RDA SERVICE & INSTALLATION LTD Reviews 

Our appliance was repaired by Ryan. He was extremely professional, friendly and ensured our repair was carried out as quickly as possible so that we were not left without cooking facilities. I would recommend the company and would be more than happy to use them again if the need ever arises.

Friendly and helpful engineer. Issue resolved.

My experience with RDA Service & Installation has been extremely frustrating during the replacement of a GoodHome fridge-freezer recalled by B&Q.

I have received three different installation arrangements, but the replacement has still not been installed.

17 September 2026: RDA initially notified me that an engineer visit had been booked. This appointment was subsequently cancelled because RDA said the replacement appliance had not arrived.

22 September 2026: I then received another appointment for delivery and installation. This was also cancelled because B&Q had provided the wrong delivery address.

13 October 2026: A third appointment was subsequently arranged. However, on 7 October, RDA informed me in writing that the replacement appliance had still not arrived at its premises and that it was chasing B&Q and Apelson.

As of my latest correspondence, I have not received confirmation that the replacement appliance has arrived and been allocated to my job, or reliable confirmation that the 13 October appointment can proceed.

Communication has been another major problem. I have also tried repeatedly to contact RDA by telephone to resolve this matter, but I have been unable to speak to anyone. Instead, I am met with an automated telephone system that leaves me waiting, without anyone eventually answering my call. This is particularly frustrating when appointments have already been cancelled and a replacement installation is still outstanding. Customers should be able to speak to someone who can provide a meaningful update and help resolve the problem.

This situation has involved repeated delays, uncertainty and considerable time spent chasing updates. I understand that RDA may depend on other companies for the appliance supply, but customers should receive accurate information, appointments should be properly coordinated, and telephone enquiries should be answered.

This is particularly disappointing in the context of a product safety recall that was registered in July 2026.

I want the replacement appliance delivered and installed as promised, the old appliance removed, and clear communication instead of further uncertainty. I hope RDA reviews how it coordinates appointments and communicates with customers, including its telephone support, when an installation cannot proceed as planned.

Zak came out today to try and fix my washing machine. It was the second time within one week for the same thing. The person before him told me not to use washing pods or washing machine cleaners you buy in the supermarkets or use colour catchers. I thought, im running out of ideas here what to wash my clothes with! I was at the point of giving up as i have had 6 visits now for this 2 year old washing machine, first being at 5 months old. Zak was extremely polite and courteous and explained everything in detail and I understood exactly what was happening and what was going on within my machine. He advised me on the next steps.
Honestly, why could this have not been the case before.
Fabulous service and advice from Zak. A credit to RDA. Thank you.
My only gripe would be not knowing if you are getting a morning or afternoon appointment. You are basically sitting in with your phone stuck to you so you don't miss the engineers call with an ETA.

Nice friendly lad and needs to come fit s new memory board in it still in waiting on a message to let me knw when

Had Zack from RDA this morning to assess and repair my washing machine. Zack was efficient in his work and was able to get my washing machine working again for the meantime whilst he plans ahead for the long run. Thanks again Zack!

Zak from RDA was very helpful and patient, explained everything and excellent at his job, would highly recommend!

Good service, kept in touch all the time and engineer was very pleasant and helpful .

Top class service very polite and job done in under 10 cheers .

Good notice of arrival given
Arrived on time
Very polite
New exactly what was to be done
Completed the job efficiently making sure everything was to my satisfaction
Cleaned up afterwards

Engineer arrived early and he found the problem right away and continued with sorting the issue. He was friendly and pleasant and got the job done quickly.

Engineer seemed very disinterested in the job. Stated a blockage but never let my wife or daughter see anything that caused the issue. Took him 3 attempts to get machine woking with 3rd attempt banging door closed to get it working. In house a total of 5 minutes.

Engineer very polite
Explained the situation with fridge freezer
Fed back to company before leaving the house
Thanks
Job reference R0043692

Terrible customer service. Despite the service being quoted as 48 hours, 5 days was the first appointment. They then said they would let me know when they were 30 mins away. They came 10 mins later and I missed them. You can't get them on the phone and they will never phone back. Horrific.

Washing machine not draining.
Engineer sent out in a matter of days- fixed within 45minuted and machine back up and running again.
Guy was really pleasant pulled the machine out and pushed it back in again levelled it for me. Fab service thanks again! :)

Called on Saturday for a call out came on Tuesday , engineer was very nice and did a good job

Had a brilliant engineer called Zac today to repair my washing machine was a quick fix and he was polite and tidied up before he left would highly recommend this company

The engineer came out and checked everything that needed to be checked with my washing machie and reasure me everything was working and left my kitchen tidy and I was happy with the work which was carried out. 🙂

Repair man was very courteous, pleasant and very thorough would not fault him

Excellent he was polite and friendly explaining everything about what he was doing