Nice friendly service
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Review summary
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really solid experience for anyone who enjoys some light entertainment 🎈а great choice for relaxing after a long day
everything I need is right here. fast gaming, great wins, and friendly service. highly satisfied with my experience so far.
it’s very easy to find anything you want without searching for ages. everything is logically organized and user-friendly.
Company details
Written by the company
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
Contact info
3.9
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
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Fletcher is the best from customer…
Fletcher is the best from customer service!
He answer very fast and he helps very well!
30 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Money,
We couldn't be happier reading your delightful review! Thank you for taking the time to share your experience, especially highlighting the exceptional service provided by Fletcher in our customer service team.
Our customer service team takes pride in being responsive and helpful, and it's heartening to know that Fletcher has exceeded your expectations.
Your acknowledgment is a testament to our ongoing commitment to providing top-notch customer support. We believe that every interaction should be a positive and efficient one.
If there are specific aspects of our service that you appreciate or any suggestions you'd like to share, we're all ears. Your feedback is invaluable as we strive to continually enhance our offerings.
Thank you once again for choosing us, and we look forward to serving you with the same level of excellence in the future.
Best regards,
Rakoo Casino Team
Rakoo I do
It’s new! It’s fast there are allot ways to deposit and there are allot of games .. also the service is super nice!
Lucas helped me allot
30 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Consumer,
We're thrilled to receive your fantastic feedback and to know that your experience with our casino has been a positive one.
We strive to provide a fast, diverse, and enjoyable platform for our players. Your recognition of our various deposit options, extensive game selection, and friendly service motivates us to keep delivering excellence.
Lucas was particularly delighted to hear about your positive experience. Providing exceptional service is at the heart of what we do, and your acknowledgment means a lot to us.
If there's anything more you'd like to share or if you have suggestions for further improvements, please don't hesitate to let us know. We value your input and aim to make your time with us even more enjoyable.
Thank you for choosing our casino! We look forward to having you as part of our gaming community and providing you with many more exciting moments.
Best regards,
Rakoo Casino Team
Witdrawal request taking ages
Already waiting for more than 7 days, but my withdrawal request is stilll pending.
I think this casino is a scam :(
29 January 2024
Unprompted review
Reply from Rakoo Casino
Dear JJ,
We appreciate you contacting us and expressing your concerns regarding your withdrawal request. We understand your frustration and want to assure you that we take such matters seriously.
After conducting a thorough analysis of your withdrawal transaction, we have determined that the delay was caused by the payment system as it subjected the transaction to additional verification.
We would like to emphasize that we are committed to transparency and ensuring that our players have a safe and secure gaming experience. We apologize for any confusion caused by the delay and assure you that your funds are safe.
To stay informed about the withdrawal process, we recommend that you check your email inbox for notifications. We will also provide updates through our communication channels. If you have any further questions or the situation remains unchanged, please contact our customer support team via email or live chat for personalized assistance.
We are very grateful for your patience and understanding during this process. We appreciate your trust and are committed to resolving this issue to your satisfaction.
Best regards,
Rakoo Casino Team
Reply from Rakoo Casino
Dear Silke Kielstra,
Thank you for taking the time to share your positive experience with us! It brings us immense joy to hear that you found our casino to your liking.
We're especially thrilled to know that Leo from our support team was able to assist you promptly. Providing fast and efficient help is a cornerstone of our commitment to excellent customer service.
If there's anything specific that stood out to you during your time with us or if there are additional ways we can enhance your gaming experience, please feel free to let us know. Your feedback is invaluable to us.
Once again, thank you for choosing our casino. We appreciate your trust, and we look forward to serving you in the future.
Best regards,
Rakoo Casino Team
I get the bonus and the free spins
I get the bonus and the free spins. Customer Service is also nice and fast! Leo helped me very good!
22 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Joelle Kester,
We're thrilled to hear about your positive experience! It's fantastic that you enjoyed the bonus and free spins, and we're delighted that our Customer Service, especially Leo, provided excellent assistance promptly.
Leo and the entire team strive to ensure that our players have a smooth and enjoyable time with us. If there's anything else you need assistance with or any specific features you'd like to see more of, please feel free to let us know. Your satisfaction is our priority, and we're committed to making your time at our casino exceptional.
