Customer Service...helpful, knowledgable but not pushy. Delivery and intallation...great Customer Service when needing to exchange product was excellent and problem free. Feel that eveyone went a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Customer Service...helpful, knowledgable but not pushy. Delivery and intallation...great Customer Service when needing to exchange product was excellent and problem free. Feel that eveyone went a... See more
Company replied
Sales Associate Kimberly Molina was amazing. She helped me with my order that needed to be changed over the phone. Her customer service and professionalism were outstanding. She explained everything w... See more
Company replied
My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
Company replied
Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
Company replied
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
Written by the company

Affordable furniture, appliances, and electronics since 1932
1201 Steamboat Pkwy, 89521, Reno, NV, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales staff is great. Greeter was so pleasant when we entered the store!

Reply from RC Willey - Reno
RC Willeys has been great. We always love shopping here. Top notch selection, awesome customer service, and especially amazing prices. I always know that we will be taken care of at RC Willeys. Shout out to our sales men Michael in couches and Young in TV’s. You guys made are experience fantastic we will be back. Thank you.

Reply from RC Willey - Reno
Service is very efficient. Both on the phone and with the delivery people. You carry good products.

Reply from RC Willey - Reno
Kirsty furniture manager & Jessica in sales are wonderful at getting things done & give great customer service! Kirsty did the right thing and helped me out a lot. I’m a very satisfied customer.

Reply from RC Willey - Reno
I had specific dimensional requirements to meet, and Daryl was very helpful searching for an appropriate model to meet my needs after the recommended model was determined to not fit. Ordering and delivery coordination were very smooth.

Reply from RC Willey - Reno
Jade and Shannon were both very friendly, courteous, and professional.
Thank you,
Mitch G

Reply from RC Willey - Reno
Ordering process was clear about what was being paid for i.e. what was included in the installation fee for washer and dryer. It was much more straightforward than other sites.

Reply from RC Willey - Reno
No pressure, no hassle shopping. Easy well informed delivery experience. Delivery guys did a great job. Very professional delivery crews.

Reply from RC Willey - Reno
Pay at 0% in 12 months.
Customer service was excellent.

Reply from RC Willey - Reno
Great customer service like always

Reply from RC Willey - Reno
We got a great price on a recliner! it was delivered on the day they said it would arrive and during the reasonable time period they said it would. The delivery team was very helpful and efficient!

Reply from RC Willey - Reno
Excellent service
Thank you for helping me on my purchase, great staff very professional.

Reply from RC Willey - Reno
My email said I could pick up my purchase in store on December 23, 2025. I called the number in the email 30 minutes before arriving as instructed only to find out my product was still in the warehouse in SLC. Not a major issue but a bit annoying nonetheless.

Reply from RC Willey - Reno
I always have a positive interaction with RCW.

Reply from RC Willey - Reno
Great Store! easy access to view furniture. Excellent customer service. Very professional

Reply from RC Willey - Reno
Professional installer who respected our home and did a great job installing our carpets.

Reply from RC Willey - Reno
I needed to return some end tables because they just weren’t what I wanted. They returned them fast and efficient, no questions asked.

Reply from RC Willey - Reno
I requested a call back for help and never received a call back. The customer service proved to be worthless. I had to figure everything out for myself

Reply from RC Willey - Reno
Rcwilley in Reno has the best environment, always friendly and super helpful. They always have what I’m looking for! Everyone is so nice and welcoming. I enjoy my trips to Rcwilley!

Reply from RC Willey - Reno
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.