Raycom Ltd Reviews 190

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1.6

Hi-fi shop

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Nothing to do with their service, but I have been a customer of all the top pro audio websites. I went to look for items today from Raycom and saw how clearly they have copied and/or stolen the design... See more

Company replied

I am disappointed I couldn’t get any help from customer service. I ordered a microphone that costed me $400 but received an empty box and support couldn’t "help me any further", while being unprofes... See more

Company replied

Thanks again for the fast shipping to Germany. I bought a 3dio XLR microphone, which was shipped to Germany insanely fast. The priceof the mic was also very competitive. I am very satisfied with my or... See more

Company replied

Company details

Written by the company

Through its 40 year history of supplying innovative audio products to the film, broadcast and live sound markets Raycom has always considered a high level of customer support and long term after care service as pivotal. Guidance in product choice and a full repair service is offered by the company to ensure our customers are delivered practical solutions they can rely on.

Contact info

Abbey Lane, WR11 4BY, Evesham, United Kingdom
+44 01789 777 040
sales@raycom.co.uk
raycom.co.uk

1.6

Bad

190 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 6, 2019

great products and prices + …

great products and prices + knowledgable and friendly staff.,

6 February 2019

Unprompted review

Reply from Raycom Ltd

Feb 14, 2019

Hi Harry,

Thank you for the kind review and order.

Very Best,

The Raycom Team

Feb 6, 2019

26 October 2018

Unprompted review

Reply from Raycom Ltd

Nov 16, 2018

Hi CC Mack,

Thank you for your review and order! We try to be fast and offer good value were possible!

We look forward to seeing you in the future.

Best wishes,

The Raycom Team

Oct 24, 2018

Clear

Clear, fast,serious.

24 October 2018

Unprompted review

Reply from Raycom Ltd

Nov 16, 2018

Hi Marc,

Fast - not always but we try our hardest to be & very serious. :-)

Thank you for the kind review and order!

Best wishes,

The Raycom team

Oct 10, 2018

Np1 charger blew on a job....had a new…

Np1 charger blew on a job....had a new one delivered day after.

10 October 2018

Unprompted review

Reply from Raycom Ltd

Nov 16, 2018

Hi Noizebum,

Thank you for the rating and review.
We're happy to have helped get you out of a sticky situation.

Look forward to seeing you again.

Best wishes,

The Raycom Team

Sep 22, 2018

Great commmunication

Great commmunication, fast shipment, very good prices

22 September 2018

Unprompted review

Reply from Raycom Ltd

Nov 16, 2018

Hi Gianluca,

Thank you for your kind review and continued support!

Best wishes,

The Raycom Team

Sep 22, 2018

Customer Apeasement fail!

Having ordered a Zoom F8n with next day delivery I started recieving messages of thanks for ordering, followed by notifications about the transit of my order by DPD. I received a delivery timeslot from them which was not met.
I shall not go too deeply into the saga but will say that if it wasn't for a neighbour who was also expecting a package I would never have received my Zoom F8n.

The Zoom F8n receives 5stars. However Raycoms response when I informed them of what happened, and asked if they could get an adequate explanation of events from DPD leaves a bitter taste. Their response: ( I will address this issue with DPD and encourage them to consider a closer control on future shipments.
Had shipping been charged we would of course reimburse the cost. Even though you were not charged we still would like to make a gesture in recognition of the problems experienced.
Please enter the following code at checkout on any future purchase to receive a £10.00 discount, this will cover at least the shipping charge!)

Customer Care should be changed to Cutsomer Appeasement!

22 September 2018

Unprompted review

Reply from Raycom Ltd

Nov 16, 2018

Hi Mr Wilson,

Thank you for taking the time to leave us a review and apologies for the delay in responding.

We are sad that you feel we did not provide adequate customer support.

However, had it not been 2 weeks between the issue and you getting in touch with us about it. We would have done everything we could to resolve the issue for you on the day and as quickly as possible. This is frustrating for us as we take customer care & support seriously.

You asked us to explain what happened with the DPD delivery. We did ask DPD to provide details.
However, because of the time that had elapsed between issue and query. They could not provide any detailed information other than the driver made a mistake. We did ask them to speak with the driver for more information but we still had the same result.

Whilst this is frustrating, it is all we could get out of DPD.

We are glad to hear that you are enjoying the Zoom F8N, it really is a great device and we hope it provides many years of happy recordings.

Best wishes,

The Raycom Team

Sep 19, 2018

Quick and Competent

Quick delivery and excellent customer service.

19 September 2018

Unprompted review

Reply from Raycom Ltd

Sep 19, 2018

Hi Badger,

Thank you for your review and order!

Happy to hear that you were pleased with the service you received.

Best wishes,

The Raycom Team

Sep 18, 2018

quick + efficient

quick + efficient. No fuss. Raycom said they stocked the item and they did. Take note other suppliers.

18 September 2018

Unprompted review

Reply from Raycom Ltd

Sep 18, 2018

Hi Andrew,

Thank you for your order and for taking the time to leave a review.
We're glad we had the items you needed in stock and able to get them to you quickly.

If there is anything else we can do to help, please get in touch.

Best wishes,
The Raycom Team

Updated Sep 5, 2018

Absolutely fantastic service

Absolutely fantastic service. Very happy with my 3DIO binaural microphone ear muffs. Initially thought it would take a couple of days to arrive and then found out DPD would be delivering the next day! Thanks ever so much Raycom. I look forward to shopping with you again soon.

5 September 2018

Unprompted review

Reply from Raycom Ltd

Sep 17, 2018

Hi Jason,

Thank you very much for your kind review!

We look forward to hearing from you again in the future :-)

Best wishes,

The Raycom Team

Sep 3, 2018

Great service!

3 September 2018

Unprompted review

Reply from Raycom Ltd

Sep 18, 2018

Hi Bertram,

Thank you for your review and order! :-)

Hope to hear from you again soon.

Best wishes,

The Raycom Team

Aug 17, 2018

Great service and quick turnaround :)

17 August 2018

Unprompted review

Reply from Raycom Ltd

Aug 20, 2018

Hi Charlotte,

Thank you for your order and for taking the time to leave us a review! :-)

Best wishes,

The Raycom Team

Aug 15, 2018

Quick delivery

15 August 2018

Unprompted review

Reply from Raycom Ltd

Aug 20, 2018

Hi Frank,

Thank you for your order and for leaving us a review!

Best regards,

The Raycom Team

Aug 10, 2018

Best price on Sound Devices equipment

Best price on Sound Devices equipment I could find in Europe, and next day delivery. Great.

10 August 2018

Unprompted review

Reply from Raycom Ltd

Aug 10, 2018

Hi Dominic,

Thanks for the order and for taking the time to leave a review!

All the best,

The Raycom Team

Aug 10, 2018

exemplary shopping experience

Everything was delivered in time, as well as some extra small gifts :)
All according to expectations, an exemplary shopping experience!

10 August 2018

Unprompted review

Reply from Raycom Ltd

Aug 10, 2018

Hi Daniel,

Thank you for your kind words and we're always happy to hear another great customer has had a good experience dealing with us! :-)

All the best,

The Raycom Team

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