond, it’s vague and unhelpful. Shipping was painfully slow, far beyond any reasonable timeframe, and there was zero proactive communication about delays.
To make matters worse, their customer service is awful. Instead of resolving issues, they deflect responsibility and leave you hanging. The final insult? They charged me for Duty and Tax payments that they should have covered. This is completely unacceptable and feels like a scam.

Ordered "LOST - 1st Press - Limited Edition" from Kalax back in May of 2024. Paid $70 and change and never received it. Kalax not answering any messages. Contacted Bandcamp support several times (last time in December of 2025). Bandacmp support is useless. They telling me that they "Just a marketplace" and they not responsible for anything. They just forwarding my request to Kalax and walking away. No help, no support, no protection whatsoever.

I'll start with the positives. There are a lot of EXCELLENT and well-established ambient artists on Bandcamp (Steve Roach, Robert Rich and Michael Stearns to name a few). Prices are pretty reasonable and browsing is easy. However, there are a lot of "artists" that are either just beginning or are simply untalented. I can't tell you how many pieces I've downloaded (as part of a package) that consist of five or six notes laid on top of a boring drone. Eight minutes of a 10- or 15-second sequence repeated faithfully isn't my idea of a pleasant experience. My advice - stick with the artists whose work is already familiar to you.

Purchased an album with faulty track and these fraudsters are refusing to refund the whole album in breach of UK consumer law.

My daughter received her Aimee Fatale merchandise today. I originally left a bad review as she ordered it in September and I didn't think it was going to turn up. However, credit where credit is due, it turned up today with a personalised note from Aimee apologising for the delay. As an apology Aimee included some complementary merchandise to say sorry for time taken to send it. The merchandise was of good quality and my daughter was especially pleased with the handwritten personal note from Aimee.

Absolutely appalling customer service.
Any issues are someone else’s’ problem, either the artist, the label, the bank, the credit card company…
They provide no protection for the buyer using their site….wish I didn’t have to deal with them….

Make sure you download all tracks purchased straight way as they dissapear from your babdcamp account. So have given 5 stars because I havent had a problem to date and cheaper than subscribing monthly to spotify.

Taking money for items you don't have readily available in stock is not a good move. Ordered 2 t -shirts 5 weeks ago... who knows where they are now!