Razer Reviews 3,882

Awful company. Broken mouse and within warranty. After 3 weeks of chasing the "support" team with an endless list of requests from them - which a gave them they've decided I'm claiming unlawfully. I purchased the mouse through amazon, gave the serial.number, case number and pdf proof of purchase they only get back to me with a new question after 4 days at a time. How is this legal if I'm within my warranty period?

Please please avoid if you don't want an endless battle that you're not destined to win. There isn't even a complaints department. £159 for a mouse that's unusable! Disgusting.

I paid £159 for the Razer Viper Pro expecting premium quality, but the mouse broke after just 10 months of normal use. For a product in this price range, that’s unacceptable.

What made the experience even worse was the Razer support and claims team. After nearly 10 emails back and forth, instead of helping me, they closed my case with a weak and completely ridiculous excuse. It honestly felt like they were trying to avoid responsibility rather than solve the issue.

I’ve always trusted Razer, but this experience has been a joke and a huge disappointment. For the money I paid, I expected a reliable product and professional customer service — I got neither.

I would not recommend the Viper Pro or Razer support based on this experience.

Poor customer service: unable to supply replacement usb for expensive but poor quality keyboard.

Poor quality: After minimal use of perhaps a year the keyboard doublletypes (<-- case in point) on all letters.

Worth investing in Keychron, who are light years ahead.

Although I initially experienced some dissatisfaction during the case process, I appreciate that the support team actively acknowledged my concerns and followed through until the end. Thank you for your dedicated assistance.

I have the Kraken Kitty headphones. They work great with anything that cannot install Synapse. On my computer, they cut in and out as though the wire is broken. But it’s not broken because, again, they work perfectly with my Switch or phone. When I block Synapse from working they work with my computer, but it keeps trying to launch causing them to cut in and out. It installs the moment I plug in my headphones. HOW DOES THE DRIVER FOR THE HEADPHONES MAKE THE HEADPHONES NOT WORK? Razer has been made aware of this issue many times by many users and continues to not fix it. At this point I consider any Razer program malware.

I contacted customer service about my package, which took several days to be inspected. I was worried it wouldn't arrive on time. However, when the package finally left, it arrived three days later, even though it had to travel halfway around the world! What a fast delivery! The customer service itself is very reliable. Regarding the product I purchased, the Razer Raiju V3 Pro, I'll be able to evaluate it after Christmas, as it's a gift. Razer products are generally very good in my opinion. Sometimes there are problematic units, like the Naga V2 mouse, which stopped working after a short time. However, other Razer products I own are still in good condition. Overall, I'm a satisfied customer.

overpriced items that nearly works i wished i bought hyperx with half of the price of razer

DO NOT BUY ANYTHING FROM RAZER - JUST BURN YOUR MONEY - ITS LESS STRESS AND MORE USEFUL

As the title suggests - just when you thought it couldn't get worse they keep proving you wrong

As I have previously reviewed I received a mouse and dock combo that didn't work so I returned it but DHL lost the package - Razer support initially said they would help me but then after 5 weeks they just rejected the ticket and blocked me from he support system - denying me the refund of over £200 for the products that didn't work and I returned

When I reviewed them I received a message to email their feedback team (just like all the other reviews) but surprise surprise I haven't had a reply or an acknowledgement - so I wrote another review and was given the same advice - so I sent another email and again no response

So here we are a third time

Razer clearly could not care less about you they just want your money and once they have it you cease to exist to them - they will do anything from lying, making fraudulent statements all the way to just blocking you from their support system so you can't even complain about the treatment

I own different razer periphefics and i can say i'l buy again actually i upgraded from razer to razer products,had some issues with the new mouse but people at razer support were so kind it got fixed in less then a month

Razer Blade 16" 2023

I bought a Razer Blade 16" 2023 It was already repaired by Razer one month after I bought it as the battery had failed. This took Razer 8 weeks to repair and left me without a laptop of all this time.