Thank you for choosing us, and we look forward to offering you more exciting bonuses and spins in the future. Happy gaming!
Best regards,
Rakoo Casino Team
Scam artists..
Scam artists... The machines are completely rigged... Balance keeps changing each time you spin on slots... what I mean is that with each win they take money out of your balance... I have screenshots to prove this.
They tried to tell me I had 2 games running... nope... I have only 1.
The reviews are fake on this website... I have seen the same copy and paste for ither casinos..
If you want to never see your money again... this is the casino to hand it over to.
20 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Karen G,
We sincerely apologize for the inconvenience you're experiencing and understand the frustration it may cause. We are committed to resolving this matter promptly to ensure you can enjoy our platform without any hindrance.
To assist you further, could you please provide more details about the specific issue you're facing?
Once we have more information, our team will investigate and work to address the issue promptly. You can reply to this message with additional details, or if you prefer, you can reach out to our customer support team directly via our live chat feature or by email.
We appreciate your understanding and cooperation in resolving this matter. Rest assured, we are dedicated to providing you with the best possible gaming experience.
Best regards,
Rakoo Casino Team
Fast reply by leo
20 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Piet Piraat,
Thank you for sharing your positive experience with us!
Providing excellent customer support is our priority, and we are glad that you had a flawless experience with our support team. We are very happy to have Leo as a part of our team and to have received great feedback from you.
If you have anything else you'd like to share, or if you have suggestions on how we can further improve our work, please don't hesitate to let us know. We value your feedback and strive to provide our players with a great gaming experience.
Best wishes,
Rakoo Casino Team
Great casino good wins and bonus and…
Great casino good wins and bonus and my vip fletcher Amazing vip manager tnx mate
19 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Bob Hoogland,
Thank you for your fantastic review! We are very pleased to hear that you find our casino a great place to fulfill your gaming needs. We're glad you're happy with our loyalty program and that your luck is staying with you at our casino.
We're especially pleased that you've had a positive experience with your personal VIP manager Fletcher, who always provides you with excellent service. We pride ourselves on providing top-notch service and it's great to know that you've recognized that.
Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional experiences.
Thank you for choosing our casino!
Best regards,
Rakoo Casino Team
Leo is a good person
Leo is a good person, help me with my problem, thank for your job. You are GREAT 5 stars.
19 January 2024
Unprompted review
Reply from Rakoo Casino
Dear Justino Taia,
Thank you for sharing your positive experience with us!
Providing excellent customer support is our priority, and we're glad you had a flawless experience with our live support. We're very happy to have Leo as part of our team and to have such a great response. Our team really appreciates it!
If there is anything else you would like to share, or if you have suggestions on how we can further improve our work, please do not hesitate to let us know. We value your feedback and strive to provide our players with a great gaming experience.
Best regards,
Rakoo Casino Team
Very satisfied
Very quick replies from vip manager Markus and always ready to help. Withdrawals have always been received within 24hrs which is great. Definitely a trustworthy casino
19 January 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
We are delighted to hear that you have had a positive experience with our VIP manager, Markus. Your positive remarks about Markus's quick replies and readiness to help are truly appreciated. Providing excellent service to our VIP customers is a top priority for us.
Moreover, we are pleased that your withdrawals have consistently been received within 24 hours, contributing to your perception of our casino as trustworthy. We take great pride in ensuring a reliable and efficient withdrawal process.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Very nice server lots of games and win…
Very nice server lots of games and win opportunities, support is great i was helped by Gabriel very nice helper solves things fast
19 January 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
We are thrilled to hear that you find our casino very nice, offering a wide variety of games and win opportunities. Your positive remarks about the great support, especially with Gabriel's assistance, are truly appreciated. Providing excellent customer service is a priority for us, and we are pleased to know that Gabriel has been a helpful and fast issue solver for you.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Great help!
18 January 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
We are delighted to hear that you received great help from our team. Your positive remarks are truly appreciated, and we are committed to providing you with continued outstanding service.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to assisting you further.
Best regards,
Rakoo Casino
Lucas is such a kind person who helped…
Lucas is such a kind person who helped me instantly, really like this casino!
16 January 2024
Unprompted review
Reply from Rakoo Casino
Hello Stan,
We want to express our sincere gratitude for your recent feedback.
