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Rapid Scooter Master Reviews 

457
•
TrustScore 5 out of 5

4.8

Motor Scooter Dealer
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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and deep knowledge, often going above and beyond to assist. The excellent customer service is frequently highlighted, with queries handled promptly and explanations provided clearly and understandably. Many commend the quick and skilled repair services, often returning products like new, alongside very fast delivery. Reviewers appreciate the high quality of products, which are often described as exactly as expected and well-packaged. The overall experience is consistently rated as excellent, leading many to highly recommend the company for electric scooters and bikes.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, friendliness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the amazing and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more

Company details

  1. Motor Scooter Dealer
  2. Bicycle Repair Shop
  3. Bicycle Store
  4. Scooter Repair Shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.

Contact info

4.8

Excellent

TrustScore 5 out of 5

457 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(457)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nico fixing all my electric scooters

Nico fixing all my electric scooters
And my bike. Always doing good job and always been professional and advice how to look after my scooter etc.
Also very honest with the prices i never felt i been overcharged.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Despite me being located hundreds of miles away from their store I received my order quicker than expected. The email and telephone communication was sufficient, professional and timely. Ordered a bike thru cycle to work scheme and their admin team helped me along the way and answered all my queries. The product it self arrived by express courier packed firmly and secured. Now all I have to do is enjoy my bike and hope it will serve me dearly for months if not years ahead. Would recommend and buy again from here. Great variety and stock availability which I can not say about my local stores.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Rapid Scooter…

Great experience with Rapid Scooter Master. I took my scooter in for a repair and they quickly identified the issue and explained everything clearly before carrying out the work. The repair was done efficiently and my scooter is now running perfectly.

Very professional, honest with pricing, and excellent customer service throughout. I’d definitely use them again and highly recommend them for any scooter repairs.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Friendly Staff

Great service and really friendly staff. I went in with a faulty scooter, and they quickly found the issue and fixed it on the spot. They explained everything clearly and didn’t try to upsell anything. Honest, professional, and very helpful.highly recommend!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used this bike repair shop on…

I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highly recommend them.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

It's a small shop

It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Professional and friendly service!

11 April 2026
Unprompted review

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