Customer Service...helpful, knowledgable but not pushy. Delivery and intallation...great Customer Service when needing to exchange product was excellent and problem free. Feel that eveyone went a... See more
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Sales Associate Kimberly Molina was amazing. She helped me with my order that needed to be changed over the phone. Her customer service and professionalism were outstanding. She explained everything w... See more
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My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
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Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
1201 Steamboat Pkwy, 89521, Reno, NV, United States
- 7753374600
4.3
Excellent
364 reviews
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Jennifer Holman carpet sales is very knowledgeable with experience. She took extra step in assisting us to find the perfect carpet.
Our sales person Jennifer Holman assisted us in finding the perfect carpet. She is thorough and knowledgeable. She took the extra step in answering any concerns that we had.
26 May 2025
Reply from RC Willey - Reno
Thank you for your feedback on Jennifer and your overall experience with us! Hope you love your flooring and that you have a great start to your week!
Placed order
Placed order. Order confirmed for pick up. I called 30+ minutes to pick up order. Pick up confirmed. 10 minutes later received a call being advised that item is in transit and no ETA. VERY DISAPPOINTED. I canceled order. Found item at Walmart and was $100+ cheaper for same item.
23 May 2025
Reply from RC Willey - Reno
Bill, We apologize for the inconvenience with your recent order. We understand your frustrations and appreciate your feedback, we will use this to improve our services. If you do need any further assistance please reach out to our customer service office and we would be glad to help.
You may reach us at,
775-337-4600
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday
Thank you.
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hi Tim! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Danny was very knowledgeable about…
Danny was very knowledgeable about carpet.
Price was fantastic
Installers were excellent and friendly
12 May 2025
Reply from RC Willey - Reno
Hi Donna! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Very professional and kind
The gentlemen who installed our flooring were very professional, hard working and kind! Cannot say enough good about them!
16 May 2025
Reply from RC Willey - Reno
Hi Gabriel! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Amazing quality and knowledgeable design sales associates!! Ask for Jason Saville!
I recently relocated from
Southern California to Reno and found a home in Sparks.. RC Willey came highly recommend so I first went in May 9 and Jason Saville assisted me,
Patiently listening to my interior design styles and color schemes I was looking to incorporate into my new home, together we found everything I needed with his extensive design knowledge..
I made a 2nd trip today to fill in the final pieces I needed.
Jason is an asset to the team at RC Willey! Home buying is always a stressful experience ..and he made my shopping experience so enjoyable from start to finish!
I know I will be back once I'm moved in and settled for some household decor items 🥰🙌
17 May 2025
Unprompted review
Reply from RC Willey - Reno
Hi Lisa! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great salesperson
The salesperson, Lucelly Ahern, was so friendly and knowledgeable. She explained all about the carpeting and every step in the installation process. She let us know about the available rebates. She provided her phone number and her availability. It was a great sale.
28 April 2025
Reply from RC Willey - Reno
Thank you so much for the kind words for Lucelly, Steve! We are so glad that she went above and beyond to make sure that you had every bit of information you needed for your flooring order and made sure to give you all the resources to contact her if you have any questions. We hope you love your new flooring once its installed!
Well regarded and knowledgeable
Well regarded and knowledgeable. Everything went as promised. Delivery guys were “on it” even though WE had an issue with a Crane being at the site timely.’ All in all a pleasant experience for us!
6 May 2025
Unprompted review
Reply from RC Willey - Reno
Hi Joseph! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Sales associate Anna was great but the…
Sales associate Anna was great but the cashier was not so great, I wanted to order something that was web only and item in store but cashier didn’t know how to order both for the 12 months no interest. When I asked her if I could order on line she told me not to add the sales associate name. Why would I not give Anna credit for helping me. Cashier was very unhelpful. I don’t think she new what she was doing kept telling me she didn’t know
9 May 2025
Reply from RC Willey - Reno
Hi Kelly! Thank you for your review! We appreciate your feedback. Please call our Reno store at 775-337-4600 if you need any assistance.
I tried to order a $3000 washer and…
I tried to order a $3000 washer and dryer from this company. Apparently they don't wish to accept my money. Spend your money elsewhere. This is the worst company I have dealt with in the last 10 years.
10 May 2025
Unprompted review
Reply from RC Willey - Reno
Hi Cathey! I apologize for the inconvenience you have experienced. Our records show that an order was placed for you for the washer and dryer you were wanting, but the order was not paid for. We can assist you with getting the order you want, but you will need to call our Reno store at 775-337-4600 to pay for the order before we can move forward.
Originally purchased the Microwave from…
Originally purchased the Microwave from Lowes to be delivered May 24th. Looked online and you had the same exact Microwave for $180 less and I ordered it on April 27th picked it up April 30th. Pick up was easy, employees were efficient and friendly.
26 April 2025
Reply from RC Willey - Reno
Thank you so much for the 5-stars Kona! We are glad to hear that you were able to find the same microwave at our store for less, and that our team made the pickup quickly for you!
I would not recommend RC Willey for…
I would not recommend RC Willey for flooring. The install team was awesome. But the whole process took almost 2.5 months to finish a single bedroom floor.
29 April 2025
Reply from RC Willey - Reno
Hello David,
We apologize you did not have the best experience with us. We understand that it can be frustrating to have to wait for flooring to be installed. However, we do appreciate your patience as we worked to have things resolved for you. If you do need any assistance, please reach out to our customer service office and we would be glad to assist you.
You may reach us at,
775-337-4600
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday
Thank you.
Reply from RC Willey - Reno
Hi Tony! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Overall a pretty good experience
Purchasing was ok. Our salesman was good but very slow. They really should have some chairs in their flooring department. The installers did a great job. But they broke our lamp. So 4 stars it is.
21 April 2025
Reply from RC Willey - Reno
Thank you for your review.
We are glad the installers took good care of you.
We are sorry to hear your lamp got broken.
Please call the customer service team at 775-337-4600 to submit a claim for the damage.
Trade in for a new tv on extended…
Trade in for a new tv on extended warranty. After we got details settled, no problems and very professional help...above and beyond.
17 April 2025
Reply from RC Willey - Reno
Thank you so much Alan, for the 5-star review! We are glad to hear that your trade in for your TV went smoothly and our team went above and beyond to assist you!
Purchased furniture back on December…
Purchased furniture back on December 5th. 2024. It was delivered damaged. The delivery person told me that they would reach out to me within a week. This never happened. Made a call in January for resolution. And the person on the other end said that new furniture was being ordered. Here it is, April and they do not have new furniture ordered because they do not make it anymore. I have spent thousands of dollars at this establishment. Might be time to go somewhere else.
2 April 2025
Reply from RC Willey - Reno
Hi William! I apologize for the inconvenience you have experienced. Our records show that you called our Reno store on 04/02/25 and were informed that, unfortunately, we no longer carry the furniture you ordered so we are unable to complete an exchange. You were given a $400 virtual gift card for the inconvenience and to use toward a reselection of your furniture. Please go into or call our Reno store at 775-337-4600 if you need further assistance.
Customer service
Ms. Ana was and has been a huge help each and every time I’ve dealt with her. She is a huge benefit to RC Willey.
2 April 2025
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I went in the store to make a purchase…
I went in the store to make a purchase and there was no one there to help me so when I went to the cashier just to make the purchase, she refused to do it saying I needed the help of a sales associate.
29 March 2025
Reply from RC Willey - Reno
I apologize the inconvenience you experienced. We appreciate your feedback, and we will pass this information along to our store management for internal review. Please call our Reno store at 775-337-4600 if you need any assistance.
Good service
29 March 2025
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
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