rankingCoach Reviews 

980
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great platform for people like me that doesn't know anything about SEO work let's me know how my web page is performing on a regular basis then I can get it sorted with my hosts probably been saving... See more

Company replied

Rated 1 out of 5 stars

Most worst company I have ever came across. Their product is full of crap. Their product will not add any value to your website for SEO or google analytic. It doesn't fetch any data. Don't get tr... See more

Rated 5 out of 5 stars

I can’t recommend this SEO enough for any small business or self-employed who are running their own business shut invest rather I’m spending thousands and thousands of pounds which SEO agencies charge... See more

Company replied

Rated 5 out of 5 stars

I'm new to this and I had to spend more time than most trying to understand what to do but once I figured out the things I was being requested to perform, things began to come together quickly, Overal... See more

Company replied

Company details

  1. Software Company

Written by the company

rankingCoach is an internationally recognized, AI-powered platform that empowers small and medium-sized businesses (SMBs) to manage every aspect of their online marketing from a single, easy-to-use app. Harnessing the power of AI, rankingCoach automates all essential marketing tasks — from SEO, Google & Meta Ads, and social media management to online reputation, local listings, and brand & competitor monitoring. Designed for entrepreneurs and businesses without dedicated marketing teams, the platform makes professional digital marketing accessible to everyone. The AI acts as your personal marketing team — analyzing, optimizing, and reacting in real time — so you can focus entirely on running your business.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

980 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

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4.3

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(980)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

I cancelled my subscription because I…

Update: I’ve already handled the dispute with my bank. Oh and one more thing, stop trying to report to trust pilot that you don’t know who I am but yet you confirmed you did in your response.

Update: Emily y'all are not sorry about any inconvenience so please stop with the generic answers.

I canceled my subscription because I was not interested in using them after the trial and they still proceeded to run my PayPal account constantly taking $60 I have messaged them and disputed the transaction with my bank. Stop trying to force people to continue the services especially during this time.

11 April 2020
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Reply from rankingCoach

Hello Cherrelle,

Thank you for your feedback, we are always trying to improve our services and your opinions matters. After having checked your account it seems as though you were charged once. Please write in to our support and we can find a solution for you here. We do apologise for the delayed response, since it has been the easter weekend. We look forward to hearing from you, and want to apologise for any inconvenience.

Emily,
rankingCoach

Rated 5 out of 5 stars

RankingCoach is effective

RankingCoach is effective. I have seen my website progress.Better than other apps who are charging too much. The "no cancellation fee" policy they have is what I appreciate most . I highly recommend RankingCoach.

22 March 2020
Unprompted review
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Reply from rankingCoach

Hey Maria,

Thanks for giving us feedback! It is great to hear you are enjoying using the tool.

If you ever have any questions, please do not hesitate to contact us!

All the best!

Emily,
rankingCoach team

Rated 1 out of 5 stars

Signing up for Ranking Coach is easy

Signing up for Ranking Coach is easy. Getting out of the trial is hard. I honestly think this service could help my businesses. There were some good reviews. However they are very deceptive about getting away from there services and scam you back into the fold. I took a free 7 day trial with the option to cancel at anytime in that period. On the fourth day I decided I didn't have time at this point to do all the things to rank higher in search engines. Of course, they had an option to do all the footwork for you at additional price. So I went to cancel on their website and it took 15 minutes or more to find a way to opt out. You have to go through the hoops. Finally found it. After canceling it I got two email with two different discount prices to continue with the program. The second offer was very good, $20 a month. I thought for that price I'd give it a try. Well they hit my Paypal account in a matter of minutes and not for the $20 a month but for the yearly subscription rate of $249. No where did it say it would bill as a one time payment. Trying to get a hold of someone to cancel the service was impossible and I was forced to stop payment.t to Paypal through my bank. I have had a great relationship with Paypal and I'm waiting to see the flack I will take for doing this. So my final thought is that Ranking Coach might be a good service but you would have to be a simpleton to deal with their money grabbing policies.

18 March 2020
Unprompted review
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Reply from rankingCoach

Hello Thomas,

Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience so far, and want to do our best to improve this for you. Please let in touch with our customer support at support-en@rankingcoach.com and hopefully we can provide a suitable solution for you here.

I apologise once again, and hope to hear from you soon.

Emily,
rankingCoach team

Rated 1 out of 5 stars

Still issues

After having issues that had been resolved I then decided to cancel the free trial service within the trial period. Unfortunately I’ve been charged after the cancellation and no one has answered my emails.

13 March 2020
Unprompted review
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Reply from rankingCoach

Hello Stephen,

Thank you for your feedback! I am sorry to hear you have not enjoyed this experience.

