Raindropclean Reviews 

224
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality, effectiveness, and eco-friendly design, noting they are a great plastic-free alternative. Many appreciate the gentle formulas that don't dry out hands and the pleasant, subtle scents, making them suitable for sensitive skin and enjoyable for the whole family. Reviewers also highlight the convenience and ease of use, especially the tablet refills and stylish, durable dispensers. However, some customers also noted issues with customer service, reporting ignored emails and non-delivery of orders, making it difficult to resolve problems. A few other people also felt that the product's scent was too subtle or non-existent, and some experienced problems with dispenser functionality or peeling finishes.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its overall quality and... See more

Quality

Customers had positive experiences with quality, praising the hand-wash for its gentle, non-irritating... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, friendliness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers expressing satisfaction... See more

Order

Clients share ambiguous opinions on order experiences, with some customers successfully setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic company- brilliant concept, completely free of new plastic, and the only plastic bit is the foaming pump. Otherwise they have recycled amber glass bottles, drop in water handsoap... See more

Rated 5 out of 5 stars

I’ve been using raindrops hand soaps for many months now and I am really pleased with the product and bottle. I have used both the capsule tablets and sachet refills. I suffer from contact dermatiti... See more

Rated 5 out of 5 stars

Raindrop hand wash is so soft and silky and never dries our hands out, smells great and I love that we’re doing our bit for the environment. Have needed customer service on a couple of occasions and... See more

Rated 5 out of 5 stars

I got a subscription first and then contacted customer service to buy extra bottles as my whole family love the scents. The foam feels really luxurious on your skin and my children find it really fun!... See more


Company details

  1. Home Services

Written by the company

Eco-friendly cleaning products with zero plastic waste


Contact info

3.9

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(224)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect product!

I ordered myself a sage green starter kit along with four of the scents and and I couldn’t be happier.

As a long time sufferer of eczema I avoid scented soaps with a passion, by chance I met Georgia at the Newcastle Living North Christmas Fair and sampled the product. Didn’t try my hands out nor did it irritate my skin!

Once the new colours launched I ordered a kit straight away and I’ll be a lifelong customer for sure.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

Love it

We've been using raindrop for about a year now and it's been lovely.I was a bit worried my other half & kids wouldn't take to it but it's great for the family.

We've cut down on plastic and the bottles have been great. My only point for improvement is I wish you could buy the colour bases separately - would love to match with my bathroom colours.

30 November 2022
Unprompted review
Rated 1 out of 5 stars

the bottles are a joke!

The business provides wonderful customer service.
The soap works, but the bottles!! The dark paint begins to flake off the bottles after three to four weeks. The bottles are painted and not made of brown glass. These bottles are marketed by the firm as "the bottles for life." The glasses look bad after around 6 months and need to be replaced. In terms of their bottles, this is clearly not an environmentally friendly choice. I wanted to post this review on their website, but they have made it exceedingly challenging to do so. There is no way that this hasn't occurred to someone else. I've used 4 different bottles in 2 different productions with the same outcome.

30 November 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi there,

We're so sorry to hear that you have had such a negative experience using Raindrop bottles. Like you say, we want you to have the bottle for life, so issues like this are really disappointing and we can only apologise that you have had a negative experience so far. I know you have spoken to our customer services team before but if you could email me at talk@raindropclean.com your original order number so that I can go back to our production team and directors? We have had our new batch tested for the fault to ensure it is not an issue going forward but with cases like this arising, it would be really great to understand which batch exactly your bottles have been from. We can also go through some solutions together :)

Thanks,
Georgia
Team Raindrop

Rated 5 out of 5 stars

Saving the planet.

I was very impressed with this companies products. They smell wonderful. Look good. Plus I get 'brownie' points from my 9 year old grand daughter for saving the planet. Would truly recommend.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

This is a great idea and an amazing…

This is a great idea and an amazing product. I love the fact we no longer waste any plastic on hand soap and we don’t have the gooey mess of a bar of soap to deal with after 3 kids have had their hands round it!

Customer services team are second to none. Highly recommended!!

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous eco soap!

Just love this eco hand soap.
Mix one of the pellets with water in the gorgeous glass bottle and ta-daa you have lovely foaming soap which feels lovely, smells delightful and leaves your hands soft.
Just love it!

17 November 2022
Unprompted review
Rated 5 out of 5 stars

No more soap in plastic

I love that I won't ever need to buy a plastic bottle of soap again! Great packaging also without plastic and the refills are super small and shipped in an envelope, saving on CO2 emissions. Love it!!!

8 November 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Big thanks, Mehmet! Great to hear you're loving Raindrop.

