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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I highly recommend for her outstanding…


I highly recommend for her outstanding work and professionalism. She is incredibly knowledgeable, reliable, and efficient. Her attention to detail and ability to handle tasks promptly have been truly impressive. I’ve had a great experience working with her and fully trust her expertise

20 November 2024
Rated 5 out of 5 stars

In good hands

Rauva have helped us set up our company in Portugal and from start to finish the service was impeccable. We had our first meeting with Ana, our designated accountant since the company's incorporation and the call was very helpful. Ana answered all our questions with clarity and precision. I've had experience with local accountants and lawyers and Rauva, so far, comes out on top. It's comforting to know that they will help us along the way.

20 November 2024
Rated 5 out of 5 stars

Ana and Caterina from Rauva have…

Ana and Caterina from Rauva have completely revolutionized my experience of setting up a company in Portugal, and the Rauva dashboard is a game-changer for entrepreneurs. From the moment I started using their platform, I was impressed by the intuitive, user-friendly interface that makes complex business processes feel effortless.
The Rauva dashboard is not just a tool – it's a comprehensive business management solution that simplifies everything from company registration to creating a bank account and hiring an accountant. The real-time updates, crystal-clear direction, and seamless navigation made what could have been a complicated process feel incredibly straightforward.
What truly sets Rauva apart is how Ana and Caterina seamlessly blend personal support with cutting-edge digital technology. While the dashboard is impressive on its own, their personal touch ensures that you never feel lost. They were always available to answer questions and provide guidance, complementing the platform's incredible features.
The entire company setup process was completed with remarkable speed and efficiency. The Rauva dashboard allowed me to track every step of my company registration in real-time, providing transparency and peace of mind that is rare in business services.
For any entrepreneur looking to set up a business in Portugal, Rauva is an absolute must. Their combination of advanced digital solutions and exceptional customer support makes them a standout choice for company formation.

18 November 2024
Rated 5 out of 5 stars

Smart Solution for Modern Businesses

I’ve been using Rauva for a while now, and I have to say, it’s been a game-changer! The platform is intuitive, and it really streamlines all the paperwork, making tasks so much easier and faster. The features are well thought out and help you stay organized.

What I really appreciate is the outstanding support—whenever I have a question or run into an issue, the Rauva & Accounting team are always quick to respond and super helpful. They’re committed to making the experience as seamless as possible.

Thank you for making my business journey hassle-free, and allowing me to focus on what truly matters.

12 November 2024
Rated 5 out of 5 stars

Amazing app

As a freelancer, Rauva made my life very easy.
From helping starting my business to guidence into accounting subjects. Also the app very easy and intuitive to use.

13 November 2024
Rated 5 out of 5 stars

Thanks Maria

In addition to being friendly and approachable, she was very professional. She answered all my questions and helped me feel confident in my choice. Thank you very much

13 November 2024
Rated 5 out of 5 stars

Accounting made easy

We have been customer of Rauva since day 1 (the test phase). Rauva is a great app and has saved us a lot of time in managing our accounting. Personally I don't like any admin, but Rauva has facilitated this task so much for me that I am starting to like it more.

You can tell that this is an innovating, growing company that works with talented people.

What stands out for me especially about Rauva is that they are very accessible whenever I need help. The accountant is knowledgeable and hands-on. The support team helped me with Shopify and invoice integration. They are just one mail away, and reply quickly. They seem to go the extra mile.

I just hope that their rapid growth won't affect their accessible and personal customer service - that we won't become 'just a number' over time.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Rauva Accounting kick of meeting

Ana was super understanding of my situation, offered honest and sincere advice and inspired confidence that my accounting needs are in good hands. Her command of English is superb which further adds to my confidence in Ana and her expertise.

6 November 2024
Rated 5 out of 5 stars

Portuguese accounting made easier

Let's face it, accounting and taxes in Portugal are relatively complex. Rauva make it as hassle free as possible, their platform makes life a accounting a easier, and is unique in Portugal, plus it's being actively developed so new features and improvements are added all the time. Also we really like both the on-boarding team and the accountants, Maria in particular has been super helpful.

11 October 2024
Rated 5 out of 5 stars

Great Support

It was a great experience, professional, clear and objective. I'm glad to have Ana Balcão managing Electro Light Connection financial responsibilities.

28 October 2024
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Reply from Rauva

Thank you so much for your kind words! We're thrilled you had a great experience!

Rated 5 out of 5 stars

Ana did an excelent job for us

Ana did an excelent job with us. Our accountant explain everything very clear, first experience creating a corporation and she helped us a lot.

24 October 2024
Rauva logo

Reply from Rauva

We appreciate your kind words! ❤️

Rated 5 out of 5 stars

Very well

Very well, very professional

23 October 2024
Rauva logo

Reply from Rauva

Thanks for sharing! 🤗

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