Rawlings Opticians & Hearing Care - Winchester Reviews 287

I’ve been going to Rawlings Winchester for 20+ years. The staff are always friendly, welcoming and extremely professional. The care I’ve received during appointments has been second to none, whether for contact lens or spectacles. Rawlings don’t have the ‘two for one’ sales etc that other ophthalmologists do, but I’d rather have their professionalism and attention to detail.

Always polite and very thoroug
Would fully recommend Rawlings.

I love the fact that Rawlings is an independent business. The staff are always thoroughly professional, attentive, helpful and friendly. I am given a thorough, useful and easy to understand explanation of all tests and results. The choice of glasses frames is exceptional and the ordering and fitting service smooth and easy.

On time. Personal and well explained. Good reminder system.

An other excellent visit. Debbie was very clear and explained each process as she went through, a reassuring clinical experience

Excellent service overall. Well informed and helpful staff, everything explained with access to online tools. Store well stocked.

Both Jessica and Roger were excellent.

Excellent service for an annual eye test. Thorough, professional and friendly. Useful discussion about changes and implications for glasses without any hard sell.

I have been a customer at Rawlings for about 65 years and I have always found them professional, up to date with various machinery, kind and thoughtful.

Ease of making appointment.
Quality of appointment

The staff were friendly and professional. I had a very thorough examination which was well-conducted.

Popped in to get a minor issue sorted with my hearing aid. Instant service! Thank you Bill

The audiologist was very reassuring and explained every stage and gave some great advice.

I have been going to Rawlings in Winchester for many years for eye care and glasses. The customer service and customer care is second to none. I do find prices perhaps to be higher than other outlets, but worth the extra for the professional service I receive at each appointment. I am looking forward to receiving my new sunglasses which will certainly help issues that I have with bright sunlight and the glare that sometimes reflects off a hot road surface. I would confidently recommend Rawlings to others.

I was rather disappointed with what Rawlings has become having been with them for many years. The professionalism they used to have seems to have greatly diminished, and it feels like the majority of the team are not much older than students. Charm, attentiveness, and the personal touch seem to have been lost to apathy, slowness, conversations about patients being audible to other people, and a rather casual manner wanting in helpfulness. I found my new young optician rather patronizing and perfunctory.
And when I got home I received a call to say they had overcharged me, which should not have really happened. I now need to go back into the branch to get my refund which is rather annoying.

Very good and caring service from Emma. Quickly received new glasses. Thank you all very much.

Excellent service, extremely knowledgeable team who I trust implicitly

Ryan checked my hearing. He updated my hearing aids with the latest firmware and checked my hearing. This allowed him to make the necessary adjustments as my hearing had changed slightly. He also made tweaks to cater for various noises that I found irritating, and added an extra programme that help in a quite environment.

Ryan always does a very through job and I was very pleased with the review.

There was an appointment in just a short while. The optometrist was clearly very good. She found that I had cataracts and referred me to a place of my choosing. There was no pressure to spend money on new glasses.
A first rate service.

Always so professional and with excellent products and services. I pay a monthly payment to be on a care plan which gives me free scans and appointments.
They have helped me with some really difficult eye issues.