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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their competence and helpfulness, noting that the technical team is knowledgeable and responsive. Many people highlight the excellent customer service, appreciating the quick response times and efficient resolution of issues. Reviewers consistently describe the service as reliable, fast, and easy to use, often mentioning its great value. However, some customers were dissatisfied with the service, reporting issues with functionality and slow support responses after initial setup. A few people felt the pricing was too high, especially when the service was not working as expected, and mentioned difficulties with upgrading or changing plans.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the technical support and mail... See more

Response time

Customers generally report positive experiences with response times. Many praise the support team for being... See more

Price

People report ambiguous experiences with price. Many customers find the prices to be good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast and competent support. The tech guys really know what they are doing. Upgrade ticket raised on a Sunday, got responses on the Sunday, and then fully completed Monday morning. Great service,... See more

Company replied

Rated 5 out of 5 stars

Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost... See more

Company replied

Rated 5 out of 5 stars

I've been using the service for several months. Everything was great. Today, I encountered some difficulties. I contacted support, and they helped me very quickly. They practically didn't require any... See more

Company replied

Rated 5 out of 5 stars

Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... See more

Company replied


Company details

  1. Web Hosting Company

Written by the company

RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need


Contact info

4.2

Great

TrustScore 4 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid Customer Support

Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost being unable to access my account. Highly recommend.

4 December 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your kind words! We’re glad our team could help you resolve the issue securely and privately. It’s great to hear the extra time added made a difference—we really appreciate your recommendation!

Rated 5 out of 5 stars

Great support

Great support. Very efficient and helpful. Was able to quickly diagnose the problem and fix it. 10/10.

5 November 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your feedback! We’re glad our team could quickly diagnose and resolve the issue. We appreciate the 10/10!

Rated 5 out of 5 stars

best seedbox with many capabilities.

Been using for a past month and the service is just awsome. Grate customer care 24/7. The team is super responsive. dont have any negatives about this service. only the best

11 October 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your feedback! We’re glad to hear you’re enjoying the service and our 24/7 support. It’s great to know the team has been responsive—we really appreciate your kind words!

Rated 4 out of 5 stars

Just go for this provider, easy and fast.

Customer support has always been amazing. Pricing is decent, only drawback is upgrading or changing plans, then you need to either move the data yourself, or nuke the data you have and start over. Not a big deal in the whole scheme of things. Customer support also helped me here.

9 October 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our support and overall service. We also appreciate your note about plan changes—it’s helpful insight, and we’re happy our team could assist you through it. Thanks for the recommendation!

Rated 5 out of 5 stars

Grerat experience

Fabulous tech help and in fact I learned a lot. Got the issue all sorted - so happy

15 September 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you!

Rated 4 out of 5 stars

Plug and Play - High Cost Per TB

Really user friendly but for a cost. If you want plug and play, it's a great choice. If you can figure out how to setup a debian or ubuntu on ur own, or with chatGPT, find another seedbox. I will say they have great customer service, I had an issue where my IO was worse than normal (IO isn't great to begin with) they jumped in and handled the issue and offered a credit for the trouble. The 10gbps speed is unfounded on my end, I have yet to hit over 100 MiBs on very well seeded torrents. To summarize. Great for plug and play but only 5.5tb of space and "meh" IO. Another spot I found was not plug and play but im getting RAID 6 w. 40tb of data (22tb usable space).

10 September 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your honest review!

Rated 2 out of 5 stars

Not the company it was a year ago

Not the company it was a year ago, Support now takes 24 hours, customer service dismissive of their own issues, even after demonstrating server sided issues. Been with them just over 2 years, 1st year was great, only a couple of hiccups dealt with promptly, this year both issues took along time to get any response. Cheaper seedboxes out there that offer a better levels of support.

27 August 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

We’re really sorry to hear that your experience hasn’t matched what you had during your first year with us.

We understand how frustrating it is to face slower response times and feel that your concerns weren’t fully acknowledged, especially after clearly demonstrating an issue. That’s not the level of support we aim to provide.

We truly value long-term customers like you, and your feedback highlights areas where we need to improve. We’d like the chance to review your recent cases and understand what caused the delays and communication gaps.

If you’re open to it, please share your ticket details so we can take a closer look and work toward restoring the level of service you previously experienced.

Rated 5 out of 5 stars

Excellent quick response to a single…

Excellent quick response to a single problem i had in 5 years and it was dealt with right away

25 August 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your feedback! We’re glad we could resolve your issue quickly, and we appreciate your loyalty over the past 5 years. 🙌

—The RapidSeedbox Team

Rated 5 out of 5 stars

Fast and easy in use

Fast and easy in use. Great support as well!