I have checked our support history, and believe this was resolved for you now. We apologise for the inconvenience, and want to thank you for your patience, mistakes can sometimes happen.

If you do have any further questions, I would be happy to help.

Emily,
rankingCoach

Rated 5 out of 5 stars

It really helped me to improve my SEO

It really helped me to improve my SEO. Nice support, I highly recommend this tool.

12 February 2020
Unprompted review
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Reply from rankingCoach

Hello Vic,

Thank you for giving us your honest feedback! It is amazing to see!

We look forward to seeing you improve further and watch your business thrive!

We are here if you have any questions for us :)

Emily,
rankingCoach

Rated 5 out of 5 stars

Very helpful.

Quick to resolve issues. Thank you

4 February 2020
Unprompted review
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Reply from rankingCoach

Hello,

Thank you for your review! It's great to hear we were able to fix your issues in a timely manner for you.

Thank you for spreading the word ;)

Emily,
rankingCoach

Rated 1 out of 5 stars

I hate to leave reviews but for those…

I hate to leave reviews but for those company it needs to learn more our community. I accidentally subscribed in February 2019 after one month I asked to cancel they said you can not because you are in 12 month contract I said where does show that?any ways they said on the website terms and agreement. I stayed until now I am requesting to cancel because the year is ending they told me since you added new project you will again stayed another one year .it is jock. First of all when I add new project it does not show any messages that says 12 month contract plus the amount that shows extra 24 $ not 49$.i could say don't go this company because they are just want to hold you in contract not to give you a services .the reports are fake.

29 January 2020
Unprompted review
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Reply from rankingCoach

Hello Kebrom,

Thank you for your review! We are sorry to see you are not happy with the service. I have checked your account and can see this has previously happened. When adding additional projects it is stated the project is for a 12 month period. The first time this happened, as a gesture of goodwill we removed the additional project early for you, so you did not incur fees if you were not actively working on the project. We explained to you the terms and conditions for adding a project and that if you decide to add another it would be for a 12 month period as stated when adding it. However, seems as though you have re-added the project we initially removed for you, again. I would be happy to send you screenshots of our previous support chats explaining this to you. With regards to the price error, we are currently fixing this issue, and a refund has been requested to credit the difference, we do apologize for this inconvenience, and want to ensure that a pricing issue does not happen again.

Please contact us at support and we can give you updates on this, we would also be happy to answer any further questions for you.

Emily,
rankingCoach team

Rated 1 out of 5 stars

I am so sad I have had to place a…

I am so sad I have had to place a review to try and get the attention of this company. I have emailed consistantly after accidentally pressing the wrong Button to subscribe (I emailed them within 2 minutes to inform them of my error} which I asked to be cancelled) well within my consumer rights. So 4 weeks later many emails sent with formulated replies sharing someone will get back to me, I find myself sadly looking for ways to recover my payment.
As previously shared on the reviews below ( the good ones must be fake) this company is shocking, I can't recall ever being scammed to this level.
Tip of the day? Listen to the reviews, many unhappy people who have been scammed and sadly I one of the unlucky ones. I look forward to my reply which will in no doubt be like the others... send us a letter in writing by with no address forwarded to send the letter to.
PLEASE BEWARE

UPDATED 3 months later - no replies, no refund and they have tried to get me review taken down on trust pilot evidence sent to support

Reference reply below - it's standard, you contact them = no reply

29 January 2020
Unprompted review
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Reply from rankingCoach

Hello Lisa,

Thank you for your review. We are sorry to hear you have experienced this. I was looking into this and I am unable to find any previous reviews from within the time frame you have given under Lisa. If you can write to us at support to let us know which review you are referring to and which account, we can check our logs to see what has happened here regarding the sign-up and service, and hopefully resolve this issue for you.

We look forward to hearing from you.

Emily,
rankingCoach team

Rated 1 out of 5 stars

Sign up for a free trail period,

Sign up for a free trail period,
The site I wanted to rank for was actually 3rd spot in Google and has many other pages listed in google

The ranking software sugeested it was on page/position 54 for the keyword I used. It also suggested that I should use local directory websites, as my site was not registred.
I have and maintaind my sites laocal and social awatness since 1999. However the software said i had lots ro do, including regestering on Yell.co.uk Thomason and the alike..(already done that!!!)

Anyways I tried to cancel since it's clear a site software that is not to my standing. I was told it would be cancelled after the free trial was over... Left it be cancelled. as they said it would be...and...

They did not cancell at all and took out payments.. The team said I will not be getting a refund...

I have now started legal action against them, and wanted to pre-warn people of the sites iregular findings and that they will take and continue to take your funds!!!.

