Rally House Reviews 951

Awful customer service. They sent me the wrong item that I ordered, and on top of that when I reached out they expected me to print, package, and ship the wrong item in order to get the item I originally ordered shipped over. Customer service wasn’t friendly or helpful.

I placed an order on 4/2/2026. The order has not yet arrived as of 4/13/2026. When I call Rally House Customer Service, they don't answer the phone. When I text Rally House Customer Service, they stop responding. It is evident they have no clue where my package is, nor do they care. The Rally House Customer Service is extraordinarily poor. Either get me my order or refund me my money, ignoring me is not the wright way to fix things

Inspect any t-shirts you receive by mail before you ever wear them. Ordered about four shirts after IU won their championship and Rose bowl and the Big ten. Two of the four found holes in them after only one wear and one wash. All they would do is give me 10 bucks back per shirt that cost 50 bucks. So I paid about $80 for two holy t-shirts.

I ordered a sweatshirt and it did not come in the mail. I called a month after I did not receive it, and I could not get in touch with a human on the phone. After 2.5 months, I called them again. I spoke with a manager. They sent me a replacement, but would not give me a discount or partial refund on the order. It was a gift I needed, so I still paid full price for a sweatshirt that took 2.5 months to arrive. They gave me a discount on future orders, but I will not be shopping at Rally House again.

I will never order from this company again. I placed an order on February 9th. It was supposed to ship the 13th, then the 20th, & now 3/7. Part of it is a birthday present. All I get is the run around. Not even a slight compensation for all the trouble. If I could have given negative stars I would have!!!! Will not be ordering from here again!!! 🤬🥰🥰🥰

Jerked around by customer service for days. I still don’t have half of my order for my husband’s birthday and it was supposed to ship a week ago.

Don’t buy from their online store and beware their prices are incredibly high.

I visited Rallyhouse at Jackson Outlets in NJ. Nicholas helped me place an order on line for item not normally at their location. He was extremely knowledgeable and so professional. He is an asset to your store!

This was, without question, one of the BEST retail experiences my daughter and I have ever had.

We traveled all the way from Denver, Colorado to celebrate my daughter’s 12th birthday, and as a huge NBA fan (especially the Timberwolves and Anthony Edwards), this stop meant everything to her. Edwin and Sarah didn’t just meet expectations — they absolutely blew them out of the water.

From the moment we walked in, Edwin took the time to explain the differences between the player card decks, breaking down why Rally House offered better value and a better overall product. It wasn’t a sales pitch — it was thoughtful, knowledgeable, and genuinely helpful. Both Edwin and Sarah made easy, fun conversation with us about favorite teams, sports passions, and even got to know us on a personal level. It felt real, warm, and incredibly refreshing.

What stood out the most was that we were treated like people, not just customers. They went far beyond “ringing us up” — they built rapport, created a memorable experience, and made my daughter feel celebrated on her special birthday. That kind of care is rare and unforgettable.

Because of Edwin and Sarah, this wasn’t just a shopping trip — it became a core memory my daughter and I will always treasure. Their energy, kindness, professionalism, and genuine enthusiasm represent the absolute best of what customer service should be.

Thank you, Edwin and Sarah, for making our visit fun, meaningful, and truly exceptional. Leadership should be incredibly proud to have you both — this is the kind of experience that keeps people coming back and talking about it long after they leave.

Take care, and thank you again for everything. 👏🏀💙

Store was organized, clean and full of friendly, helpful associates. We found what we were looking for and more!

Extremely disappointed in customer service provided by Rally House. Certainly sizing issues are going to occur. Your return and credit policy is very cumbersome and inefficient. My returns were received on Jan 12 yet no credit or replacement has been processed. Brand F is vastly superior. I thought I would give RH a try but you have lost my business. Goid Riddance

Had a great experience there. I was shopping to get a birthday present for a little boy and the employees there were all helpful.

Jason at the west Towne location was friendly and very helpful

Wicked awesome team and atmosphere

Stopped in the store on my way home from work and was not greeted or acknowledged (I was the only one in the store) when walking around. I had picked out two sweaters and asked to use the restroom and was told restrooms aren’t for customers and no. I was about to purchase 2 sweaters and maybe a 1/4 zip (that’s about $275). I left. Lifelong Badger fan that purchases lots of apparel but not from here. The two sales kids didn’t even hardly look up from their phones.
Thanks Taco Bell for the bathroom and Kohls and Dicks for the sweaters and shirts.

Had ordered a shirt that was out of stock in the store. I received notice of shipping but it never progressed in tracking. Two weeks later I texted the number on the email and had prompt resolution. Apparently the item is out of stock. Would have given this 5 stars had the system cancelled the order and refunded because it was out of stock, not requiring me to follow up.

The staff outstanding and was very helpful and courteous. I got everything I wanted and more 😆. I would recommend it for anyone to shop there for local sports.

The associates were helpful and friendly and the selection was wonderful.

Amazing place!! Came from out of town for the basketball game and needed some Sparty gear. The selection was incredible. We both bought more than we came in for but would have bought more!! Love this store.

I came in just for a few small things for once lol but I was talking to the cashier how my son had just gotten into KU’s Mechanical Engineering program and I was so proud and excited as my husband and I are KU grads too. She said she thought they had some clothing with “University of Kansas School of Engineering Program” or something along those lines. I was so thrilled. She not only looked online but there were only 2 available, both in Lawrence, she called both stores to hold the size until the shipment decided which store it would pull from. It was during the work week. We weren’t holding up any lines. I had a nice chat with her. She definitely went above and beyond. Yeah, she got them a sale but she had to do a lot of work for it and it is nice to see that some employees still care out there. So, Amanda at the Rally House by Oak Park Mall thanks for caring so I could get that hoodie! Many prompts and thanks to you!!!

We visited the Collegeville location, our first trip to a Rally House. This is an amazing store...clean, friendly clerks and awesome manager. We drove from Lancaster County to get there and it was worth the drive...we will visit again!
Let's go Phils! ⚾️