RCA Plumbing & Heating Reviews 

262
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the exceptionally fast response times and efficient scheduling, noting that appointments are arranged rapidly and technicians always arrive right on time. Communication is described as first-class, keeping people fully informed through automated reminders and clear updates throughout the entire process. People frequently praise the professional staff for being remarkably friendly, knowledgeable, and courteous during every single home visit. Consumers also note the outstanding quality of the plumbing and heating services, emphasizing that all tasks are completed to a high standard while leaving the property spotless and tidy.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, with reviewers consistently praising the prompt,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their promptness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting first-class... See more

Quality

Clients share positive opinions on quality, consistently highlighting excellent workmanship, quick service,... See more

Response time

Reviewers highlight great satisfaction with the response time, noting that appointments are arranged very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We required different aspect of plumbing and heating done throughout the house from moving gas and water pipes, fitting a new toilet and radiators, plus more. The company is spot on. You are kept... See more

Company replied

Rated 5 out of 5 stars

The work included replacing a really old boiler with brand new one and fitting 8 new radiators. It also involved a new mixer tap in the kitchen and work in both bathrooms, including a new mains operat... See more

Rated 5 out of 5 stars

2nd time we have used this company. Amazing, appointments made quickly, turn up when they say they will, get on with job, resolve issues professionally and neatly. 2 experts working as a team, resolvi... See more

Company replied

Rated 5 out of 5 stars

First time using RCA and super happy with the service, quick response from Ryan via WhatsApp to get us booked in, very quickly too. Chase who came out was super helpful in fixing our issues. Ch... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Boiler Supplier
  4. Gas Engineer
  5. Heating Contractor

Written by the company

RCA specialise in central heating systems and boiler installations. Based in Clackmannanshire, we cover the local area as well as the rest of Scotland and the UK as required


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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4.9

All reviews

(262)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

All round good experience

A prompt response to the initial enquiry was followed up by a site visit and the lodgement of a quotation for the work. On acceptance of the quotation there was a prompt acknowledgment of same.
Within a few days the procurement process was completed and I was advised a date for execution of the works.
The work started when advised and was completed within the stated timescale and on completion the work area was left as found.
The workers were very pleasant, well presented and got down to getting on with their task of installing the new boiler and without the need of a radio.
From my experience I would have no hesitation to call on the company to do any other plumbing or heating work. In fact they have been signed up to undertake the regular maintenance of the boiler.

19 July 2023
Rated 5 out of 5 stars

Faulty toilet

We had an niggling problem with a toilet that would not shut off. The guys came quickly and swapped out a faulty inlet valve - problem solved (and the price was reasonable). Thanks. J

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. Would most certainly recommend RCA, for their efficiency and first class work.

Maureen B

30 May 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for the 5 star review. RCA team are delighted with the feedback and happy that you will recommend us for plumbing and heating works.

Rated 5 out of 5 stars

Great service

Quick response, Chase and Jimmy were tidy, polite, knowlegable, fixed the problem quickly and left no mess, bill was reasonable too, highly recommend

5 May 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Great to hear Jim. RCA team are always happy when we get fab feedback :)

Rated 5 out of 5 stars

Can't recommended highly enough

Great communication, set clear expectations and delivered on them, arriving on time and keeping things clean and tidy. Serviced boiler and did a superb job of fitting a new radiator in our extension. Couldn't ask for more. My trusted plumbing and heating company for many years to come.

28 April 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Ewan thank you for the 5 star review :) RCA team always aim to deliver the best service possible. We hope you are cosy in your extension.

Rated 5 out of 5 stars

Was a real pleasure to have this…

Was a real pleasure to have this company fix my boiler. Honest up front and very professional would only go to this company in future many thanks

26 April 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

5 stars - Thanks Nicola, RCA team always aim to provide a professional service and happy that we were able to help with your boiler repair.

Rated 5 out of 5 stars

boiler repair sauchie

i would like to thank ryan for his first class job this is the first time we have used this company his service and advice was great we will use this company again

3 April 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Ryan is grateful for the 5 star review and delighted that you will continue to use our services.

