Raisin U.S. Reviews 

993
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and knowledgeable assistance, ensuring pleasant and efficient interactions. Many highlight the excellent customer service, noting quick responses and a friendly, patient approach to resolving questions. The platform's user experience is often described as simple and easy for setting up accounts, deposits, and managing investments. However, some customers also noted difficulties with withdrawing funds, transfer delays, and challenges in changing or adding linked external bank accounts. A few experienced frustrating login problems and found the website not always intuitive for certain transactions. There were also instances of inconsistent information from support agents or issues with competence.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it easy to make deposits and... See more

User experience

Customers generally express satisfaction with the user experience, finding the platform easy to use and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... See more

Company replied

Rated 5 out of 5 stars

Rayvnn(Raisin support) She was professional,sweet and answered 3 questions in a clear understandable manner that helped me make my decisions in a timely manner. She should be a trainer for your sup... See more

Company replied

Rated 5 out of 5 stars

I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Raisin for years now. I like the fact that you can actually call them and find someone to talk to. They are always been patient and helpful to me as a customer. I feel comfort... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

993 reviews

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4.5

All reviews

(993)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful support call

The conversation was helpful, polite, and informative without being absurdly chatty.

13 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad to hear our conversation was helpful and informative for you. We appreciate your positive feedback.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, interface could use more features

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad you found it easy to navigate! We appreciate your feedback on features.

Rated 5 out of 5 stars

Excellent company

Whenever I call, which is often, all customer service Representatives are courteous, knowledgeable, patient, and are able to resolve my problem with the first call

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear that our customer service team consistently provides you with excellent support and resolves your concerns efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Customer service

I had to contact Raisin twice. The second time because I couldn't remember what the representative the first time told me. Both representatives were very helpful and knowledgeable. They were very patient in helping me with my questions. I would recommend Raisin.

11 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear our representatives were helpful and knowledgeable during your interactions. We appreciate you recommending us!

Rated 5 out of 5 stars

Customer Service Chat

I chatted with a customer service representative on the Raisin platform. The agent was very helpful. She answered all of my questions regarding a bonus that Raisin was offering for a deposit of new money. Agents have always been very helpful, knowledgeable and polite when I have had questions or concerns.

28 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that our agent was so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with our customer service. It's great to know that we could answer your questions!

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. They were patient with me and helped me understand what I needed to do.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that we answered all your questions and provided you with the support you needed. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Raisin is simple, consistent, and their staff are great!

I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complicated tax return. Raisin lets me choose my high yield savings and/or CD account options and watch my money grow at a reasonable and guaranteed rate. No muss, no fuss. It is easy to transfer money in and out of accounts and there are no fees while you get top-tier earnings. This truly is a platform made for those who don't want to settle for meager bank interest, but also don't want the complication of the stock market. I could not be more pleased. At the end of the year you get a 1099-INT to add to your tax return. As simple as it gets!

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our platform a simple way to grow your money at a guaranteed rate, without stock market complexities. We appreciate your feedback.

Rated 5 out of 5 stars

Engaged and Insightful

My experience working with Venko was phenomenal! He had a professional demeanor and provided concise instructions to help resolve my issue. He was also able to explain in depth each part of the process. I couldn't speak higher about the quality of the service I received!

6 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you had a phenomenal experience! We appreciate your highlighting the professional demeanor and concise instructions that helped resolve your issue. Thank you for your positive feedback on the quality of service.

Rated 5 out of 5 stars

Security Concerns Taken Seriously

I needed to make a security change to my account, and it was handled promptly and professionally while ensuring that I felt protected.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that the security change to your account was handled promptly and professionally. We appreciate you feeling protected and thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent customer service

I received a quick response and resolution of my issue

5 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that your issue was resolved quickly. Thank you for sharing your positive experience with us; we appreciate it.

Rated 3 out of 5 stars

i am BIT CONCERNED THAT I GOT AN EMAIL…

i am BIT CONCERNED THAT I GOT AN EMAIL WITH THE AMOUNT OF INTEREST FOR MARCH in my april statement? and not my april interest amount.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you bringing this to our attention. We recognize your concern about receiving March's interest information in your April statement, and we will look into this matter.

Rated 5 out of 5 stars

Offering the highest interest on Savings and CDs

Offering the highest interest on savings accounts and CDs that I've found anywhere.
I prefer Raisin versus the market for a guaranteed return instead of the volatility of the stock market.
The app is very user friendly and convenient.

5 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our rates to be the highest and that our app is user-friendly and convenient. We appreciate you choosing us for guaranteed returns over market volatility and for sharing your positive experience.

Rated 5 out of 5 stars

Raisin is an easy way to put your cash to work.

The Raisin app and website are easy to use to find high yield savings products.

3 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our app and website easy to use for finding high-yield savings products. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

Happy Customer

After getting use to transferring funds from Cash Account to Bank accounts, it was easy handling everything online.
Happy with APY….😊

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

Thank you for sharing your positive experience with us! We're happy to hear that you found transferring funds easy and are pleased with the APY.

Rated 5 out of 5 stars

Excellent Clarification

The member of the support staff I dealt with provided crystal clear information in answering my question.

29 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that our support staff provided such helpful and clear information! Thank you for sharing your positive experience with us.

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