Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely... See more
Company replied
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio... See more
Company replied
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... See more
Company replied
Company details
Written by the company
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Contact info
829 Forest Hill Ave SE, 49546, Grand Rapids, United States
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4.4
Excellent
309 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3rd purchase of Rapid Radios for our group
I just finished working with Rapid Radios' Tech Support regarding the naming of our newly purchased batch of radios. This is our third batch of radios as our group is continuing to grow. The communication in our group is instantaneous rather that waiting for someone to pick up a cell phone, if they have coverage at their current location. The Tech Support people are awesome!
23 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re so glad our support team could help get your new radios set up smoothly. It’s great to hear how well the instant communication is working for your growing group—especially when cell coverage isn’t guaranteed. We truly appreciate your continued trust in Rapid Radios!
— The Rapid Radios Team
Very Comforting!
Love these radios...I've been deep in the Atchafalaya Basin in Louisiana where there is absolutely no cell coverage and these worked. Very comforting!! I'm taking one to Belize now and leaving one at home with the kids. Highly recommend!!!
12 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for sharing this! We’re thrilled to hear the radios performed reliably even deep in the Atchafalaya Basin with no cell coverage—that peace of mind is exactly what we aim to provide. Knowing you’re trusting them for travel to Belize and staying connected with family back home means a lot to us. We truly appreciate the recommendation and wish you safe and enjoyable travels!
– The Rapid Radios Team
Love these radios
Love these radios, I’ve tested them by giving one to my 9 year old and sending him out to the woods nearby to fish and play, it came back dirty and wet. But it worked great and cleaned up nicely. Great product!
17 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great review! We love hearing how you put the radios to the test, and it’s awesome to know they held up and performed exactly as expected. We’re glad they cleaned up easily and continue to work great. Thanks for sharing your experience and for choosing Rapid Radios!
– The Rapid Radios Team
A1 top quality company !
This company has amazing top quality products and they stand by everything that they say for their warranties. Highly recommended to use for everybody.
15 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the kind words and recommendation! We’re thrilled to hear you’re happy with the quality of our products and our warranty support. We truly appreciate your trust and support—it means a lot to our team!
– The Rapid Radios Team
Customer support
I want to thank Rapid Radios customer support team for helping with a couple of minor issues I had. They reached out quickly and responded promptly to resolve the problem
Thank you very much
11 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to provide details. The annual service fee is prominently displayed in multiple areas on our website, including the product page under “What’s Included,” the FAQ page, the Terms of Service page, our emails, and on various landing pages. We understand it can still be surprising if overlooked, and we apologize if this wasn’t clear initially.
Regarding battery life, the issue could be related to faulty batteries. We’re more than happy to send replacements to see if that resolves the problem you’re experiencing.
A representative will be reaching out to you directly soon to discuss these issues, review previous correspondence, and assist with a resolution, with the hope of turning your 1-star experience into a 5-star one. Again, we sincerely apologize for the issues and hope to make things right.
– The Rapid Radios Team
One radio not transmitting
I had an issue with the radios. I texted support, and Joshua was very helpful. The issue was cleared up. The radios were talking to each other and transmitting. Great support!
2 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for your review! We’re glad Joshua was able to help resolve the issue and get your radios communicating properly. It’s great to hear you had a positive experience with our support team!
– The Rapid Radios Team
Work right out of the box!
Very helpful and quick responses from support. They work great! We live in the UP of MI. Gives my 83 yo Mom peace of mind. Her power and phone go out a lot and poor cell service. With Rapid Radios she can be in contact with us 24/7. Love they are made in MI!
12 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the wonderful review! We’re so glad to hear our radios are providing peace of mind for your mom and keeping her connected, even in areas with power and cell outages. It’s great to know our support team was able to help quickly.
– The Rapid Radios Team
Rapid Radio questions/answers
Patsy M. was very helpful in answering all my questions, rapid reply's as well. Thanks Patsy!
11 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your feedback! We're glad to hear Patsy was able to answer all your questions and respond quickly. We appreciate you taking the time to share your experience!
— The Rapid Radios Team
Customer care representative Joey Fritz…
Customer care representative Joey Fritz is amazing , answered questions and added a group so I could expand the use of my rapid radios !!!
11 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the awesome review! We’re happy to hear that Joey was able to answer your questions and get your new group set up so you can expand your Rapid Radios use. We appreciate you being a part of the Rapid Radios family and are always here if you need anything!
— The Rapid Radios Team
Customer support
We recently purchased 6 radios for our business communication needs. Natalie in Customer Service was very responsive and helpful in getting me acclimated to the customer portal and how to use it.
11 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great review! We’re thrilled to hear that your new radios are meeting your business communication needs and that Natalie was able to help you get comfortable with the customer portal. We appreciate you choosing Rapid Radios and we're always here if you need anything!
— The Rapid Radios Team
Great Customer Service
Everyone I have spoken with has always been incredibly helpful. I have called several times now with questions or a technical issue and each time I have been helped quickly and with kindness.
