Rategenius Reviews 

4,158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to assist with their needs and answer questions. Many people highlight the excellent customer service and clear, consistent communication, making the refinancing process feel remarkably smooth and easy from start to finish. This efficiency and support frequently lead to positive outcomes, such as securing lower interest rates and saving money. However, some customers also noted that initial loan offers or discussed terms sometimes changed, leading to final rates or conditions that differed from what was initially presented.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and extensive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the quick, efficient, and professional... See more

User experience

People report positive experiences with user experience, consistently describing the process as easy, smooth,... See more

Price

Clients share positive opinions on price, with many reviewers reporting lower APRs and monthly payments after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and hone... See more

Rated 5 out of 5 stars

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more

Rated 5 out of 5 stars

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and... See more

Rated 5 out of 5 stars

Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(4,158)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy refinance

Super simple and quick no hassle process. I barely had to do anything myself besides signing the papers, a very stress-free and easy refinance. Carene was great and very knowledgeable about the whole process. She kept me in the loop consistently and in a timely manner through everything.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Rate Genius

I highly recommend Rate Genius, this company was a great help to me refinancing my Truck, lowering my payments and a lower APR. I had the pleasure of having Nick as my agent who was there for me every step of the way, explaining and aiding me through the whole process. Nick made himself available to me at all hours and kept me informed through the process in which I have never done before. I want to say thank you to the Rate Genius team and I highly recommend their services!!!

Niko Callahan

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Worked with Loren

Worked with Loren, who was super pleasant and patient throughout the process. Was able to save over $100 on my monthly car payment.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Laura Rodriguez

I had the pleasure of working with Laura Y. Rodriguez, a
customer success rep, and from the moment I started speaking about my issue I was taken seriously, and I felt like Laura was genuinely concerned about helping me. I followed up with Laura and yet again her customer service was put on full display as she not only got in touch with the team responsible for the issue, but she emailed me on a Saturday, and I believe she was off that day to follow up with me. I really appreciate the time and extra effort that Laura took with me. I told her she was one of the "good ones", I hope her supervisor realizes what an asset Laura is to their team. Thank you for your hard week and dedication to the job.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Brandon did a great job…

Brandon did a great job of find a great lending company and guiding us through the approval process. He saved us time and energy by anticipating what materials were needed so we were always ahead of the game. I recommend Brandon and will use him again in the future.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Justin was great

Had a great experience with Justin, he was very helpful and informative. This was such an easy process I couldn’t recommend RateGenius enough!

18 March 2026
Unprompted review

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