Regular RC willey customers for 30+ years. Unexpectedly, we needed to find a washer to replace ours. Got online and found the exact upgaded brand and size we we were looking for that matches the dryer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Regular RC willey customers for 30+ years. Unexpectedly, we needed to find a washer to replace ours. Got online and found the exact upgaded brand and size we we were looking for that matches the dryer... See more
Company replied
We put some new tires on my daughter's car. RC Willeys is our financial go to for our financial needs. They have the best interest rates and so easy to deal with. Thank you
I feel like I received a good product at a fair price. I was very happy with my furniture and it matched my room, just as I had hoped it would. Only downside was a kind of a long wait at will call w... See more
Company replied
I had such an amazing experience for my first time using RC Willey. My dishwasher died and I would've had to wait a couple days to pick it up. I called to see if there was a chance that I could pick... See more
Company replied
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
Written by the company

Affordable furniture, appliances, and electronics since 1932
256 S 5500 W, 84104, Salt Lake City, UT, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went out to pick up a chair at the warehouse that my husband and I had purchased. I forgot my ID so had to drive back in rush hour traffic to get it. Came back and then they told me i couldn't take the chair, because my name was not on the credit card used to purchase it...even though the order was in my name. (It was our business credit card) Then I had to reach my husband for him to call their other number to give permission for me to take the purchase. He was coaching high school basketball at the time and un reachable. 2 hours later he was able to call the number...and then that group called the warehouse to approve it. ABSOLUTELY RIDICULOUS! Most inefficient experience and I felt like I was working with government IRS people behind the desk. Totally unhelpful! Last time I buy with RC Willey. To be honest, I have never had great experiences with this company.

Reply from RC Willey - Intermountain Distribution Center
Quick service. Earlier than indicated delivery. Simple and excellent overall prcess

Reply from RC Willey - Intermountain Distribution Center
Was not to Professional or courteous and I did not receive any paperwork

Reply from RC Willey - Intermountain Distribution Center
Went to location on 256 S. 5600 W. Warehouse worker was leaning on my car he vaped in my face. Not that but got here at 3:15ish someone else showed up after me and his order was pulled first. When I checked in they didn’t tell me the time to expect and it was a video game. Little frustrating to me.

Reply from RC Willey - Intermountain Distribution Center
Bought fridge at 10 am picked it up by 11 am - smooth and efficient.

Reply from RC Willey - Intermountain Distribution Center
My confirmation was sent with the correct address, but incorrect zip code. I called RC Wiley and verified the correct zip code. The gal, I believe her name was Bailey was very helpful.
Ordering my mattress was very easy on line.

Reply from RC Willey - Intermountain Distribution Center
Everything went smoothly. Started with an over the phone order for a warehouse pickup and ended with a fast processing at the warehouse.

Reply from RC Willey - Intermountain Distribution Center
My husband and I are elderly and live in NJ. Unfortunately my husband is very ill and we are sequestered in our home as he can't be exposed to any illness. We have spent a great deal of time on our deck and would like to use it as the weather gets colder. We liked your heater and Elise was wonderful making that possible. She went out of her way to find the information we needed and handled the sale along with the shipping quickly and with unexpected kindness. We would definitely shop again with RC Willey.

Reply from RC Willey - Intermountain Distribution Center
The delivery guys were great. I had forgotten to order a stacking kit so they weren’t able to complete the installation. It was my mistake but they were all apologetic about it.

Reply from RC Willey - Intermountain Distribution Center
They had the double oven we were looking for in stock. We were able to pick it up and get it installed they same day. We were at the warehouse for 5 - 10 minutes which was amazing.

Reply from RC Willey - Intermountain Distribution Center

Reply from RC Willey - Intermountain Distribution Center

Reply from RC Willey - Intermountain Distribution Center
Customer service was very helpful and well knowledgeable... Thank you!!!

Reply from RC Willey - Intermountain Distribution Center
Found the appliance online, purchased. Confirmation email indicated we needed to call 30 minutes prior to arrival. Item was waiting when we arrived, handler helps load it and off we went. Took about 7 minutes.

Reply from RC Willey - Intermountain Distribution Center
Great service in and out in less than 10 minutes 😎

Reply from RC Willey - Intermountain Distribution Center
Needed a refrigerator and RC Willey, which is located out-of-state, was helpful in completing my order and getting me on the delivery list.

Reply from RC Willey - Intermountain Distribution Center
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.