A few days after this I regesterd again in a diffrent name and email..(same site) The results were worse. Two results run on the same site and diffrent seo rankings and suggestions to improve!

Anyways if you're reading this..Its enterly up to you if you use them. I would say not, but looking at some feedback..I think it's hit and miss..depending maybe on your nichie or location.

Choose wisly..
May your buiness grow.

Thanks for reading (I will not be answering any comments sorry, just don't have time)

OK since I can not reply I have enclosed a enail you sent me..

Tsetsi from rankingCoach t.dimitrovarankingcoach.com
Sun, Jan 19, 10:00 AM (8 days ago)
to me

Hello Stephen,

Thank you for your message.

I have checked your account and it seems that you have signed up for rankingCoach on January 1st; we made a charge on your account since the 14-day free trial period had elapsed. When signing up to rankingCoach it is stated that a cancellation must be made prior to the trial period ending in order to avoid entering the monthly subscription and being charged. This is due to costs that are incurred for the activation of the subscription. You can also refer to our plans and our 14-day free trial offer here:

As you did not cancel within this time period we are unable to offer you a refund. However, we have cancelled your account automatically, you are of course welcome to use your account for the next month!

I hope this helps, please let me know if you need more information or if there is anything I might be able to help with!

Sincerely,
Tsetsi Dimitrova
rankingCoach Support Team.

This is one email..
So get of your high horse...

I have allowed my Solicitor to intervine, and as you have not answered the Paypal dispute I have also conatcted trading standards.

23 January 2020
Unprompted review
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Reply from rankingCoach

Hello Stephen,

Thank you for your review, we are sorry to hear you have not enjoyed your experience with rankingCoach so far. We always try to provide the best service and products to our customers and are always aiming to improve, and your opinion goes a long way!

We have had our amazing IT team check your rankings and unfortunately, it seems as though you are not ranking in 3rd position, at least for the keywords that were selected in your account. It is likely that what you see on Google is highly biased, based on your own search preferences, please take this into account.

With regards to the Local SEO tasks, we do require some time to locate these existing listings and for the information in these listings to match the business information entered into rankingCoach, exactly.

We have looked into your account and found that not only was a second account created, but 7 in total over the duration of 3 years. Please write to support with any messages you received stating the account was canceled and I can look further into this matter, I am unable to find any in the email history. However, your account is canceled now.

Please contact our support team and hopefully, we can find a mutual solution here, we would also be happy to offer you a webinar, in which we can take you through the tool and show you how everything works. We do hope that we can change your mind as SEO is very important in today's market, and we would be happy to have you on board.

We look forward to hearing from you.


Emily,
rankingCoach team

Rated 1 out of 5 stars

It is 12 month contract dont buy

21 January 2020
Unprompted review
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Reply from rankingCoach

Hello Kawaldeep,

Thank you for your review. We are sorry to hear you are not satisfied with our service. When customers sign up we offer a 14-day trial, this is a trial of our Pro version, this is a monthly subscription that can be canceled at any time. We do offer a 12-month subscription but we do not put customers on this subscription without customers specifically wanting this, or upgrading to the annual version themselves from within the tool.

Please write to us at support and we can hopefully find a solution to this issue, and check your account to see when and how this was upgraded to the annual version.

We hope to hear from you soon.

Emily,
rankingCoach team

Rated 5 out of 5 stars

Great review

Love the program.

21 January 2020
Unprompted review
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Reply from rankingCoach

Hey Costin,

Great to hear! We love hearing about satisfied customers.

Don't forget to spread the word about our rankingCoach application ;)

We are here if you have any questions.

All the best,

Emily,
rankingCoach team

Rated 1 out of 5 stars

BAD BAD BAD

BAD BAD BAD, Scandalous Crooks.If i Could have made it starless I would have done. I can honestly admit that I have very little understanding when it comes to IT and setting up my website was very difficult. So I thought I would get help to achieve the best I could for my site by using Ranking Coach, to help me have all the correct things for a good site. My honest opinion is do not bother, they are Crooks who lull you in to purchasing the ranking coach 360 for the year and hey guess what, when you need their support and help you get no reply. I have waited minimum of 7 days between each section of one query. I even mentioned after two weeks .. okay this is not working and would like to cancel my subscription and get a pro rata refund... I was then was told a member of the department that handles that would be in touch, Nothing! had no calls emails or support chats to try and resolve my issues. Please don't use these guys unless you want to throw away your hard earned money, or be it at your own risk.

