Rczbikeshop Reviews 19

Ebike Wheeler am 09.05.25 gekauft und Geld überwiesen.
Am 12.09. folgende Antwort bekommen.
Dear Customer,
unfortunately the supplier will not deliver the goods. Could you confirm your iban for refund please ?
Best regards
Nieves RCZ
Nach Alternative gefragt, Standard Antwort, werden sich asap melden.
Habe die Nase voll, habe geschrieben, dass ich den Auftrag nun stornieren will und mein Geld zurück.
Nun stellen die sich quer.
Thank you for your mail. We will check your case with our shipping service before proceeding with the cancellation. We will get back to you as soon as possible.

Ob ich mein Geld wieder sehe?

Ordere a wheelset from "Stock 1", website said it was in stock and customer support confirmed that the wheelset will be shipped. I was asked multiple times to provide proof of payment but since providing that, customer service took a turn for the absolute worst. Two days later the order was canceled because their "supplier did not deliver". Their website does say that such things might happen with private sales (which are done through a newsletter (as stated on their website: " In addition to our standard catalogue we also offer products sold through private sales, that you can find in the “Private sales” category or in our newsletter.) which people either can't seem to get even if they sign up and afterwards can't get out of).
They claim to be willing to make a refund but don't actually do so. E-Mails aren't answered, and even if they answer they dodge half of your questions and just state the same reasons which have nothing to do with the case.
To me it seems like they are advertising things as "in Stock" even though they aren't because their Webshop inventory does actually work. After my purchase, the item was immediately gone.
I gave them my telephone number and wrote multiple E-Mails directly and through their contact form but so far I have not been offered any actual help and none of my questions have been answered.

On this webshop I made my best bike deals ever. You have to be fast and decide quickly because the bike deals are limited. But it is for people who know what they need. If there was a problem I never had any problem with the Service and my money was completely refunded.

Very good prices and good service. Excellent offers!

This website is always worth a look. Made a lot of cheap deals. If there is a problem, the customer care is honest and provides good service.

You just need to have enough time. The delivery takes a little.

RCZ have unique business model in finding incredible deals of mostly older but still unused parts offered with no original packaging (for example from ex-display bikes and clearances of various physical stores they have connected with) Unfortunately these crazy prices bear some risks, but luckily RCZ team is trying hard to satisfy and compensate customers, so overall I am happy with them.

Some problems may include:

- occasionally not working promo codes
- some items that are advertised in the newsletter can already be out of stock
- some items with long delivery time (for example 20 business days) can turn out to be out of stock 2-3-4 weeks after your order. Then your order can be fully or partially refunded and partially shipped depending on your decision.

Good things:

- have not had trouble with the parts themselves - all have been working
- not original, but always good packaging
- team is helpful and compensates with bonus points if there has been some issue with your order

A few suggestions for improvements from me:

- fix the secure https connection (SSL)
- fix the shipping fee calculator. The shipping fee is calculated based on quantity and (supposedly) weight of the products but is not working very good particularly the weight part. For example if you add lots of very light items like grips, chainrings, disks or other small items the fee goes up in tiers which don't make much sense. For example up to 10 products it can be 12-13 eur and then on the 11th product (150 gr added) it goes to 18 eur suddenly. Another example: Shipping fee for 1 fork is 7.93 eur, fee for 2 forks is 19 eur?? so you're forced to make 2 separate orders if you want to save 3 eur. So if you are ordering lots of products there is some guessing and trying in the cart to find out which product is causing the higher fee.
- include "option" or "version" category in the product page instead of listing tens of similar products that are different only in color or teeth count or hose length. Like every normal and professional bike shop out there :)