RC Willey - Layton Reviews 

RC Willey has a reputation - of confusion and inconsistency. Manufacturer has 1 year warranty. RC Willey offers 5 year warranty. My math shows 1 + 5 = 6 year total what I want. This is what sales guy said. Finance callback says 5 year inclusive of both. If sales and finance can't agree to start with what should be expected in the future? Simple sells. Confusion is doubt and sends me elsewhere.

We were given the wrong appliance at will call and Rc Willey took care of it quickly and accurately. There were a few more glitches, all unexpected. they made sure to take care of things to our satisfaction. All ended up well, the appliance we received had all the features we were looking for. They made sure to deliver to our home and we have a warranty from the manufacturers and from Rc Willey, we know they stand behind their product and support their customers and will be purchasing from them again in the future.

Told me my order wasn’t ready and they would let me know when it was. A few hours later I called to find out what was going on and the order was ready but wasn’t told it was

Everyone is always so friendly and willing to help anyway they can. My salesman was very nice and answered all my questions quickly.

I had an order with RC Willey and there were a couple areas wherein my order had some issues. I contacted RC Willey with my concerns and they handled my concerns professionally to ensure everything was taken care of.

Great sales service without pressure; went the extra mile to meet our needs. Sales rep responded to call for additonal information.
Delivery communication was helpful. Customer service personnel were very helpful and again, willing to go the extra mile to help.
Delivery men - Alex - polite, helped us set up our patio furniture how we wanted and cleaned up well.

From the sales person to the installers. Everything went as promised and it looks great.

Good saleswoman

Found what I needed, easy to check out.

It was easy to find what I wanted and it was even on sale! The checkout was easy, but I was pretty disappointed when it offered May 18th pickup and then it changed to 20th.

Ordered a mattress and box springs. Came to pick it up and was informed that they don't have what we ordered in the entire company.

I believe Kim in flooring, is the best sales person I've ever worked with. Great people person, excellent attention to details, followup, customer service, and pleasant to talk to!
David H is the best installer I've ever dealt with. Excellent work ethic, and great work!

Dewey Pratt and Randy West are two of the best people we have dealt with. Makes us want to come back and buy more.

It was easy.

I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.

Everybody's really professional and thoughtful. My experience with Brian Sealy over the phone was wonderful and he really helped me.

Item not in the warehouse for pickup on the designated day. :(

The people that worked with us where very good at following up. We had some issues with our order not coming in as expected, but you did everything right to help us through the experience and insure we are happy. Thank you.

We looked at multiple stores and options. We found a leather set at the Layton store. When the set was delivered it was not a true leather and was built like the set in the store. A true bate and switch!