Now the laptop has failed again just outside the warranty period. I have sent the laptop off for repair and they have quoted €2143 for the repair. Which is almost half the price of the original laptop. Apparently the mother board needs to be replaced.
If the mother board has failed after just over 2 years of very light use (my laptop is only used when I travel, I have a desktop at home) then Razer have a serious issue with the quality of their components. Also more than €2k for a motherboard!! Unbelievable!!

Great when they work, terrible when they don't.

I bought my Razer Basilisk Pro a little over 2 years ago. This week, the 2.4GHz receiver stopped working.

Contact their support, they won't cover a replacement under warranty, and they can't even point me in the direction of a working replacement to purchase.

I expect much more than 2 years of life out of a £100 mouse. Won't be buying from you again.

Update: I emailed their CS, and they were quick to respond with "sorry not sorry, there's nothing we can do to replace your wireless dongle. Keep your eyes peeled for them being available online".

What a joke for a public company valued at $3.2 billion.

Software doesn't work causing Razer devices to freeze/crash neither the macro or the rgb works and Software is mostly frozen unresponsive and the worse it gets the newer it is

I provided video, photos and serial numbers. Razer acknowledged and agreed the mouse is faulty and within the warranty period.

I even registered it for the first time at their request.

They then denied the claim, blaming unexplained “regional/data inconsistencies.” The mouse was bought new in the UK.

Feels like an excuse to avoid honouring the warranty. Very poor experience.

*Update 13.11.2015*

Razer commented here and asked me to contact them after seeing my Trustpilot review, implying they would help. After I did, they revisited my case but said there was nothing they could do. Very disappointing—still no resolution and no accountability..

While the hardwares are good (but expensive) the softwares are awful, notably « synapse ». The customer service is abyssal.

got a hello kitty limited edition mouse as a gift and the scroll wheel started jumping after a little over a year. reached out to customer service since it was still under warranty to see if i could get an exact replacement and they said they couldn't as they no longer had the design in-stock, but they could offer me a different design and that i'd have to send in my current mouse in order to even receive the replacement. didn't even bother and bought a logitech mouse instead. and try not to misogynistic while capitalizing off of women...

Excellent Customer Service including prompt communication. Very satisfying and professional warranty service. Cannot fault their service and response time. Very happy with Razer Products and their customer service especially when there is a defective product and a warranty claim is required. Keep up the great work Razer, very highly appreciated.

UPDATE: Contacted, and now I am being treated like joke, asking me for a screenshot of the chat with the rep. YOU HAVE THE CHAT! IT IS ON YOUR TRANSCRIPT! TRYING IN EVERY WAY TO AVOID GOING THROUGH WITH WHAT YOU PROMISED!

Original:
I reached out to Razer support about my keyboard issue. The first representative, Sam, told me my keyboard would be covered and replaced under warranty. I even confirmed it in writing. Later, other reps completely changed the story and said it was not covered.

Even if the first agent made a mistake, that’s still Razer’s responsibility, not the customer’s problem. It’s frustrating to get different answers from the same company, especially after being promised a solution.

I’ve always liked Razer products, but this experience really changed my view. There are plenty of other brands with similar quality that actually stand behind what their support promises.

The assistance was the best in the world, very comprehensive, professional, and satisfactory.
I had never received such high-level assistance before. Thank you for everything.

You are the best in the world.

La ayuda fue la mejor del mundo, muy completa profesional y satisfactoria.
Nunca había recibido una ayuda de tan alto nivel, gracias por todo.

Son lo mejores del mundo

Purchased Kraken V4 with the expectation of having a good quality headset - I did pay £150 after all, right?

Within the first 6 months of owning:
- Physical mic button doesn't work correctly, causes mic to permanently mute on software side.
- Cheap materials meant my headset yoke snapped easily.
- Mic sounds too quiet despite having every setting cranked up to 100
- Mic has random cutouts, even in an environment with no noise.
- Retractable mic jammed on inside, can no longer fully retract.

Razer Synapse is very poor.
- The software is very slow, even on a high end PC, compared to other options.
- It requires an account, I doubt this is something people generally want.
- My previous mouse (Razer-branded) had sensor issues when using Razer Synapse, uninstalling fixed it.
- The above issues are somehow amplified moving from Synapse V3 to Synapse V4.

Will not use this brand ever again.