RC Willey - Salt Lake Reviews 

Ordering and pickup were fast and easy. Only complaint is when calling prior to arrival no one answered the phone but fortunately they were not too busy when we arrived . The employee who was there was very friendly and brought the tv out quickly.

Excellent service, good delivery and setup.

Ordered yesterday, being delivered tomorrow. Granted it's only coming from 15 miles away but pretty quick turn around

It took 3 times for me to get the correct sofa. The delivery drives trashed my carpet. Customer service is useless. I went in to see what I owed, the breakdown payments, etc. They did not know and told me to ask my sales person.

Excellent customer service and attentiveness, well explained questions and a patient great shopping experience with Jeffery Christensen.

I absolutel love RCWILLEY. One of the gvbreatest furniture stores in Utah.

Absolutely the best customer service I have ever experienced. After placing my order they called to confirm all the details and said I would recieve a shipping email as soon as it was packed up. The shipping was insanely fast and the packaging was second to none. They definitely went above and beyond to ensure nothing would be damaged in shipping. Impressed with the care they took in ensuring my order and I will definitely order from them again. Just blown away by the whole experience. Thank you so much!

Your sales staff needs to be more educated in electronics. (TV and Computer) Every question I had was answered with “I don’t know” I’m not sure” or some made up answer. Giving false information such as “nobody makes an 86” TV when clearly I bought one from RC Willey. I bought a laptop with false information. Salesman told me the computer came with a carrying case and two stylus pens. Opened up the box and there was only one stylus pen and no carrying case. I’m halve tempted to return it and take my business elsewhere.

Truck sounds and drives much better so smooth and stops easy

Your business is excellent

Order arrived in a timely manner. Only Negative was the driver never called me. I live far from an RC W. so I was pleased with the overall transaction but the third party delivery service out of SLC could communicate and that would help.

I purchased a microwave and the extra warranty, took it home and none of the buttons worked. Tried to return it and they gave me Samsungs number. Absolutely no help. Never buy electronics from them!!! Horrible customer service. What's the point of the warranty?????

RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and report on credit, but they do nothing to help you avoid problems. The only place I have ever had late payments to in decades has been 2 RC Willey payments.
Also their web page to pay on is (in my opinon) purposefully hard to navigate. Amex takes me less than a minute to make a payment. RCWilley has me pulling my hair out trying to remember where and how to sign in, where to find the make a payment link and then properly submitting for payment.
Also, the local customer service people are absolutely atrocious. They make no offer to help solve problems, they just relay info seen on a screen.
People in the facilities are great but support after a sale is awful.

Ordering was easy and the delivery and install was quick and perfect.

Items we wanted at a great price and online experience was seamless.

It was easy to order online and the in-home delivery was excellent. They were fast and did exactly what we needed. Well done.

The delivery men were phenomenal! So friendly and efficient.

I called up for a simple service on a new couch I purchased, that technician was great. The problem is the Vehicle they sent leaked oil all over my brand new driveway. I sent videos and called customer service. I was told the manager would call me back and I am still waiting after two weeks
Maybe a new manager with attention to customer service would be a good direction to move to improve your ratings.

We went in to pick up our new smoker and didn't see online that any treager purchase came with a free bag of pellets. The guy, I want to say Michael but could be wrong (my bad, for not paying attention to his name. Longer black wavy hair and painted nails in the clearance section around 12:30-1 ish 5/4/26) was awesome!! He got us the deal even though we had already closed out the grill.