I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more
Company replied
Established contact about a year ago without making investment. No hassle in meantime only occasional comms and alerts. Finally made lump sum investment via the platform this last week and the process... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Everything was quick and easy to use
Everything was quick and easy to use
8 May 2026
Unprompted review
Reply from Raisin UK
Dear Barry,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
No customer support
Good luck getting a reply. Clearly, there doesn’t seem to be anyone actively handling customer support. I flagged an issue where it isn’t even possible to update your address, which feels like a significant security concern. Yet getting a response, or even having someone properly look into it, appears impossible.
**In reply to the response below: This does not work, and something I have been trying to get someone from Customer Service to look into for months but still waiting for a response. When you attach a PDF bank statement to an email you receive an error message.
Raisin your customer support is poor as are your computer systems.
4 May 2026
Unprompted review
Reply from Raisin UK
Dear Richard,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and the delay in receiving support.
To update your address, please send our Customer Service team a recent bank statement from your nominated account showing your new address. This allows us to verify the change securely and keep your account details accurate. Once we receive the required document, our team will review it and update your details for you.
Guidance on this process is also available in the FAQ section of our website under “How do I check and change my address?”
We apologise that your query was not responded to sooner. We are currently experiencing a higher volume of customer contacts, which has affected response times, but we are working to respond to customers as quickly as possible.
Kind regards,
The Raisin UK Customer Services Team
Raisin is an easy platform to use and…
Raisin is an easy platform to use and offers some great deals.
5 May 2026
Unprompted review
Reply from Raisin UK
Dear Malcolm,
Thank you for sharing your experience with us. We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
The worst customer service I have ever…
The worst customer service I have ever experienced. Last Friday I spent 90 minutes on the phone and gave up. Today I got through after 58 minutes. I wanted them to reset my password but couldn’t as I’ve changed my phone number. The ‘customer services assistant’. Then proceeds to tell me that I have to pay a nominal £1 from my registered bank account to the Raisin account before they can reset. He was banging on about what browser I was using etc. I wanted to reset my password so that I can invest 100k. Well guess what Raisin I’ve had enough. I will also be closing my wife’s account that has substantial funds in at the earliest opportunity.
Avoid Raisin like the plague!
5 May 2026
Unprompted review
Reply from Raisin UK
Dear Steven,
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience, particularly the amount of time you spent waiting to speak with our team.
We appreciate how frustrating long wait times can be. We are currently experiencing periods of higher demand than usual, and we are actively reviewing how we can improve response times and overall customer support.
In relation to updating a mobile number, the £1 microtransfer is part of our verification process designed to help confirm account ownership before sensitive account changes can be completed. This payment is sent to your Raisin UK Transaction Account and is not a fee. Once the process is complete, those funds remain yours and can be withdrawn back to your nominated account.
We understand this process may feel inconvenient, however these checks are in place to help protect customer accounts and ensure changes are only made securely.
We’re sorry that this was not a smoother experience. If you still require assistance, our team will be happy to continue supporting you through the next steps.
Kind regards,
The Raisin UK Customer Services Team
Gareth was friendly and patient
Gareth was friendly and patient. I am an older customer who finds technology difficult. He guided me through everything very well.
Best of all, your company shows you value your customers by answering the phone promptly and not making customers wait for ages! (I always do a phone test first - if they don't answer in a reasonable time - they don't get my money!!)
Forgot to say - they don't use Artificial Imbeciles so my blood pressure stays down!!
1 May 2026
Unprompted review
Reply from Raisin UK
Dear Ann-Marie,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Puzzle solved
I was puzzled as to why I couldn't put a certain amount of money into a new Bank account. I rang Raisin and she immediately explained the reason. I have always found them knowledgable and helpful.
28 April 2026
Unprompted review
Reply from Raisin UK
Dear Jackie,
Thank you for your 5-star review.
We're so pleased to hear that you are enjoying using Raisin UK.
If you need any assistance, please don't hesitate to contact us at 0161 601 0000 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Very easy to set up our account and to…
Very easy to set up our account and to select a savings plan.
