Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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Professional and friendly
Diligent, dedicated and helpful staff. Conscientious and tenacious approach to delivery and unloading. Good communication throughout. The driver was very patient, remaining friendly and professional throughout the complicated delivery process.
17 February 2026
Reply from Rapid Racking
Dear Rachel
We appreciate you sharing your experience. We're happy to hear that our staff's dedication and communication were helpful during the delivery. It's great to know the driver's patience and professionalism were valuable.
Thanks for the 5 star rating!!
Best Wishes
Nathan
Hasn't been delivered...
The item i ordered said delivery for the 10th February but it's the 17th now and still no update on delivery. Just says in delivery.....
As I dont have the item I can't give a review on that.
17 February 2026
Reply from Rapid Racking
Hi Faye,
Thank you for your feedback. I’m really sorry your experience with our service hasn’t met expectations.
We’re reviewing what happened with your order and will come back to you as soon as we have an update.
Kind Regards,
Chloe
Top Service from Rapid Racking
We needed some racking and received excellent advice from Rapid Racking who designed a cost effective solution.
Once ordered it was on site in 3 days.
9 February 2026
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave a review.
Glad to hear we were able to assist with your enquiry and the goods arrived within advised delivery window.
Kind regards,
Rob
Waiting on fo 3 days for the delivery…
Waiting on fo 3 days for the delivery and then missing essential parts!
15 February 2026
Reply from Rapid Racking
Hi Andrew,
Thank you for your feedback. I’m really sorry your experience with our service hasn’t met expectations.
We’re reviewing what happened and will come back to you as soon as we have an update.
Kind Regards
Chloe
Speedy Service
Excellent service from sears to delivery. Quick turn around time as well.
14 February 2026
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive feedback and for taking the time to share.
kind regards
Rebekah
Excellent product- delivery issue
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
4 February 2026
Reply from Rapid Racking
Dear John
We're happy you like the product and appreciate the fast delivery. We regret the delivery time issue and any inconvenience caused by the courier's error. We will address this to improve our service.
Thanks for your feedback.
Kind regards
Nathan
Reply from Rapid Racking
Dear Steve
Thank you for your positive feedback; we appreciate it.
Hope we can help you again soon
Kind regards
Nathan
Quick and efficient
The order was processed quickly and we received the goods within 2 days without having to pay for the privilege.
10 February 2026
Reply from Rapid Racking
Dear Ann
Thank you for your positive feedback; we appreciate it!
Great to know all arrived in good time
Best wishes
Nathan
Reply from Rapid Racking
Dear Tom
We're happy to hear that you had a great experience with our product and customer service.
Hope we can help you again
Best Wishes
Nathan
Still can't purchase online from Scotland!
Still can't purchase online if you're in Scotland! Wasted hours putting together a large order for a new warehouse. Website states only free delivery to England & Wales but even with it showing a delivery charge to our address I can't 'place order'.
I'm in a similar industry and deliver large consignments all over the UK every day. Most couriers charge the same amount for the whole of mainland UK.
Was trying to place the order out of hours so can't call for a quote but either way, we're not interested in jumping through hoops to shop with you.
6 February 2026
Unprompted review
Reply from Rapid Racking
Good Afternoon,
We appreciate your feedback and we understand your frustration with the delivery charges and the inability to complete your order online.
Our website algorithm isn't currently advanced enough to determine the dimensions of our products to allocate the correct delivery charge for orders outside of England and Wales.
To ensure the correct delivery charge is applied, our website pauses the order and asks our customers to contact us to allow us to get a precise delivery quote from our carrier.
We are looking at ways to advance our website to allow smooth transactions to Scotland for the future.
Kind Regards,
Becky
Ordered placed on the 29/1 and advised…
Ordered placed on the 29/1 and advised delivery would be made on Monday 2nd February, it didn’t arrive!
When followed up was told the delivery would be today-Wednesday 4th February and it didn’t arrive.
Latest update is delivery tomorrow-Thursday 5th February, a week after placing the order… not convinced, very poor delivery service!!
4 February 2026
Reply from Rapid Racking
Hi Joe,
We sincerely apologise for the issues faced with your delivery.
We have investigated the delivery failure in full and it shows there was issues with transmitting volumetric data from Rapid Racking to DX, this resulted in your goods not fitting on the vehicle.
This has been raised with the relevant teams at Rapid Racking and DX to avoid any future issues.
We understand the frustration this has caused, but we are pleased this has now all been resolved.
Kind Regards,
Becky
Reply from Rapid Racking
Good morning,
Thanks for taking the time to leave a review!
Glad to hear your happy with you're happy with your order.
Kind regards,
Ron
Order still not arrived
25 January 2026
Reply from Rapid Racking
Hi Martin,
We apologise for the delay in your goods reaching you.
We have investigated this fully with the team and unfortunately, a delay in Customs caused your goods to be held up as they come from our supplier in France.
This has been raised with our supplier to avoid this happening with further orders.
We are pleased your goods have now arrived.
Kind Regards,
Chloe
Thank you for your Great service once again
Great service, great quality, and perfect for my every needs.
This is my 4th time I have bought these racking shelving.
24 January 2026
Reply from Rapid Racking
Dear Steven
Thank you for your continued support and for purchasing our racking shelving multiple times.
Look forward to helping you again
Best Wishes
Nathan
The parcel was torn open with parts…
The parcel was torn open with parts exposed and some damage. The driver appeared less than concerned, unwilling to even discuss my concerns. The only reason i gave 2 stars is after checking, nothing was missing, which is only down to luck. Some metal parts bent, chipboard shelves also damaged. Further update, although the delivery company was poor, i must admit Rapid Racking went out of their way to resolve the above issue, replacing the shelving entirely with a door to door delivery, ensuring it arrived in perfect condition. Now happy, but suspect RR lost money on the deal. Thank you for resolving and ensuring i was happy however.
28 January 2026
Reply from Rapid Racking
Hi Mark,
We are very disappointed to hear the issues you faced with how your items arrived.
This item comes pre packaged from our supplier, so we are monitoring any further damages due to inadequate packaging and will raise this with our supplier as necessary.
We are pleased your replacement items arrived in good condition.
Kind Regards,
Becky
easy to order and delivery as advised
21 January 2026
Reply from Rapid Racking
Dear Fiona
We're happy to hear that ordering was easy and the delivery met your expectations. Thank you for your positive feedback!
Best Wishes
Nathan
dislike the jointing system as it takes…
dislike the jointing system as it takes up shelf location
25 January 2026
Reply from Rapid Racking
Dear Terry
Following on from my recent message, we appreciate your feedback.
We will feed this back to the Product team
Best Wishes
Nathan
Reply from Rapid Racking
Dear Lee
We're happy to hear that you had a great experience with our service and products. Thank you for your positive feedback; we appreciate it!
Kind regards
Nathan
Reply from Rapid Racking
Dear Neil
Thank you for your feedback!
Great to know all was as expected.
Hope we can help you again soon
Best Wishes
Nathan
Great Price, Great Service, Great Product!
We needed a stair lifter for our copiers. We seen a great one on the website. Ordered it PM and it arrived the next day! Great price, great service, great product. Delighted!
12 January 2026
Reply from Rapid Racking
Dear Angela
We're happy to hear that you had a great experience with our stair lifter! It's wonderful that the order arrived so quickly and that you are delighted with the price and service.
Thank you for your positive feedback!
Best wishes
Nat
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