20 January 2020
Unprompted review
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Reply from rankingCoach

Hi Mark,

Thank you for your review! We are sorry to hear you have not enjoyed your experience so far. We would really like to help fix any negative views you have of rankingCoach. Please get in touch with our support and we will do our best to find a solution for your issues.

We are always trying to improve our services and work with a lot of satisfied customers. We can also offer you a webinar to show you how to use the tool in the most optimal way.

We look forward to hearing from you.

Emily,
rankingCoach team

Rated 5 out of 5 stars

I use this tool to manage my own…

I use this tool to manage my own website and in my seo services to my clients. A very affordable and useful tool for controlling your SEO activities.

4 January 2020
Unprompted review
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Reply from rankingCoach

Hey Dana,

Thank you for giving us a review! It is great to hear you are enjoying using our application. If you ever have any questions, our support would be happy to help you! :)

Emily,
rankingCoach team

Rated 5 out of 5 stars

It's a very useful tool for a small…

It's a very useful tool for a small business. Very user-friendly interface with intuitive work areas and the price is more than fair.

30 December 2019
Unprompted review
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Reply from rankingCoach

Hey Alin,

Thank you for your kind words, we are always happy to hear about satisfied customers! Don't forget to spread the word ;)

Emily,
rankingCoach team

Rated 1 out of 5 stars

Convuluted cancellations process and…

Convuluted cancellations process and poor customer service. Avoid at all costs. Refused to refund me despite not using the service after the trial period.

17 November 2019
Unprompted review
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Reply from rankingCoach

Hello Martin,

Thank you for your feedback we really appreciate it. We are sorry to hear you have not enjoyed your experience with rankingCoach. Please get in touch with our support and we can try to come to a solution here.

We are always trying to improve our product and service and we hope to address your concerns soon.

Emily,
rankingCoach

Rated 1 out of 5 stars

Ranking coach is a waste of your time and money! Stay away

I was a paid member with Rankin Coach for almost 6 months.
1. The service is geared towards people who are able to do all the work themselves. (Their guidelines are well written, but I subscribed to the service hoping the company to take care of my SEO needs)

2. After cancelling the services, I requested the customer support that if they could issue me refund for the month I cancelled the service for. Well, they said a very big "NO" and gave me a lecture about their policy.

I cannot say anything positive about a company who does not care whether its clients are getting results or not, and above all 0 customer care.

28 October 2019
Unprompted review
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Reply from rankingCoach

Hello KK,

Thank you for feedback. We are sorry to hear you have not enjoyed using the tool so far. We are always trying to provide the best service and tool possible. Unfortunately, we are a 'do it yourself' tool, but we do offer different versions that allow some automation. Please write to our support so we can look further into this.

We look forward to hearing from you.

Emily,
rankingCoach support team

Rated 1 out of 5 stars

IT IS A SCAM

IT IS A SCAM
Im positive to believe the high ranking in this site is fake. My experience with their page and customer service was really horrible. The first tasks are easy but they start getting difficult if you don´t have a webmaster background. I asked for help and scheduled a videocall with their support staff and got stood up by the customer service agent assigned and she never followed up on the phone call. She kept denying the fact that she didn´t show up and even tried to blame on me that I didn´t keep calling and sending emails requesting for help!!! Then when I tried to cancel within the first month, they said it was too late since you had to cancel way in advance for the cancellation to be processed and here goes another month fee against my will. DO NOT PROVIDE YOUR CREDIT CARD INFORMATION TO THIS COMPANY!

16 October 2019
Unprompted review
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Reply from rankingCoach

Hello Ruby,

Thank you for your review! We are sorry to hear you have not enjoyed your experience with rankingCoach so far. We are always trying to improve our service and so we hope that you will get in touch with our support and we can come to a mutual solution here.

We look forward to hearing from you.

Emily,
rankingCoach support.

Rated 5 out of 5 stars

This is a great site they actually give…

This is a great site they actually give you great exposure I wouldn't go anywhere else

3 October 2019
Unprompted review
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Reply from rankingCoach

Hello Anthony,

Thank you for your message.

It is great to hear you are enjoying using the tool. If you ever have any questions our support team would be happy to help! Keep on optimizing :)

All the best!

Emily,
rankingCoach team

Rated 5 out of 5 stars

I truly recommend RankingCoach

I truly recommend RankingCoach!
It's an easy and complete app that helped me to optimize my company's website and social media.
The reports are easy to understand and to put into practice, even if you're not an expert.

16 September 2019
Unprompted review
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Reply from rankingCoach

Hello Milena,

Thank you for your review! It is great to hear to are enjoying using the tool and that you find it useful to optimize your website even for people just starting out!

If you have any questions, our customer support will always be happy to help :)

Emily,
rankingCoach support

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