26 April 2026
Reply from Raisin UK
Dear Julie,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
I thought I had been scammed
I thought I had been scammed. No reply to emails and useless phone conversation about the Senior Customer Service Team not acting on offering a solution. To add Insults they offered me £25 in compensation after the Financial Ombudsman had to step in to recover my money (£30k).
The money was needed and I had to wait for nearly 2 months before getting my money back. Legal action to recover your money may cost you a third of your savings. Basically Raisin put you between a rock and a hard place to try to deal with their incompetence. There is also a fake cloned website called Raisin, so be very careful with your money.
They use Clear bank which has only 1.9 star on Trustpilot. You can check it for yourself.
18 October 2025
Unprompted review
Reply from Raisin UK
Dear Nelly,
Thank you for taking the time to leave a review. We are sorry to hear about your concerns.
We are unable to locate an account or case matching the circumstances described in your review, so we have requested further details from you privately via Trustpilot. Once received, we will be able to review this properly.
We would also like to reassure you that Raisin UK does not withhold customers funds, and access to funds depends on the type of savings product selected. For example, Easy Access products allow withdrawals, while Notice Accounts require the relevant notice period to be served, and Fixed Term Deposits usually do not allow early closure unless exceptional circumstances apply. These terms are provided before a product is opened.
Raisin UK is a regulated savings marketplace, and all eligible deposits are protected in line with the applicable FSCS rules.
Kind regards,
The Raisin UK Customer Services Team
User friendly
It is a very easy platform to use. I have on occasion had to contact customer services, I have found them very helpful. I think I have been using Raisin for around 2 years now, but have invested with other simular platforms in the past, Raisin in my opinion is the most user friendly, and would recommend it to friends and family.
25 April 2026
Unprompted review
Reply from Raisin UK
Dear Jacqueline,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Missing money and Uncontactable
I have had a number of Fixed term accounts and Easy access accounts with Raisin for years.
I recently closed one Easy access account and withdrew £3500.00 from another Easy access account and also had a 3 year fixed term account mature, all around the same date. However, the amount of cash available for me to withdraw was short £1802.47
I have emailed several times and had no response in more than a week
I have tried phoning several times, but have been on hold forever
The app has no option for sending secure messages, only a general "help" email address that hasn't been replied to, despite several emails from me.
**************************
The reply I eventually received from Raisin does explain the discrepancy regarding my query about £1802.47 and the misunderstanding was mine
The payments are accurate
20 April 2026
Unprompted review
Reply from Raisin UK
Dear Colin,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and the difficulty you had reaching us.
We apologise for the delay in responding to your messages. During periods of high demand, response times can be longer than usual, however we understand how concerning this situation must have been for you.
Upon review of your account, we can confirm that all payouts from your savings products have been processed correctly, and no funds are missing.
Please note that different products pay interest and return funds in different ways, for example annually or at maturity, and this can sometimes make the total amount received appear different from expectations. Full details of how each product pays interest are outlined in the Product Information Sheet and terms provided at the time of application.
Again, we would like to apologise for the delayed response from our Customer Service team and for any concern this caused.
Kind regards,
The Raisin UK Customer Services Team
Don't Trust This Organisation With Your Money
Been trying to change my Nominated Bank Account (required to withdraw funds) for the past week. Three attempts to change online have been futile -- their website will not recognise the sort code, despite this belonging to one of the big 4 UK banks. Therefore been communicating via secure message and phone calls, to get the necessary change implemented. Secure messages are generally ignored. Information provided in phone calls has been wrong. Problem has been passed from one department to another. Raisin now insists that the change cannot be made until I provide a copy of a bank statement (for a new bank account that has only been open for a day or two??) when I already provided a copy of a letter containing all the information Raisin required; besides, my bank statement is none of Raisin's business. Shocking level of customer service. I've been a customer for many years with a mixture of fixed term bonds and easy access savings. At the earliest opportunity, I'll be withdrawing every penny and saving with a different provider as Raisin has totally lost my trust.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Ken,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
For security reasons, changes to a nominated bank account require verification, and in some cases we may need a bank statement to confirm the account details and ownership before the change can be processed. This is a standard safeguard designed to protect customers and ensure withdrawals are only made to an account in the customer’s name.
