Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more
Company replied
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FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Unit 7, Stirling Works, GL7 1YG, Cirencester, United Kingdom
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Replied to 90% of negative reviews
Typically replies within 1 week
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I've been using Rave for a few years now. I have never had any delivery problems or problems with quality. I have tried lots of different beans and obviously like some more than others but I have never had a dud batch.
Yes they are a bit more expensive than supermaket brands but the quality is generally better and more consistent so for me it's worth it.

Reply from Rave Coffee
I’ve dealt with this Company before and recently came back. I had a small issue which they took the time to put right and give me a satisfactory outcome.

Reply from Rave Coffee
Not better than your average Tesco coffee - they’ve spent good money on marketing and packaging (which was great). Bright yellow packet makes you feel you are buying something really good, but tastes quite average especially for this price.
Quite possible I had a bad batch given other reviews - but customer support were not helpful when issue was raised.

Reply from Rave Coffee
The only coffee company we will ever use.
We have all done it, order from all the different coffee companies for that first order discount or welcome offer. Well I did the same for Rave but unlike the other companies where I order once and move on, Rave has become the only coffee company we will use. They offer a great variety of superior coffee. They are reliable, reasonably priced and very quick to deliver. Love, love, love

Reply from Rave Coffee
Perfect coffee every time. Have been ordering from Rave for over 2 years now and they never disappoint. Subscription is easy to amend or cancel.

Reply from Rave Coffee
What a great place Cirencester is made even better by Rave Coffee, love their beans and did read some reviews the cafe staff were not the friendliest well my experience was different to those few people, exceptionally friendly and knowledgeable staff.
Definitely recommend a visit

Reply from Rave Coffee
Great coffee and great service. I've been using Rave for years and am very happy. Decent loyalty scheme too

Reply from Rave Coffee
My first bad review for Rave coffee. Usually their coffee is Fantastic but the replacement coffee I ordered was so disappointing, I'm actually quite annoyed about it. I replaced the Kenyan coffee they had run out of for a light roast decaffeinated coffee called Colombia Finca Monteblanco which can only be described as the worst coffee I have ever tasted. It was more like a fruit tea than a coffee.
What made this annoying is I paid £5 extra for it.
While I understand why Rave could not give me a refund and kindly offered me a discount code for my next order, I feel I should warn others that if fruit teas are not a good substitute for coffee don't order this product it is an insult to coffee.
Sorry Rave, keep up the good work with your other awesome coffees.

Reply from Rave Coffee
Delicious coffee. BUT..... They don't do dark roasts. The claim of 5 coffee beans equals dark delivers what I would call medium roast. If you are used to buying dark roasts from elsewhere (especially Waitrose or Sainsburys) the Rave Coffee will disappoint. I have tried 5 different types of their 5 bean roasts and none is dark. Proper dark roasts will go through the second crack. Rave don't do this. So I have to use my stove top roaster to do this and I get fantastic coffee to my taste. The coffee that Rave roast is fine for filter and also espresso. But because it is not a dark roast you have to use more coffee (18g for an espresso/Americano 320 ml mug). So this is great if you want a caffeine kick but not for all day mugs of coffee. Having said all that whichever way you make it (and even don't roast it darker like me), it's probably the best coffee I have ever tasted: apart from that shop I went to in Bergen, Norway that won Barista of the year.

Reply from Rave Coffee

Reply from Rave Coffee
I've been a Rave customer since 2020, and it has always been my favorite coffee. Unfortunately, over the past year, no two bags of the same beans have been consistent. With every new bag, I have to adjust my coffee machine settings to get it right, resulting in wasting more than a third of the bag.
I'm giving one star because, with the last bag I received, after wasting half of it trying to dial in the right settings, the coffee still tasted horrible.
I emailed customer service to ask if anything had changed with the beans, and they replied that it was probably "a bad batch." To check if the issue was with my coffee machine, I tried beans from other brands, and they brewed perfectly fine.
I then ordered a new bag from Rave, and this time, the coffee tasted as it should.
So, thanks, Rave, for wasting customers' money—£38 for 1kg is not cheap—on "a bad batch."

Reply from Rave Coffee
I placed an order and on arrival discovered I received beans, not filter grounds (mistakes happen)! I was so impressed with how quickly Rave resolved their error. I messaged today via WhatsApp from their website explaining it was a valentines gift for my partner (which is tomorrow) within 3-4 minutes my shop app pinged, the correct order had been placed by Rave, next day delivery, a WhatsApp followed straight away with an apology! No faff with collecting the original order, no questions asked! If only all companies offered this service.

Reply from Rave Coffee
I've been using Rave for several years now, as they offer fantastic coffee delivered promptly at a reasonable price.

Reply from Rave Coffee
Extremely nice coffee! This is my go to coffee place online!
I bought 4 bags and each bag is bursting with flavour - no bitterness whatsoever :)
Good little find whilst browsing !

Reply from Rave Coffee
Just had my second delivery from a rave coffee subscription. It said I’d never get the same coffee twice, but guess what - my second packet of China Dongka coffee. Probably the least coffee tasting coffee ever.

Reply from Rave Coffee
The delivery experience from rave was exceptional. Coffee arrived 2 days after ordering in eco friendly bags of beans roasted the previous day. Each variety tastes different but lovely. This truly feels like a luxury coffee experience. Thank you Rave.

Reply from Rave Coffee
Was invited for a trial shift to which I agreed to. 5 minutes before I leave the house to go to said trial I get a message from Rave asking to re schedule. I respond politely and ask for a new date. No response, few days later I follow up and yet again no response. I have had a trial shift here before a few years ago and worked really hard for 5 hours unpaid. I left and was told I would get a response within a week and what a surprise my messages went completely ignored. This company has done nothing but waste my time and take my eagerness for granted. I have heard that more than just myself have experienced this. I hope this company crashes and burns as karma for how they treat people.

Reply from Rave Coffee
I highly recommend Rave coffee. Excellent and high-quality coffee... anyone who understands even a little bit knows that coffee from supermarkets is not worth investing in at all. I am even more glad that I found a local roastery with such excellent coffee. I will be very happy to continue supporting this local roastery. Not to mention that the delivery is really express... I am a very satisfied customer. Keep going!

Reply from Rave Coffee
Beware - I think this could be a scam - my brother bought me a coffee subscription for Christmas- I signed up but no sign of any coffee just a constant stream of emails asking to pay for more products. I can’t contact them or log onto their site as it requires a response to a supposed confirmation email which never materialises- feels very dodgy.
POSTSCRIPT- have now managed to get into website and ordered again (but only doing exactly what I did 2 weeks ago - wait to see if it all mysteriously disappears again.

Reply from Rave Coffee
I experienced an issue with my order, and Jess at Rave Coffee resolved it immediately.
Their customer service is very responsive and willing to help with any issues.
I will purchase again as I respect their ethos and enjoy their decaf range of products.
Their products also come well presented in a resealable bag, ensuring the beans stay fresh.

Reply from Rave Coffee
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