22 August 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your feedback! We’re glad you find the service fast and easy to use, and that our support could help. 🚀

—The RapidSeedbox Team

Rated 5 out of 5 stars

Very satisfied

I was having trouble logging in with Filezilla. Thanks to Sergey, who found the problem with my password.
He spotted the typo, thanks again. You're super responsive. I'm writing with Google Translate because I'm French and don't speak your language. Sorry for any translation errors.

16 August 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your kind words! We’re happy we could quickly spot the issue and get you back on track.

—The RapidSeedbox Team

Rated 1 out of 5 stars

6 weeks and starting to have issues that support deny any infomartion of.

Had the furious service no less than 6 weeks, 2nd bill paid and now i'm starting to have issues with the plex install.

Pre-buffer issues mainly, looking at the debugging, it seems there is huge packet loss within 1 minute of starting a video stream.

I use this as my main offsite streaming server for interactive displays. Multiple video streams have started, then after 60-90 seconds fails and will not re-load.

Support seem as baffled as me.

Now canceled my service. Moving to ultraseed.co based in manchester UK.

P.S, i've tried RSB three times now, just can't swallow a $79 bill for a non-functioning server!!

7 April 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

We’re very sorry to hear about your recent experience and the frustration you faced with your Plex setup. Pre-buffering and packet loss issues can be incredibly disruptive, especially when you rely on the server for streaming to multiple displays.

While we always aim to provide smooth performance and responsive support, it’s clear we fell short in your case, and for that we sincerely apologize. We understand your decision, though we would have loved another chance to investigate further and make things right for you.

We appreciate you giving RapidSeedbox multiple tries, and we’ll be using your feedback to improve our service and troubleshooting process moving forward.

Thank you for having been with us, and we wish you the best with your new provider.

—The RapidSeedbox Team

Rated 5 out of 5 stars

The seedbox are reliable and…

The seedbox are reliable and affordable, been using it for half an year, the customer service replies very quickly, processed my request within mere minutes

7 August 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your kind words! We’re glad you find our seedbox reliable and our support fast—your feedback means a lot to us. 🚀

—The RapidSeedbox Team

Rated 5 out of 5 stars

Quick service with expected results

Quick service with expected results.

Always a fast and pleasant time when dealing with support.

19 July 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your kind words! We’re glad our support could provide a fast and pleasant experience for you. 🚀

—The RapidSeedbox Team

Rated 5 out of 5 stars

This service is a great choice.

I have been using this service for close to 5 years now and I have been very happy with the support and responsiveness of the staff. When problems occasionally arise, they are quick and get me back to functioning in a minimal amount of time.
highly recommended.

16 July 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your long-term trust and kind words! We’re thrilled to hear our support has kept you up and running smoothly over the years. Your recommendation means a lot to us. 🙌

—The RapidSeedbox Team

Rated 5 out of 5 stars

I used this service with great…

I used this service with great pleasure.

due to personal reasons I wanted to cancel but I ended up changing my mind and my support guy sergey got back to me within a day and got me back into my subscriptio, even giving me a 15% discount. Great service.

22 June 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

We’re glad you decided to stay with us! It’s great to hear our team could quickly help and make your subscription experience even better. Thank you for your kind words! 🙌

—The RapidSeedbox Team

Rated 5 out of 5 stars

Great Experience! Would Recommend.

I have been with Rapid Seedbox for about 2 and a half years and my experience has been stellar. Good support who have helped with every issue I've had and I've also been able to move between tiers when I've had to without too much of a hassle. And the service is also great by itself. To me, it is worth the price.

15 June 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your continued trust and kind words! We’re thrilled to hear that our support and service have made your experience smooth and valuable over the past 2.5 years. Your recommendation means a lot to us! 🙌

—The RapidSeedbox Team

Rated 5 out of 5 stars

Exceptional Experience with RapidSeedbox: Reliable Support and User-Friendly Interface

RapidSeedbox stands out for its exceptional customer support. The mail support team is consistently responsive, effective in resolving problems, and always provides assistance with a friendly and helpful attitude. Beyond the support, the user interface is a significant highlight. Its clean design and the convenient one-click installation feature for numerous applications streamline the entire experience. Finally, the speed and reliability have been flawless; I have consistently experienced excellent performance without any interruptions. RapidSeedbox truly offers a well-rounded and impressive seedbox service.

2 June 2024
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you for your detailed and thoughtful feedback! We’re thrilled to hear that our support, user interface, and overall performance have made your experience smooth and enjoyable. Your kind words motivate us to keep providing reliable and user-friendly service. 🙌

—The RapidSeedbox Team

Rated 5 out of 5 stars

Awesome price for services soon…

Awesome price for services soon critical.

7 May 2025
Unprompted review
RapidSeedbox logo

Reply from RapidSeedbox

Thank you! We’re glad you find our services valuable and reasonably priced. 🙌

—The RapidSeedbox Team

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