rapidvanlines.com Reviews 12

Damaged and missing items from our move from California to North Carolina. This company offered us $66 for $10,000 worth of damage and missing items. Never use this company is what I suggest.

Rapid Van Lines. At the originating point, they insisted on doing the packaging of my son's bed and motorcycle electronic riding toy. Those were the only things broken as none of anything I wrapped was broken. The part of the bed broken makes the whole bed unstable and unusable. Of course, they fell back on the low insurance (they had no recommendations for other insurers) despite their own gross negligence. They had lousy customer service when dealing with the claim. I am a single Mom and my son is sleeping in an unstable bed until I have the $ to buy a new one. The bed was less than one year old and cost over $600 and the motorcycle around $230. Had I packed the items, they would not be broken. Don't bother with this company despite the upfront smooth talking. I won't even go into the underestimate of cost and that they had only one person at the receiving end to unload me, who was not even given a ramp. Extremely disappointing.

Do NOT use this horrific company. The salesman, Scott, is gonna sell you a cheap pack of lies. The movers are going to get you 80% packed and loaded then tell you it's going to be an additional 4k. If we were misquoted over the phone, they should have been able to look around the house and say it was going to be more before starting. We then moved from the West Coast to the East Coast, contacted them (6/25) with a move in date, WEEKS ahead of date (move in 8/1) and that's where you get to deal with the older lady in the office. I'm pretty sure she gets paid every time she says she will call you back because she will do everything she can to not give you any answers. She answers the phone in the most nasty "hello", not even identifying if you're calling a business or if you've accidentally called a resident. She will not give a straight forward answer, once you do get any info out of in her, it's all lies. We called on Thursday 8/19 to find out where our stuff was, she said it would be there Friday 8/20. We call the next day it's barely left California, we now live on the East Coast. Our stuff is now supposedly being delivered the following Tuesday. Late in the afternoon that Tuesday we have had zero contact. No call, no truck. So we call Jim, the delivery coordinator, he says now it's going to be Thursday 8/26. Thursday at 11am we can't get ahold of him to find out where our stuff is. Our stuff finally showed up Thursday afternoon with an unacceptable amount of furniture broken (7 pieces and 3 pieces missing). They said they're only paying us ¢0.60 a pound so basically we won't be able to replace anything and other than acknowledging our claim we still haven't had any progress getting paid (it's September 24th, claim was filed August 30th).
I was 8 months pregnant sleeping on the floor because this company cannot get their act together. We have twin 4-year-olds who are also sleeping on the floor, with no furniture in our house. Everything was set up for delivery in the middle of June, it took until the end of August to get our stuff. Oh but you better believe they wanted ALL their money a week before our stuff was supposed to be delivered. But Jim waived the wire fee since we were being so cooperative! How nice of him.

They keep trying to get my review removed since it was my husband that signed the contract, not me. Just more proof their social media sites are full of fake reviews.

They are crooks and if I was you I would stay away or it will be the worst time of your life! I had to go back to California to get my things and they are not offer my money back. Plainly they broke contract with not delivering after 3 months and making me get my stuff! If you did get scammed by this scum you can do what I’m doing. They rip people off that they think can’t do much! But there is a lot you can do! You can file with St Joseph county small claims court in south bend Indiana thru the mail! Don’t let them take your stuff!

Do not use them, they are scam artist who will lie up until the day before you plan on moving just so they can say you broke the contract and keep your deposit. Bbb has so many complaints and they've only been in business since 2020.... don't let them scam you

Very disappointing. Booked them for our move and they failed to show up on the dates they were supposed to. I canceled the service because I had to be out of our house. I lost my $1800 deposit as a result. I asked for it to be refunded, which they said it would not be.

Do not use this mover/carrier. They misquoted our cost and then doubled the amount for storage! Two items were damaged upon delivery and we sent a list of missing items but they are non-responsive once paid?
Not recommended and not a professional company.
Seniors - do not use!!!

BEWARE! I don't generally write reviews but with the actions of this company I want to make sure other people are not duped. We had a move from California to Colorado and not only was our items 17 days late, they would not even allow us to inspect the load before signing for delivery. My worry was how do I know that all our stuff is in the truck. I was forced to sign and pay the final balance before they opened the door. My fear was soon validated as 15% of our items were missing (including a sofa and massage chair - how do you lose that????) and about 15% of everything else was either scratched or broken. In the coming weeks there was no action by the company and they completely ghosted me. I would HIGHLY plead you to go with someone else, and not give this company a penny of your business.

buyer beware!! do not use this company. go to the federal transportation board website for invaluable tips on what to look for in a fraudulent company, and this company meets nearly all criteria. deep dive into customer reviews and you will see a pattern, this company uses a 'bait and switch' tactic by luring the customer in with a low rate and then doubling it when they arriving at your house on moving day, and you've already paid a deposit. all funds they ask for are via a payment method that is non-disputable or refundable such as money orders, zelle app, cash. take inventory of all your items, do not rely on their handwritten paperwork. all paperwork including estimates disappear online once you send in your payment. anything you are asked to fill out or sign, screenshot all documents before you submit or close, because you won't be able to access it again easily. they do this so you can't reference it when they price gouge you and deliver your items too late or perhaps not at all. they request a final payment prior to unload which is their legal right but what is not is they also require you to sign you've recieved your goods prior to unload, in order to unload. this is called "holding your items hostage" which is illegal. in my case my items were unloaded but a ton of things were missing and it has been over 30 days with no contact, no resolution. they have 100% of my money and I do bot have all my things, which is a violation of federal law.

Worst customer service I’ve ever experienced. Jim Hung up on me twice for asking basic questions. Movers never showed up and I had to call multiple times to figure out if they were even coming on the day we were scheduled to move out of state. They could not care less about about the people who’s money they take. Absolutely would not recommend, got a refund and used a more reputable mover.

Oh also edit a month later, we moved and all is well. But I find out these scammers not only didn’t refund me but they charged my card again. So I reported them to the BBB and disputed the charges. STAY AWAY

This company is a scam. DO NOT USE!! They will quote you one price and then charge you $1000 more at pick up ! ANY 5 STAR REVIEWS HOU HAVE READ ABOUT THIS COMPANY ARE FAKE!!!

Rapid Van Lines helped my sister move from Mammoth Lakes California to Laurens County Georgia.Due to the time constraints due to our mother being sick they were able to pick Jackie up with very little notice and delivered the furniture 5 days earlier than expected estimated time for arrival.Thank you to Tamer the foreman and his crew for helping us with a stress free move and the owner of Rapid Van Lines for a job well done.