8 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the wonderful review! We’re so glad to hear that every interaction with our team has been helpful and kind. Our goal is always to provide quick, supportive assistance, and it means a lot to know that’s been your experience. We appreciate you choosing Rapid Radios and are always here whenever you need us!
— The Rapid Radios Team
The Rapid Radios radio has been a great addition to my communications plan
The Rapid Radios radio has been a great addition to our community response teams. Working with support is always an easy and fast process, even when you request something that's not standard. I would highly recommend this product to you for family, work, and backup communications in public safety.
1 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for the thoughtful review! We’re thrilled to hear that Rapid Radios has been valuable for your community response teams and that our support team has been able to help quickly—even with special requests. We truly appreciate the recommendation for family, work, and public safety use. Thank you for trusting us with your communication needs!
— The Rapid Radios Team
My experience was great your technical…
My experience was great your technical support was a 10 I own six of your radios and the experience has been great thank you keep up the good work
8 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great review! We’re happy to hear your experience has been excellent and that our technical support team was able to help—10/10 means a lot to us! We appreciate you owning six of our radios and your continued trust in Rapid Radios. Thanks again, and we’ll keep working hard for you!
— The Rapid Radios Team
A great experience
My experience with Rapid Radios has been nothing but a complete pleasure. It was so easy to order my radios. And the customer service is extraordinary
4 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for the kind words! We’re glad to hear your ordering experience was smooth and that our customer service team has taken great care of you. We truly appreciate you choosing Rapid Radios and we’re always here if you need anything in the future!
— The Rapid Radios Team
GREAT PRODUCT
The product came quick even with it being a black Friday purchase! Absolutely love these radios, sent them out with my workers to try them and they can't believe how well they work! I also had our group name and radios identified through an online application and it was answered and completed the same day... GREAT SERVICE!!
5 December 2025
Unprompted review
Reply from Rapid Radios
Thanks so much for the awesome feedback! We’re happy to hear your order arrived quickly, even during the busy Black Friday rush—and it’s great that your team is already loving the radios!
We’re also glad the group setup went smoothly and that our team was able to get everything configured for you right away. Fast service and easy activation are exactly what we aim for.
We truly appreciate you choosing Rapid Radios, and we’re always here if you need anything!
— The Rapid Radios Team
The customer service is outstanding!
My experiance wirh Rapid radios from the time i ordered, to the day i unboxed my 6 pack, ive been very pleased. Not only do the radios work great, they also gave me a rapid radio radio bag. I really like it. The customer service is outstanding. I have already ordered another bag, the headsets, and 2 doc chargers. Im enjoying myself! Thank all you guys at Rapid Radios!
1 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for sharing your experience with us! We’re thrilled to hear that everything—from ordering to unboxing your 6-pack—has been such a great experience. We’re glad you’re enjoying the radios and the radio bag, and it’s awesome to hear you’ve already added more accessories to your setup!
Our team truly appreciates your kind words about our customer service. It means a lot to us to know you’re having fun with your gear and getting great use out of it.
Thanks again for your support — we’re grateful to have you as part of the Rapid Radios family!
— The Rapid Radios Team
Everytime I have spoken with the staff…
Everytime I have spoken with the staff at Rapid Radio's they have answered
all my questions in a timely manner.
The staff is very supportive and kind.
I haven't used my radios a lot in 2025
so they got me back on track in ten minutes. I asked for an instruction package and they sent it to me in the
mail.
I believe they are customer friendly
and very focused on their customer
Service. Great company.
2 December 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team has been able to support you quickly and kindly whenever you’ve reached out. It’s great to know we could get your radios back on track in just a few minutes and get those instructions mailed out to you right away.
Providing reliable, friendly customer service is something we take seriously, and your feedback means a lot to our team.
Thank you again for your kind words — we truly appreciate it!
— The Rapid Radios Team
Patsy with Customer Care was fantastic
Patsy with Customer Care was fantastic. She quickly responded to my several questions with efficiency, curtesy and was most informative. great company!
2 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for your kind words! We’re so glad Patsy was able to assist you quickly and thoroughly, providing the answers you needed. She’ll be thrilled to hear your feedback. We truly appreciate your support and are happy to have you as part of the Rapid Radios family!
— The Rapid Radios Team
Ties that bind
I set up a group with myself, my wife and my sister-in-law in another state. Our phone system goes down at the most in opportune times. Our radio provides the back up we need to insure communication now and for the unpredictable future. Members of an America government group are seeing this now as a secure back up to our existing LTE network and will join my group but as a separate group tying me to them but not them to my existing members.
2 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! It’s great to hear how you’ve set up your group and how the radios are giving you and your family reliable communication—especially when your phone system goes down. We’re also glad to hear that others are recognizing the value of having a secure backup to their LTE network. It’s impressive how you’ve customized your groups to stay connected while keeping everything organized.
— The Rapid Radios Team
Great customer service
Great customer service! Can’t wait to use my new radios!
28 November 2025
Unprompted review
Reply from Rapid Radios
Thank you for the great review! We’re glad you had a positive experience with our customer service, and we’re excited for you to try out your new radios. We hope you enjoy them!
— The Rapid Radios Team
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