Rawlings Opticians & Hearing Care Reviews 

1,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,543)

446 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Easy to make an appointment on line, then reminded in good time - ( my dentist reminds me late on the afternoon before my appointment- what help is that ?)
Staff friendly and efficient- not pushy about frames- I highly recommend.

12 March 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Haha nice to know we are more 'on the ball' than your dentist! Thank you so much for the recommendation and 5-stars.

Rated 5 out of 5 stars

Very thorough eye exam

Very thorough eye exam, very professional and top notch

6 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Appreciate the feedback Scott! Thank you so much.

Rated 5 out of 5 stars

Such a lovely opticians

Such a lovely opticians, immaculate inside lovely range of glasses and really helpful and attentive staff. Thank you, Katie for looking after me.

11 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Wonderful feedback for our branch and about Katie! Thank you so much Tim.

Rated 5 out of 5 stars

Emma has taken over me as client from…

Emma has taken over me as client from Mrs Potts and was excellent - very good explanations and information including, unasked, about driving.

6 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback for Emaa, thank you Hugh! Emma is great, so really nice of you to say so.

Rated 5 out of 5 stars

I’ve been attending Rawlings for many…

I’ve been attending Rawlings for many years originally in Winchester and now in Stockbridge and have always had confidence in the level of service provided. On my recent visits Katie was very thorough in testing my eyes and following through an issue after recent cataract surgery as well as carefully explaining the results. Sally was vey helpful when choosing new lenses and frames and spent a considerable amount of time in ensuring they fitted well. Thank you - excellent customer service.

20 January 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a lovely review, thank you so much Margaret! It's so nice when we have feedback like this from someone who has experienced more than one branch.

Rated 5 out of 5 stars

The staff always give their time

The staff always give their time. Never rushing, making sure that the whole experience is of the highest standard.Iam really grateful for that. I took my eyes for granted until at sixty I had two retinal detachments.Rawlings give me peace of mind if I have any concerns.

5 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased we gave you peace of mind Janet! Really nice to read reviews like this that show how we can help make peoples lives easier.

Rated 5 out of 5 stars

Great service

Very helpful and polite people. Really good choice of glasses, and fitting and measuring was really careful.service with a smile.

27 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you so much!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Sally was really helpful in choosing my frames and ensuring I had the right lenses. I wouldn't go to anyone else!

20 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Glad to hear it Julia! Thank you fore taking the time to leave Sally and the team at Stockbridge 5-stars.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, I have been a satisfied customer for many years.

27 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased to hear this and thank you for the 5-stars!

Rated 5 out of 5 stars

Excellent service

Excellent service. I had previously been advised that my cataracts were getting to the stage where they would need attention. I decided to go ahead and had the cataracts in both eyes removed in January and had a follow up appointment with Kim last week. She gave me a thorough eye examination for new glasses and recommended varifocals to correct the vision in my right eye due to my astigmatism and my near vision in both eyes. I then saw the reception staff who recommended frames and styles of glasses and these are now on order. All of my dealings with the staff at Rawlings were dealt with in the most friendly, caring and professional way and I would thoroughly recommend this practice to everyone.

5 March 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Sounds like the team at Chandler's Ford did such an amazing job, thank you for sharing your feedback Peter!

Rated 5 out of 5 stars

We've always had a smooth friendly experience.

We've always had a smooth, friendly experience at Rawlings in Hedge End. My two children go there for their eye tests and are very happy going.

25 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased your children enjoy their visits to Rawlings! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Helen was excellent

Helen was excellent. She is very thorough and friendly throughout my entire visit. All the staff are very helpful.

20 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback for Helen! Thank you so much for taking the time to leave it Alison.

Rated 5 out of 5 stars

Went all over looking for my glasses

Went all over looking for my glasses. Went to Banstead .When id given up ,passed Rawlings and decided to go in.
So pleased I did. A lovely gentleman ,with lots of patience, helped me with a selection; found my glasses!!!
Also got them in less than s week! So impressed.👏🏻👏🏻👏🏻

19 February 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Hope you love your new frames and we see you again Diane! Thank you so much for the kind review.

Rated 5 out of 5 stars

Rawlings has been brilliant for years…

I have been going to Rawlings for years first at Croydon and now at Caterham. At both locations, the team are extremely friendly and professional. The whole experience is an absolute delight and I would highly recommend to anyone needing an eye test or just fancies some new glasses.

21 February 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Lovely to hear such positive feedback for both branches, thank you Ian! Really appreciate the recommendation.

Rated 5 out of 5 stars

Rawlings are doing their best to make…

Rawlings are doing their best to make eye tests constructive and helpful. They have years of experience and want clients to go away feeling helped and better. I have been their client for years.

9 February 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

We really do try to explain everything clearly as it's important you understand your examination, so its great to hear you felt that was the case Marianna!

Rated 5 out of 5 stars

Great opticians

Great opticians - very efficient and friendly

19 February 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much!

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