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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Create a company

The process to create a new company are excelent. They help you with everything.

21 August 2024
Unprompted review
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Reply from Rauva

Great to read! 🚀

Rated 5 out of 5 stars

Great Service

Great company, great service and very nice people!
Highly recommended.

8 August 2024
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Reply from Rauva

Thank you for your kind words 🧡

Rated 5 out of 5 stars

Excellent service

The experience with Rauva so far was excellent. The people I was in contact with were very kind and professional, they really took care of everything regarding starting my company and everything is nicely organised and accesible on the app they provided. Ana Balcão and Claudia Teixera were very knowledgeable and patient, they explained everything to me, answered my questions gave me advice. Excellent service, higly recomend this company!

13 August 2024
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Reply from Rauva

I've passed the feedback to Ana and Claudia and I bet it made their week as it made ours. Thank you for your comment and we're really happy you're having a nice experience 🧡

Rated 5 out of 5 stars

Rauva made the whole experience of…

Rauva made the whole experience of setting up our accounting super easy. Very informed team, excellent communication and a real pleasure to talk to. Would highly recommend.

2 August 2024
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Reply from Rauva

Such great feedback to receive! Thank you 🧡

Rated 5 out of 5 stars

The APP works great (helpdesk too)

The APP works great, transfers are a breeze, the only two times I needed assistance (because of a transfer and after having blocked my own debit card with the wrong PIN) replies were quick and effective

2 August 2024
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Reply from Rauva

Our support team is always here for you! 😄🚀

Rated 5 out of 5 stars

Easy to start

Easy to start, no hidden fees, no tricks to tax money inflows, very easy to use, intuitive and easy layout.

2 August 2024
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Reply from Rauva

We're super happy to read this! That's what we work towards 🚀💪

Rated 5 out of 5 stars

Effortless

The process of incorporating my company with Rauva was very simple, I was always up to date and felt like I knew what to expect for next steps.

6 August 2024
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Reply from Rauva

Thank you for your feedback and congrats on your new company 🤩

Rated 1 out of 5 stars

Extremely poor customer service. Ghosted.

We were trying to partner with them to transfer from our current Portugal accountants. We were coordinating with their account manager regarding putting our company in a dormant state.

On call, we were assured that they would be able to accommodate our request. They took a week to get back to us and told us that they wouldn't be able to anymore as it was too complicated of a process.

We then explored partnering with them instead for one of their basic packages. We needed some clauses on the agreement adjusted for a clearer and more mutually beneficial. They responded after another week saying that they would not be able to do so as their agreements are standard. Upon requesting separate documentation instead, outside of the agreement, they never replied. This was June 27th. To this date, they have not responded despite multiple follow-ups. They have totally ghosted us and what started as a promising partnership is now a dodged bullet.

Sad to see that others have had bad experiences with them as well.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

great support, guidance and reactivity

Was a pleasant meeting where I could ask all questions I had. Ana seems very professional and dedicated.
I have had an amazing experience so far with Rauva and I am very satisfied about my choice to work with you.

17 July 2024
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Reply from Rauva

We're extremely happy to know that! I'm going to pass the kind words to Ana 🧡

Rated 5 out of 5 stars

Great business support at all times

We still testing the apps and product features but so far we received an excelente customer service and the level of knowledge from the accounts team is very good and also they showed they are willing to help and support businesses to success.

11 July 2024
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Reply from Rauva

So great to read this! Thank you, Eder 🤩🚀

Rated 5 out of 5 stars

Rauva - good service!

I recently used Rauva to incorporate my company and the process was completely seamless for me. I received excellent support throughout the incorporation process. Despite my initial desire for a faster registration, compliance with Portugal law requirements was understandable. Once registered, I had no problems with the integration. The accountant João Pereira provided detailed information and thorough advice on how to conduct my business in Portugal within the legal framework. I continue to work with Rauva for ongoing business support. I wholeheartedly recommend Rauva services

3 July 2024
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Reply from Rauva

We're really happy to read this! We're thrilled to see your success happening 🤩

Rated 5 out of 5 stars

GOOD SUPPORT

I think that from the beginning RAUVA thinks with us and that we will have a good follow-up.

4 July 2024
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Reply from Rauva

Great to read this 🤩

Rated 5 out of 5 stars

Rauva business setup

Our first meeting with Ana went beyond expectations.
She is a lovely woman, and offered incredible business management advice.
I am really enjoying working with Ruava as they have made the launch of my business absolutely seaamless.
Highly recommend!

25 June 2024
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Reply from Rauva

We're truly happy to work with you! We're lucky to have Ana with us 🤩

Rated 5 out of 5 stars

Setting up a company as easy as 1,2,3

Setting up my company with Rauva was easy and simple - from the very beginning the customer service was attentive and clear. I had a company LDA in 3 weeks! Loving the service overall, and can't wait to use all their features.

27 June 2024
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Reply from Rauva

So great to read that! Hope you enjoy 🚀

Rated 5 out of 5 stars

I needed a hassle free way to setup a company in Portugal

I recently moved to Portugal and needed help setting up my new company while simultaneously managing my relocation. Rauva took care of everything related to my company setup, from registration to even obtaining my tax number.This took so much pressure off me, allowing me to focus on other essential aspects of my move.
Now that my company is established and I've met with my accountant, my confidence in Rauva has only grown stronger.
My friends here in Portugal are amazed at how affordable Rauva's services are, especially considering everything that's included.
I'm excited to celebrate future successes with Rauva as they continue to grow, and I'm equally thrilled about the future of my new company

14 May 2024
Unprompted review
Rauva logo

Reply from Rauva

We're so happy to read that and to be able to watch your future successes! We hope you enjoy Portugal as much as we do 🤩

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