We’re sorry if the information you received was unclear or inconsistent, or if your messages were not handled as promptly as expected. Your case has been escalated to the relevant team to process the update and has also been logged as a formal complaint. Our Complaints team will provide a full response within the timeframe outlined in your acknowledgement.
Kind regards,
The Raisin UK Customer Services Team
Excellent service provided by Gareth he…
Excellent service provided by Gareth he had me back online within 5 mins, impressive
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Jean,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I got through on the phone in…
I got through on the phone in apparently 3 minutes after trying all week the gentleman was most helpful he answered all my questions in a most understandable way I wish everybody one had to speak to was as helpful.5 stars for him.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Sylvia,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Raisin my expectations
Raisin my expectations
I was originally causes of on line only banking platforms, I’m more use to high street banks.
But I must admit the process from start to finish is easy, fully informed all the way through.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Andrew,
Thank you for your great review.
We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.
If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent professional service
After an understandably long wait on the phone the gentleman to whom I spoke was most helpful, patient and guided me through how to close an account then transfer the money to my bank account. He was very clear in his instructions and spoke very clearly. A very professional process. Thank you.
20 April 2026
Unprompted review
Reply from Raisin UK
Dear George,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Really useful savings platform
Really useful savings platform with an excellent range of options from different banks for easy access or fixed term savings bonds and accounts, straight forward and easy to use.
19 April 2026
Reply from Raisin UK
Dear Mike,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Watch them
Watch them! Raisin is not a bank ,they hold your money until you decide where you want to get the best interest,and when you want to withdraw your funds,you have to chase them on the phone as their website is not very clear on how you get your money back to your own nominated account.Fortunately one of their staff was very helpful.Unfortunately I lost two days interest. Scam?
17 April 2026
Unprompted review
Reply from Raisin UK
Dear Denis,
Thank you for taking the time to leave a review. We’re sorry to hear that the withdrawal process wasn’t clear, although we’re pleased to hear that a member of our team was able to assist.
To clarify, Raisin UK is a regulated savings marketplace. Customers first select their chosen savings product, then transfer funds into their Raisin UK Transaction Account in order to complete the application. Once the funds arrive, they are forwarded to the selected savings product so they can start earning interest in line with the product terms. The Transaction Account is used to transfer money between your nominated bank account and your selected savings product, and again when funds return following a withdrawal, closure or maturity.
When funds return to the Transaction Account, they can then be withdrawn to your nominated bank account. These withdrawals are processed immediately on our side, with the time to reach your bank depending on the receiving bank’s processing times.
We’re always working to make the platform as user-friendly as possible. If you ever need help navigating your account or withdrawing funds, our Customer Service team will be happy to assist, and you can also find step-by-step guidance in the FAQs on our website.
Kind regards,
The Raisin UK Customer Services Team
Ashley was very friendly and human too
Ashley was very friendly and human too. Able to resolve my questions completely. Only downside was the time waiting for the call to be answered. Promised 5 minutes took 12.
17 April 2026
Unprompted review
Reply from Raisin UK
Dear Chris,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Good service
After the frustrations of trying to make online alterations it was most refreshing to speak with Ashley who organised everything for us
Ann Neilan
15 April 2026
Unprompted review
Reply from Raisin UK
Dear Ann,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Found the system quite clunky and some…
Found the system quite clunky and some things are quite tedious to do. For example if you want to switch banks you have extract the money, and you can’t take it all out unless you force a close on the account, then await, then you have to post it to the new account. It’s also difficult to find transaction reports and there are large number of communications that you get which are not always that useful.
15 April 2026
Reply from Raisin UK
Dear Davie,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
When switching between savings products, funds need to be returned to your Raisin UK Transaction Account first before they can be placed into a new product. Depending on the product type, it may be possible to withdraw part of the balance, but this varies by account and the withdrawal options are set out in the product information provided during the selection process.
In terms of transaction reports, guidance on where to find statements and transaction history is available in our website FAQs. Our FAQs also explain how you can unsubscribe from our newsletter if you would prefer fewer communications. If you would like support navigating the platform, our Customer Service team can help by phone, secure message, or email.
Thank you again for your feedback. We’re continuously working to make the Raisin UK platform more user-friendly and easier to navigate.
Kind regards,
The Raisin UK Customer Services Team
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