Brilliant service provided by Rapid. Very good PCO car rental company, reliable, transparent and good quality cars to choose from. The staff are very helpful and understanding.
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Excellent customer service***** Almost one year I’m with Rapid pco car hire. Beginning of COVID-19 privet hire Uber business was down hard to find Uber rider Since March Rapid help to reduce rent 50... See more
Company replied
Excellent company . Rapid has been very helpful and have helped me out in many situations more then you would find with any other rental company they go above and beyond. Always very prompt at resolvi... See more
Company replied
Five stars definitely deserved. First class customer service, very helpful, got sorted out quicker than I first thought it would take. Answered all my questions along the way gave me assurance and hel... See more
Company replied
Company details
Written by the company
Inclusive PCO vehicle rental car company.
Contact info
Unit F1, Imperial Business Estate, West Mill, DA11 0DL, Gravesend, United Kingdom
- 01732 747 192
- Will.Cook@Rapidvm.co.uk
- rapidvm.co.uk
4.6
Excellent
162 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Ade and Allen were both very helpful
Ade and Allen were both very helpful in helping me get back on the road with no delay. The car was presented beautifully and cleaned to perfection. No detail was missed and no issue not resolved with a polite and friendly manner.
5 September 2024
Unprompted review
Reply from Rapid PCO
Good afternoon,
Thank you so much for your kind words and 5-star rating!
We are glad to have you with us.
Kind regards,
The Rapid PCO Team
Bad experience and rude customer service
I had a very bad experience with rapid pco I went to rent a car I have received a very dirty car and their response was to go to clean it by my self also when I returned the car I have cleaned it but they said it wasn’t clean so they didn’t wanted to take it back . Also is being 3 weeks from when I give the car back and still waiting for my deposit . Customers service ladies are speaking very rude and they are hanging up the phone on your face . Very bad experience I won’t rent again from them .
7 June 2024
Unprompted review
Reply from Rapid PCO
Good afternoon Rita-Sara,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and customer ID as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Rapid PCO team
They send invoices with PCN without the…
They send invoices with PCN without the real date. I received two invoices with the same date and paid twice. They charged me twice before I returned the car, and it has been three weeks waiting for my deposit to be returned, and I still haven't received it. A very bad experience with Rapid
2 July 2024
Unprompted review
Reply from Rapid PCO
Good afternoon John,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and customer ID as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Rapid PCO team
Ade is the person from whose I received…
Ade is the person from I received the vehicle.Excellent service and friendly and helpful person
15 July 2024
Unprompted review
Reply from Rapid PCO
Good afternoon Imitiaz,
Thank you for the 5 star review and your kind words!
Warm regards,
The Rapid PCO Team
I came up to hire a car
I came up to hire a car. Car was ready before my arrival. cleaned and polished. The representative. Mr Ade gave me excellent and exceptional sevice. I will recomend 100%. Thanks.
Arif.
11 July 2024
Unprompted review
Reply from Rapid PCO
Good afternoon Muhammad,
Thank you for the fantastic feedback, it is much appreciated!
Kind regards,
The Rapid PCO Team
Used to be good now they are the worst
Used to be good now they are the worst, ripped me off £250 deposit and failed to provide documentary evidence as to why they are taking my deposit said I had a lot of tickets which I don't believe I asked them multiple times to provide me en email of the reason they kept my deposit which they did NOT do,having been a loyal customer and looking after the vehicle and now they also don't deliver the vehicle to customer which is a huge impact on the business.
Very unprofessional and rude now woman called dawn said "well if your not happy..." Basically saying get lost.
I asked for a timescale of when they could deliver the vehicle to me as I was not able to collect they then gave me price of £100 a few days later it was up to £150 to deliver a vehicle less than 30 miles away.
After that they said we don't deliver vehicles anymore.
19 June 2023
Unprompted review
Reply from Rapid PCO
Good afternoon Mo,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and customer number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
Rapid PCO
Reply from Rapid PCO
Good afternoon Omar,
Thank you so much for your feedback, we really appreciate it!
Kind regards,
Rapid PCO
Remy was really good helped up a lot…
Remy was really good helped up a lot thanks
7 June 2024
Unprompted review
Reply from Rapid PCO
Good afternoon,
We appreciate your kind words. Given the nature of your review, would you possibly consider rescoring your star rating?
Kind Regards,
Rapid PCO
Reply from Rapid PCO
Good afternoon Florin,
Thank you for your lovely feedback and review!
Kind regards,
Rapid PCO
Really good staff listening to you &…
Really good staff listening to you & helping with your documents,Big thanks to Allen 10* .
31 May 2024
Unprompted review
Reply from Rapid PCO
Good afternoon Olu,
That's great news!
Thank you for your great feedback and 5-star rating.
Kind regards,
Rapid PCO
I am very 100% pleased with the service…
I am very 100% pleased with the service Rapid has provided, Big thanks to Ade, His customer services is commendable 🙏🏾
24 May 2024
Unprompted review
Ade and Alan professional services
Ade and Alan professional services, Thanks guys!!
16 May 2024
Unprompted review
Brilliant service from Ade
Brilliant service from Ade. Very helpful and compassionate. An asset to the company
1 May 2024
Unprompted review
It was straight forward transaction
It was straight forward transaction. No hindrance and they were very professional.
24 April 2024
Unprompted review
Mate alan and ade thank you for your…
Mate alan and ade thank you for your brilliant customer service from the moment I walked into rapid vehicle management you have taken care of all my needs the vehicle I am picking up is a hyundai Ioniq 70 plate and you have cared for my need for this vehicle in a top spec way I am really grateful and appreciate your customer service thank you gents and not to forget the brilliant service I received from dione the sales representative thank you rapid vehicle management
23 April 2024
Unprompted review
Very helpful and informative
Very helpful and informative. Ade took time to go through everything with me and made sure I left a happy customer.
8 April 2024
Unprompted review
Ade was very helpful
Ade was very helpful, he explained all the functions of the vehicle and also uploaded my documents on uber and bolt. Thanks Ade excellent service 😀
5 April 2024
Unprompted review
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