Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more
Company replied
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FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Unit 7, Stirling Works, GL7 1YG, Cirencester, United Kingdom
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Replied to 90% of negative reviews
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Their prices are really amazing and they also ship really fast.

Reply from Rave Coffee
Great coffee!
Delicious range of freshly roasted coffee.
Delivery also excellent.

Reply from Rave Coffee
I've had nothing but positive experiences with Rave. The quality and selection of coffees are great, the subscription is easily flexible with handy emails going out several days ahead of the delivery which offer to reschedule/skip your order with literally 2 clicks, the beans are well-priced but best of all is their customer service. I've had a few issues now with my delivery disappearing after being delivered to the wrong address due to the postman reading the address incorrectly and each time I've contacted Rave they've sorted it out by resending the order (sometimes within minutes of my email).
Great coffee, top quality customer service.

Reply from Rave Coffee
I found this website after a recommend and we are really pleased we did, the coffee is amazing great choice to choose from, we are enjoying trying them all as we go,
Delivery is quick and painless,
And their customer service is 10/10 shout out to Hayley who a credit to them,
My only recommendation would be to have plain boxes at Christmas or as an option so partners etc don't know what your ordering :)

Reply from Rave Coffee
Rave Coffee Beans bought as gift for Christmas as a one of, I never wilfully agreed to any recurring order but one was set up so instead of spending £17 on a gift I have now had £51 taken out of my PayPal account for coffee I didn't want. I ordered with out a Rave website account so the only way to disable this set up was via PayPal itself. This to me is divisive and a successful greedy attempt to sell more beans than customers actually want/need, don't buy from Rave until their default order settings have "recurring order" set to disabled!!! They need to refund me and come and collect there coffee beans from my work which is my delivery address so over Christmas I've been unaware they've been delivered.
Since my review Rave have corrected there ordering system so it no longer defaults to recurring order and they have apologised and refunded me for some of the coffee they've sent me so they've been very responsive to my comments and have sorted the issue out.

Reply from Rave Coffee
I've moved over to decaf as I was getting a bit jittery. They do lovely Colombian and Swiss Water numbers that mostly hit the spot as long as you get the brew right. When you do the coffee really sings. For me toffee, malt and some subtle dark chocolate notes. Just divine.
From a logistical perspective quick dispatch and good comms.
Highly recommended!

Reply from Rave Coffee
Great coffee - freshly roasted and shipped next day. I recommend the Signature Blend!

Reply from Rave Coffee
Delicious coffee! Been using them for years and always tastes amazing. Fair prices and fast delivery.

Reply from Rave Coffee
I have been with Rave for a few years and there coffee is pretty good. Unfortunately the customer service is not. They keep say that my payment car needs to be updated ,even though it's the same card I have had all year and never been a problem. Tried contacting them but to no avail, never answer my questions. Spoke to my bank they say there is no problem with my payment. Tried to update my card , but there site will not allow to put all my details in Once again tried to contact them and no reply. Now cancelled my subscription. There are other coffee sites out there

Reply from Rave Coffee
Rave came recommended and their coffee is delicious, but my experience has been patchy. They have some big glitches in their gift subscription set up. Firstly, any other items you or purchase at the same time as the gift subscription get delivered when the subscription starts. E.g. order someone some items (emg. Xmas day coffee pack and a airscape container) to open on Christmas day plus a subscription booked to start first week of January, and all the items will be delivered first week of January at the same time the subscription starts, rather than being sent straight away. Secondly, the gift subscription comes with no voucher or anything for you to give on Christmas Day/birthday etc. The best I can do is make my own or print out an email (and I don't have a printer so this is a pain). Customer services are very good when they reply but they are slow to do so. I'm still waiting for a reply 6 days later. Shame because I've had their coffee before and it's amazing, but the sales infrastructure around it seems to still need work. I am unlikely to buy a gift coffee subscription from Rave again.

Reply from Rave Coffee
Fantastic service and great quality. Their customer service too is second to none. A great company!!!

Reply from Rave Coffee
Ordered Nespresso pods to try the coffee and none of them worked….. shame as I heard it was great coffee. To add insult to injury I have to pay to return the pods that they have changed and don’t work! Really? Not impressed.

Reply from Rave Coffee
Rave coffee is by far the best coffee in Cirencester!
The staff are also very kind and friendly.

Reply from Rave Coffee
Rave Coffee is undoubtedly the best coffee in cirencester, not only the coffee but the atmosphere and the kind staff when you walk in is amazing.
Cannot thank the team enough for being so kind.

Reply from Rave Coffee
First of all I’m a Moaner ! 😊I couldn’t log on to my account but they sorted very quickly , great choice of coffees at reasonable price , great service if I had to say one thing I’d like changed is that to subscribe you have to order over 1 kg to get postage free

Reply from Rave Coffee
They say dispatches are next working day but I ordered on Sunday and it got sent on Tuesday so please be more accurate that it will be 1-2 working days. Also please use another courier since Royal Mail are crap and always make a mistake with their logistics and everything comes late.

Reply from Rave Coffee
I've always had great experiences with Rave. The quality has been great and the range of choice is equally good.
Ordered the Swiss Water Decaf from Rave which arrived last week. Coffee tasted bitter and over-roasted. I had a way better Swiss Water decaf from Union 2 weeks back. Also the plastic seal on the bag peeled off and was stuck on one side of the bag, which wasn't great either so I transferred to a zip lock plastic bag. The taste deteriorated significantly faster than I expected - after day 3 it was terrible.
First time I've ordered from Rave and I would not recommend if you're looking for a good Swiss Water decaf.

Reply from Rave Coffee
Great coffee and customer service. Tried various beans and Indian monsoon no 53 is definitely favourite so far.
Initially I signed up for a discount, I was very impressed. I'm not a connoisseur by all means but I enjoyed the few types I tried from rave over the past few months. The subscription is easy to cancel/edit online via your account, none of this having to ring up rubbish some subscription services need.
Unfortunately I've had to cancel my subscription as I'm feeling the squeeze of "cost of living" but recommend this to someone looking for a high quality coffee subscription service that doesn't have your eyeballs out.
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