Rattan Garden Furniture Ltd Reviews 

260
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff in the showrooms who patiently guide people through a massive range of top quality garden furniture. Buyers note that the patio sets are extremely comfortable, beautifully designed, and delivered right on time by polite and careful couriers who even help assemble them. Some reviewers were not happy with minor delivery delays, unexpected assembly confusion, or occasional missing parts upon unpacking their new purchases. Fortunately, the customer service team quickly addressed these specific problems and promptly sent out replacement components or sorted out effective solutions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is well-made, looks... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and approachable team... See more

Service

Customers consistently note positive experiences with service, frequently highlighting staff members who go... See more

Quality

People report positive experiences with quality, noting that the items are well made, manufactured to a very... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times, polite couriers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the C6 outdoor kitchen. The delivery guys were exceedingly careful and courteous when delivering the units and offloading the same. Unfortunately on unpacking it was noted a lighting u... See more

Rated 5 out of 5 stars

Absolutely brilliant furniture and company they kept the communication going with delivery date and can’t fault them to be fair. The set arrived within 9 day by two very polite couriers. I had th... See more

Company replied

Rated 5 out of 5 stars

Problem resolved super quick. Paul was empathetic from the word go, he did not question the fault, all damages were sent to him and he solved both problems efficiently and professionally. Excellent cu... See more

Company replied

Rated 5 out of 5 stars

Initially not satisfied with the table construction (diy) but was totally impressed by the customer service response. The chairs are very comfortable and so far the set has been perfect. The cover is... See more

Company replied


Company details

  1. Garden Furniture Shop

Written by the company

Offers high quality rattan garden furniture including rattan garden dining sets, corner sofas, sofa sets, sun loungers, cube sets and fire pit dining sets at best prices. Free Delivery above Order £299. Rattan Furniture Sale Available in Essex, Kent, L...


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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No recent history of asking for reviews

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4.9

All reviews

(260)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended, top quality

I've been struggling to find 2 chairs to match our existing rattan furniture for a while now but stumbled upon Rattan Garden Furniture Ltd on Google, I have to say I'm remarkably impressed, the quality of the chairs is of a very high standard. The communication I had with the company was second to none with Kevin being more than helpful, when I had a query he called me to discuss. Would highly recommend.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Last summer was ideal for family get…

Last summer was ideal for family get togethers with our new garden furniture fingers crossed this summer weather will not let us down.

9 March 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

We are glad to hear our furniture made your summer gatherings special! Fingers crossed for another great one! ☀️

Rated 5 out of 5 stars

I bought round table and four chairs in…

I bought round table and four chairs in champagne and was well happy ! They look and are so comfortable and a really good price and received good service ! Highly recommend

9 June 2024
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Great choice! So glad you love the comfort and value. Wishing you many relaxing moments ahead! 🍹☀️

Rated 5 out of 5 stars

Fantastic

A lovely family firm. We're a returning customer, having purchased a dining set during COVID, about four years ago. They're exceptionally well organised and their level of customer service is very refreshing. I can highly recommend.

They were running a 10% off deal at the time of purchase, on orders above £499 (this I assumed meant the 'total' order); but the discount was not being applied at checkout as stated. Our order totalled just over £800. So I spoke with Nikki on their online chat service and she explained that the 10% was only applicable to individual items of £499 and over. Our 'individual items' were £269 each.

However, Nikki promised 10% off our total order as a thanks for our loyalty as returning customers. I got a phone call from Kevin about 15 minutes later who sorted us out.

Very happy!

1 March 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to have you as a returning customer and truly appreciate your continued support.

It’s fantastic to hear that Nikki and Kevin were able to assist you and ensure you received the loyalty discount. Customer satisfaction is always our top priority. We’re thrilled that you found our service well-organized and refreshing. We strive to make every shopping experience seamless and enjoyable.

We hope you love your new purchase as much as your dining set. We look forward to welcoming you back again. If you ever need anything, don’t hesitate to let us know.

Thanks again for your glowing review! 😊

Best wishes,
Rattan Garden Furniture Ltd

Rated 5 out of 5 stars

I bought an outdoor dinning set from…

I bought an outdoor dinning set from Paul which I am extremely happy with , a very professional company with great prices . I will be definitely recommending in the future .

16 January 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for your kind words! We're delighted you're happy with your outdoor dining set and appreciate your recommendation. Enjoy your purchase, and we look forward to serving you again! 😊

Rated 5 out of 5 stars

5⭐️ highly recommend

5⭐️ highly recommend

10 January 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Enjoy your purchase, and we look forward to serving you again! 😊

Rated 5 out of 5 stars

Great quality furniture

Greta quality furniture, fast delivery, thanks guys 👍

8 January 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for your great feedback! We're glad you loved the quality and speedy delivery. Enjoy your furniture! 👍😊

Rated 5 out of 5 stars

Romford showroom

Such a great showroom down at Romford we was stuck for choice but came away with a beautiful seating area and matching bar stools for our outside bar, they look great

13 January 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for your lovely review! We're so glad you enjoyed our Romford showroom and found the perfect seating area and bar stools. Hope they make your outdoor bar even more amazing! 😊🍹

Rated 5 out of 5 stars

Highly recommended

I recently purchased furniture from Rattan Garden Furniture Ltd, and I’m absolutely thrilled with the quality and service. The pieces are beautifully crafted, durable, and add a touch of elegance to my outdoor space. Delivery was prompt, and the customer service team were friendly and helpful throughout the process. Highly recommend this company for anyone looking for stylish and high-quality garden furniture!

17 January 2025
Unprompted review
Rattan Garden Furniture Ltd logo

Reply from Rattan Garden Furniture Ltd

Thank you for your fantastic review! We're delighted to hear that you're thrilled with the quality and service from Rattan Garden Furniture Ltd. It’s wonderful to know your new pieces have added elegance to your outdoor space. We truly appreciate your recommendation and look forward to serving you again in the future! 😊🌿

Rated 5 out of 5 stars

Very professional company

Very professional company . Paul was a pleasure doing business with him . He understood exactly what I was looking regarding garden furniture .
Will definitely recommend.
Thznks
Bill hakim

7 January 2025
Unprompted review
Rated 5 out of 5 stars

The store has a great selection of…

The store has a great selection of quality products which were delivered to our property within a few days. One cushion was missed but a replacement was quickly arranged and delivered with no fuss.
We’re very much enjoying our garden from the comfort of our new garden furniture.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

top grade customer service

excellent care of product with substantial packaging, prompt delivery, and nice furniture. Sales site easy to navigate and very pleased with my purchase. had a small concern which was sorted very quickly and satisfactorily well happy!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and excellent customer service

I had been researching several companies looking for rattan garden furniture and kept coming back to Rattan Garden Furniture Ltd. I'm glad I went with them as the quality of the furniture is 5* and looks amazing. I'm even more pleased with their customer service, the glass on the table had a damaged corner and a replacement was sent immediately. I had a follow up call to see if we were happy with our purchase. Would definitely recommend this company and would absolutely use again. Many thanks

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Love our corner unit

Love our corner unit. Exactly what we wanted. Good price. It was delivered quickly and texts made sure delivery time was suitable. A very good experience with this company.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Good Quality furniture, excellent customer service.

Really pleased with the quality of our new Rattan Cube dining set. Far superior to others we have seen.
Delivery was on time and notified in advance. Delivery team were very careful.
Cannot accept an earlier comment about attitude of Paul Brightman MD. Reported a minor problem with one footstool. He responded immediately and supplied a replacement promptly and without question.
First class customer service.

7 June 2024
Unprompted review

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