Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... See more
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Review summary
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Ordered on Monday, delivered on Friday! I initially panicked once I'd placed the order, worrying I had ordered from a dodgy Facebook advert, as my order went to 'out for delivery' status, without... See more
First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more
The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more
Company replied
Company details
Written by the company
Rattanpark Garden Furniture
Contact info
6 Leyland road , BH12 6HB, Dorset, United Kingdom
- info@rattanpark.co.uk
- rattanpark.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Very pleased with my new furniture…
Very pleased with my new furniture arrived quickly and is nice and comfortable
19 July 2025
Excellent customer service from Daniel
Excellent customer service from Daniel. He was so helpful with our order and extremely quick at responding. Every aspect was resolved and I would thoroughly recommended Rattan Park.
31 July 2025
Unprompted review
It’s been 3 weeks now and still no…
It’s been 3 weeks now and still no response from my damaged furniture had to look for other alternatives to repair the damage and that’s after paying £1000
Thank you
1 July 2025
Reply from Rattanpark Furniture
Thank you for sharing your feedback. We're truly sorry to hear that you experienced an issue with the product.
We would like to kindly point out that after receiving your message regarding a faulty part, we sent two follow-up emails asking for clarification on which specific component was affected. The set in question includes around 30 individual parts, so without more detailed information, it has been difficult for us to identify the exact item that needs attention.
We are still more than willing to assist you and resolve this matter—please don’t hesitate to get back in touch with us
Appears decent quality
First Rattan furniture we've purchased for ourselves, but we've experienced boat loads of other peoples Rattan furniture ... and this RattanPark stuff would appear to be a cut above the rest in terms of quality. We've only had it a week, so that opinion might change in time, but initial impressions are very favourable. Purchased online, and the process was easy. Delivery was about a week later than expected, but the furniture still arrived in less than a month, so no dramas. Only disappointment was the driver came alone and was unable to assist me in moving the packages, which were quite big and bulky to move on my own, so they had to sit on my drive for 2 days while I sought help.
30 June 2025
Amazing garden furniture set!
Amazing garden furniture set. Spacious, great looking, well build and reasonably priced - what else would anyone need. Definitely recommended!
Ps. Big thanks to Daniel for looking after us during the purchase process.
13 July 2025
Unprompted review
Absolutely delighted with our…
Absolutely delighted with our furniture, excellent quality and exceeded expectations
4 July 2025
No response to my emails that detailed…
No response to my emails that detailed some damaged items.
20 June 2025
Amazing rattan suite
I absolutely love my suite. It was the Oxford 3 seater sofa, 2 chairs, 2 stools and 2 position table. Well made, looks lovely, very comfortable, made my summer.
What great service and product. Ordered and paid very easily. Delivery was free and speedy. Thank you’re
3 July 2025
Poor service
I have not yet received my item but the money has been taken. I have spoken to ratten about this but correspondence has been poor.
3 July 2025
Reply from Rattanpark Furniture
Thank you for your Feedback
After thoroughly checking our system and confirming with the courier, we can confirm that your parcel has been successfully delivered to the address provided. The delivery status shows that the package was received.
We understand that there may have been some confusion, and we’re sorry if previous communication did not meet your expectations. Please know that we are here to assist you and ensure everything is clear. If you have any further questions or concerns, feel free to reach out to us.
Very happy with myratten and Furniture…
Very happy with myratten and Furniture arrived the day it was promised delivery driver a very helpful quality of furniture looks very good only one thing it’s a shame the stalls where the cushions go on the top I’ve got nothing to hold onto so they just fall off it be easier if there is somehow they could be clipped onto the furniture so it would stay there
1 July 2025
Value for money
29 June 2025
Would definitely recommend.
Excellent customer service. Contacted twice before delivery with questions and the response was super quick and helpful. Furniture delivered earlier than expected. Beautiful furniture very pleased. Would definitely recommend.
27 June 2025
Lovely furniture
Lovely furniture, we are really pleased with the quality. The delivery driver was very helpful. Furniture was well packaged, and it was easy to put the table together. Would definitely recommend.
26 June 2025
Poor quality,it’s spray with a cheap…
Poor quality,it’s spray with a cheap paint. And we couldn’t connect it properly.
No recommended at all.
20 June 2025
Order items
Order items
No delivery date
No phone number to contact company strange
Sent three emails no reply
Put a query on Facebook still no reply so now I want a refund I think this company is a scam to be honest as very weird not having a contact number !!!
2 July 2025
Unprompted review
Reply from Rattanpark Furniture
Dear Sharon
Thank you for your feedback.
We’re truly sorry to hear that you had a negative impression of our store, but we must clarify that the claims made in your review are not accurate. We take all customer enquiries seriously and always respond promptly to messages, fulfilling orders and refunds according to our clear policies.
In your case, we responded to every email you sent within minutes. Each message was read and handled with priority. Below is the full record of our communication:
📨 11:23 AM
"Pls cancel this order and refund me my money pls"
(sent from iPhone)
📨 11:36 AM – Rattan Park
"We would like to inform you that your order has been cancelled."
📨 12:29 PM
"Pls let me know regarding the refund to"
(sent from iPhone)
📨 12:30 PM – Rattan Park
"The refund will be available in your bank account 2–4 working days."
As you can see, your order was cancelled promptly upon your request, and the refund process was clearly explained to you.
Therefore, the claim that we did not respond is incorrect — we replied quickly and clearly to every message you sent.
We must also firmly state that calling our business a "scam" is completely false and deeply unfair. Such accusations are serious and hurtful, especially when they do not reflect the reality of how we handled your case. We are a fully legitimate and registered company that has been operating for many years, always honoring our commitments to our customers.
We kindly ask that you refrain from using such terms in the future. We show our customers respect and professionalism, and we ask for the same in return.
If you did not see our replies, we suggest checking your spam or promotions folders, as sometimes our messages may be redirected there.
Once again, thank you for your feedback — although we believe your review is unfair, we treat every comment seriously and always strive to improve our customer experience.
Sincerely,
The Rattan Park Team
Have to say very pleasantly surprised…
Have to say very pleasantly surprised at the professional handling of my order , never dealt with before, delivery instructions said would come on pallet ,driver not obliged to help bring into garden & wouldn’t deliver weekends
Well we got on a Saturday, carried in boxes by lone driver ,who was very nice ,no pallets to get rid of ,all assembled impeccable service
17 June 2025
Top quality garden furniture
Top quality garden furniture, very helpful customer service, would definitely recommend!!
29 June 2025
Unprompted review
No issues
Cannot fault them. Delivered when promised. Furniture looks lovely. Thank you for your help.
29 May 2025
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