Rated 5 out of 5 stars

You get what you pay for.

Date of work : March 2023
Job: Decommission old central boiler + tank ,relocate new Valiant central heating system (boiler+tank+controls) and install.

TLDR;

Looking back , what I got for my money was complete peace of mind , punctuality , professionalism , friendliness and bags of experience – and exactly the right heating system I asked for and was advised/I researched was the best fit for me.

Ryan (RCA Plumbing) was not the cheapest quote I was given , however it was the quote with the equipment we discussed. Other companies seemed to want to come in at a price with cheaper options although we had specified a complete Valiant system , on the survey Ryan spoke in length about the needs of the property and the benefits and downsides to the kit available on the market. He was passionate about the Valiant brand (I had already decided to go with Valiant) and came across as supremely knowledgeable and straight forward , no hard sell or attempts to sway my choices – just benefits and limitation advice.

The install was booked for 3 days (his appointment/billing system is all automated as well as keeping me updated , gave me full control of the quote and also itemized billing) – It took 3.5 days with minimum downtime of hot water and heating.
The team Ryan , Lance and the legend that is young Jimmy were as tidy and professional as I’ve seen. At all times Ryan advised where we were and what next steps were.
We needed gas pressure increase for the new system – he did all that. We needed all new kit registered – he did all that , to be fair all we did was pay attention when he gave a demo of the finished work.

We had a slight problem with the heating controls on install – again he remedied quickly by calling in Valiant to get it resolved (needed the manufacturers attention)

The new system has been fantastic – house has never been warmer.
And I was also left with a mind blowing set of options that this new system can be configured to.

Ive already used RCA again and will next time I need plumbing/Heating work.

6 March 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you for the excellent review - RCA team are delighted that we provided the first class service that we always aim for.

Rated 5 out of 5 stars

Without warning we developed a leak in…

Without warning we developed a leak in our central heating system, the guys came out checked the boiler no issues , Ryan said a leak like we had was like a needle in a haystack, we were prepared for the worst but Ryan decided to check outside again and he found the needle in the haystack, a fibre washer had failed, replaced and now no issues, I highly recommend Ryan, Chase and Jimmy from RCA plumbing and heating, I recommend them to everyone because of their first class service.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Superb service - and installation by Ryan.

Our new boiler was installed by Ryan a year ago and has lived up to all the recommendations and promise of energy cost reduction that Ryan predicted. As OAP’s we are delighted with the savings, confirmed on our gas energy statement. Ryan serviced the boiler this week, efficiently, and with minimum disruption on one of the coldest days of the year. Superb service.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Professional Service

Ryan and his team completely replaced my aging 30 year old system with a modern up to date eco valiant boiler. The service i received was excellent as was the standard of work. This was a big job and the whole team worked hard to make sure all disruption was kept to a minimum and completed to the highest standards. Care was taken to explain the job fully and was always given the chance to ask any questions at each stage. I couldn't be happier with the end result. My house is now an even temperature throughout and with the professional advice i was given, i am now saving money on my energy bill each month as a result. I was a 1st time customer, but will be using RCA plumbing in future for all my plumbing and heating needs.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Great response from RCA

Great response from RCA - who were new to us- when we had a boiler leak, followed by a service where I could see the commitment by Ryan to getting things right for the customer!

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

From quickly returning my first call to the service of my boiler, Ryan and his team were excellent. Friendly and efficient, I will definitely use them again and would highly recommend them

13 February 2023
Unprompted review
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

Thank you Fiona. We hope that we can continue to service your boiler.

Rated 5 out of 5 stars

RCA were a pleasure to deal with from…

RCA were a pleasure to deal with from start to finish. Excellent customer service.

1 February 2023
RCA Plumbing & Heating logo

Reply from RCA Plumbing & Heating

We are glad you are happy with your new gas boiler. We hope it makes a huge difference and you and your family are cosy 😊

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