Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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Reply from Rapid Racking
Good Morning,
We're happy to hear that our driver was helpful and that your kit arrived early! Thank you so much for your positive feedback; we appreciate it!
Kind Regards
Rebekah
would have been 5 stars however the…
would have been 5 stars however the load notice was missing
17 August 2025
Reply from Rapid Racking
Good Morning,
We appreciate your feedback and are sorry the load notice was missing. We will review our processes to prevent this in the future.
Kind Regards
Rebekah
Having placed online order and then…
Having placed online order and then having to change height it still came next working day.
Thank you
Andy
16 August 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that your order arrived so quickly, even after you needed to make a change to the height. Thank you for your positive feedback!
Kind Regards
Rebekah
Good quality
Good quality, strong, neat and tidy, matches previous racking bought. Still looking good after many years, would definitely buy again.
17 August 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that our racking meets your expectations for quality and strength! It's great to know it matches your existing setup and maintains its appearance over time. Thank you for your continued support.
Kind Regards
Rebekah
Brilliant as ever
16 August 2025
Reply from Rapid Racking
Good Afternoon,
Thankyou for taking your time to leave us a review.
We are glad to hear we met you expectations.
Kind Regards
Rebekah
Placed what is probably a small order…
Placed what is probably a small order for 6 racks in all. Arrived very quickly and well packed. Upon opening realised that the packages had been labeled incorrectly. Got in touch which was easy and the the issue was resolved very quickly and satisfactorily.
Highly recommend using these lovely guys. will be back again.
14 August 2025
Unprompted review
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that your order arrived quickly and was well-packed. We appreciate you letting us know about the labeling mix-up and are glad we could resolve it quickly for you. Thank you for the positive feedback and we look forward to your next order!
Kind Regards
Rebekah
Quick Delivery
Goods turned up very quickly, great email communication. Very easy to order
6 August 2025
Reply from Rapid Racking
Dear Garry
Thank you for your positive feedback and for the 5 star rating!!
Hope we can help you again soon
Best wishes
Ron
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that our product is easy to assemble and provides strength and durability. Thank you for your positive feedback!
Kind Regards
Rebekah
Fabulous product bought for clients
Fabulous product bought for clients, ourselves at industrial unit and at home
12 August 2025
Reply from Rapid Racking
Dear James
Thank you for sharing your positive experience with us!
Hope we can help you again soon
Best Wishes
Nathan
everything arrived on time One box had…
everything arrived on time One box had a missing component a whole replacement arrived the next day
4 August 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that everything arrived on time! We appreciate your positive feedback and are glad we could quickly resolve the missing component issue with a replacement.
Kind Regards
Rebekah
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you received excellent service and a very quick delivery! Thank you for your positive feedback; we appreciate it.
Kind Regards
Rebekah
Excellent service extremely happy I…
Excellent service extremely happy I ordered the wrong side panel for my racking and I contacted them and the guy Nathan Turk help me by sending the right one and I offered to pay and he said it didn’t matter and sent me the right one and it came quickly I’d definitely recommend this company and the service and the cost was reasonable too thanks B&g taylormade from Mansfield Notts
6 August 2025
Unprompted review
Reply from Rapid Racking
Good Morning,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received with your order. It's great to know our service met your expectations, and we thank you for recommending us.
Kind Regards
Rebekah
Professional from beginning to end
29 July 2025
Reply from Rapid Racking
Good Afternoon,
We are happy to hear that you had a professional experience. Thank you for your positive feedback!
Kind regards
Rebekah
Good, sturdy, but better unpainted.
Good, sturdy, but won't used painted again. I've used RR racks before many times, but this was the first time I have used painted. Far more of a pain to assemble, had to open out the lugs on nearly all the horizontals.
5 August 2025
Reply from Rapid Racking
Good Afternoon,
We appreciate your feedback. We're glad the rack is sturdy. We're sorry the painted assembly was difficult and that you had to adjust the lugs. We'll review this issue.
Kind Regards
Rebekah
Excellent customer service from Nathan and the team.
Nathan and the team at Rapid Racking were excellent at translating my request into a quotation. They could answer every question and quickly responded to my changing requests.
Thank you
4 August 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that we successfully turned your request into a quotation. It's great to know that we could answer your questions and quickly respond to your requests. Thank you for your positive feedback!
Kind Regards
Rebekah
reasonable prices good customer services
28 July 2025
Reply from Rapid Racking
Good Morning,
We appreciate your feedback and are happy you found our prices reasonable and our service good.
Kind Regards
Rebekah
Very useful set of draws
Very useful set of draws. Well made. Good instructions for assembly. Great service. Thank you
4 August 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that you found the set of drawers useful and well-made! We appreciate your positive feedback regarding the assembly instructions and our service. Thank you.
Kind Regards
Rebekah
Let down by the delivery
The product is fine - we have ordered several times but the delivery is painful - cancellation at short notice and misleading e-mails about scheduling that required numerous calls and then when delivered dropped in a doorway and ran!
30 July 2025
Reply from Rapid Racking
Dear Simon
Following on from my recent communication, apologies again for the delivery issues. We'll investigate the scheduling problems and the delivery experience to improve our service.
Thank you for bringing this to our attention.
Kind regards
Nathan
Reply from Rapid Racking
Dear Russell
Thanks for taking the time to feed this back to us and for the 5 star rating!!!
Look forward to helping you again soon
Many Thank
Rob
Wonderful Product - Unending Kindness
As a charity, The National Foundation for Retired Service Animals, we were in desperate need of storage space for our merchandise and Rapid Racking were absolutely amazing and stepped up to help. Not only are we incredibly grateful to them and the kindness of the team for their support, but we are THRILLED with the racking. It was easy to put together, is as strong as an Ox, and has literally changed our lives. Delivery was exactly when it said it was going to be - and the presence of the shelving has been a game-changer. We could not recommend this company, and it's product more. A HUGE thank you.
29 July 2025
Reply from Rapid Racking
Dear Lady Bathurst
We are so pleased to hear the racking has been a game-changer for The National Foundation for Retired Service Animals!
We appreciate your kind words regarding the team's support, the product's quality and ease of assembly, and the timely delivery.
Thank you for the wonderful feedback.
Kind regards
Nathan
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