We are delighted to hear that you had a positive experience with Lucas, and we appreciate your kind words about his assistance. Providing excellent customer service is a priority for us, and we are pleased to know that Lucas has been able to assist you instantly.
We are thrilled that you really like our casino, and we look forward to providing you with continued outstanding service. If you have any additional comments or suggestions, please feel free to share them with us.
Thank you for choosing us. We value your business and aim to make your experience with us enjoyable.
Best regards,
Rakoo Casino
Reply from Rakoo Casino
Hello Mert,
We want to express our sincere gratitude for your recent feedback.
We are thrilled to hear that you consider our casino to be super. Your positive remarks are truly appreciated, and they motivate us to continue providing a fantastic gaming experience.
Additionally, we are delighted that Olivia could assist you effectively. Your acknowledgment of her assistance is valued, and we are pleased to have team members like Olivia who contribute to the positive experiences of our players.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued excellence.
Best regards,
Rakoo Casino
Fun games and sometimes big rewards.
Fun games and sometimes big rewards.
Live chat is friendly and Gabriel served me well.
Downside is that you get alot of bonus in the beginning and later your rewards are less
15 January 2024
Unprompted review
Reply from Rakoo Casino
Hello Tim,
We want to express our gratitude for your recent feedback.
We are thrilled to hear that you enjoy our fun games and have experienced significant rewards during your gaming sessions. Your positive remarks about our friendly live chat, specifically Gabriel's service, are truly appreciated. Providing excellent customer service is a priority for us, and we are pleased to know that Gabriel served you well.
If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and are committed to enhancing your overall gaming experience.
Best regards,
Rakoo Casino
good support from lucas in chat!
14 January 2024
Unprompted review
Reply from Rakoo Casino
Hello Davide,
We want to express our sincere gratitude for your fantastic feedback.
We are delighted to hear about the good support you received from Lucas in the chat. Your positive remarks about his assistance are truly appreciated, and we are pleased to know that Lucas has contributed to your positive experience.
If you have any additional comments or suggestions, please feel free to share them with us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Like 👍...Lucas help me a lot .
12 January 2024
Unprompted review
Reply from Rakoo Casino
Hello Eva,
We want to express our sincere gratitude for your fantastic feedback
We are delighted to hear that Lucas's assistance was helpful to you. Your positive remarks are truly appreciated. Providing excellent support is a priority for us, and we are pleased to know that Lucas has been able to assist you effectively.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Great casino
10 January 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
We are thrilled to hear that you consider our casino to be great. Your positive remarks are truly appreciated, and they motivate us to continue providing a fantastic gaming experience.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your patronage and look forward to providing you with continued excellence.
Best regards,
Rakoo Casino
A had a little problem LUCAS helper me…
A had a little problem LUCAS helper me well an solved it for me
9 January 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
Thank you for sharing your feedback about your experience at our casino. We're thrilled to hear that you've had a positive experience with us!
We are pleased to learn that Lucas was able to assist you well and solve the issue you encountered. Providing effective and helpful support is a priority for us, and we are delighted that Lucas's assistance contributed to a positive resolution.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us as your preferred casino, and we look forward to providing you with even more positive experiences in the future.
Best regards,
Rakoo Casino
Amazing first experience at Rakoo
I've played at Rakoo and i must say first of all, the staff are excellent at helping me understand everything about the bonuses, wagering,etc,
the layout is modern, fresh,
lots and lots of providers.
great promotions for players.
Played my first deposit bonus,and did not win, yet i managed to get about 4hrs gameplay on all my favorite games, excellent casino highly. recommend to all
9 January 2024
Unprompted review
Reply from Rakoo Casino
Hello Adrian,
Thank you for sharing your feedback about your experience at our casino!
We are delighted to hear about your positive experience with our casino and appreciate your recognition of our staff's excellence in helping you understand everything about bonuses, wagering, and more. Providing clear and helpful information is a priority for us, and we are pleased to know that our team has met your expectations.
Your positive remarks about the modern and fresh layout, extensive selection of providers, and great promotions for players are truly appreciated. Creating an enjoyable and rewarding gaming experience is our goal, and your feedback encourages us to continue delivering excellence.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
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