Georgia
Team Raindrop

Rated 5 out of 5 stars

I’ve been using Raindrop for a few…

I’ve been using Raindrop for a few months now and won’t switch back.

Apart from the plastic free part also liking that they seem to be learning/developing the soap every couple of months.

It seems to have got a thicker/better foam and they now have some more scent options which is much appreciated (not a fan of lavender r coconut)

Keep it up! Our family love it

10 November 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Thanks so much for this review, Jan. It's great to hear that you're loving Raindrop and joining us on this journey, constantly striving to make Raindrop products better!

Georgia
Team Raindrop

Rated 2 out of 5 stars

Poor quality and not very eco

Unfortunately I am very disappointed. The first bottles which arrived had faults with the brown film
(Yes not genuine brown glass as expected) flaking off. These were replaced quickly, however the sprays are terrible. Clearly the nozzles cannot cope with the powdered cleaners, despite following instructions exactly. They sent me replacement nozzles (which had already been used as they were also filled up with small balls of scale/powder. When I contacted to say I was having the same issue , I was informed they were sorry to hear this and that was that!
You’ll notice my negative review has mysteriously disappeared from their website along with all the others.
Unfortunately a poor quality product which is overpriced for what you get. It doesn’t last …. Not very sustainable, yet another greenwashed company putting profits before people and planet!

14 April 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi there,

Firstly, we’d just like to apologise that Raindrop has not met your expectations. We’re a small business and feedback like yours really does help us strive to be the best we can possibly be.

Each and every customer of Raindrop is helping us remove plastic waste from our oceans and overall making good decisions to be more sustainable, and the last thing we’d want is to lose you.

We’d like to resolve your issue and earn your continued trust. Please can you either respond to our previous emails or send a new one to talk@raindropclean.com with your order number and the platform that you ordered from? (Whether that be our website, etsy, Amazon etc…) and we can work on a solution together.

Big thanks,
Georgia

Rated 3 out of 5 stars

Really wanted to love this…

Really wanted to love this as I think the concept and eco friendly idea is great, however after using for several months I’ve decided it’s not something I will continue with.

Customer service was great and they quickly replaced my first bottle when the paint started flaking, however the replacement bottle has now started to do the same and as others have mentioned the pump has become stiffer and often needs to be manually lifted back up. Continued replacement of the bottles and/or pumps doesn’t justify the eco claim.

The soaps themselves do dissolve well and only lightly scented which I was happy with. However the product is quite watery so we do find we need several pumps each hand wash, meaning that we’re getting through it a lot quicker than we would it’s cheaper liquid soap counterpart.

6 November 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi Hollie,

Thanks for reaching out. We're really sorry to hear that you received two faulty products. Just to give you some background info, we’ve fixed the flaking problem with our first batch, so if you're willing to give us another try, we'd be more than happy to help.

We've also increased the thickness of the soap in our refills. We’re constantly improving/developing on each batch based off customer reviews.

If you'd like to talk further and give the fresh batch a go (free of charge), please email us on talk@raindropclean.com.

Thanks so much,
Georgia
Raindrop Clean

Rated 2 out of 5 stars

Dodgy bottle pumps and runny soap

I was gifted a Raindrop starter set by my sister. Up to then i had been using KanKan which is beautiful handsoap refils in recyclable aluminium cans, but I was looking for something less expensive. Sadly I'm not impressed with Raindrop. I find the soap itself really runny and I have to use three pumps to get something that feels a bit like soap. It's just not rich enough for me. And, like many other reviewers the bottle pump has stopped working! I'll be going back to KanKan....

20 October 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Morning Alexandra,

We're so sorry to hear that you have had issues with your Raindrop bottles!

We’re always happy to replace a soap dispenser with issues. Plus, our new Hand Soap is thicker and better at cleansing than ever before.

Please can you email us at talk@raindropclean.com so we can arrange a replacement for you?

Thanks,
Georgia
Raindrop Clean

Rated 5 out of 5 stars

Finally a true plastic free refillable…

Finally a true plastic free refillable hand soap! Been using these for a few months now and have had so many comments on how nice they smell as well as how nice the foam feels on your hands. Very pleased with them and think they’re a great idea. The only thing to improve would be the colour of the bottles and the ring around them. We were lucky that they actually match our bathroom perfectly but I’m sure others would love to have them in different colours.

29 September 2022
Unprompted review
Rated 2 out of 5 stars

Terrible communication

It's a shame to see a product with such good intentions with overall sub-par reviews, but I can see why this has happened. The products (soap) are fine and I'd be quite happy to continue using them but the communication from Raindrop is so poor that I don't see this as a feasible option. I ordered soap refills 2 and a half weeks ago, they were dispatched 2 weeks ago and I was informed they'd be here within 2 days... Two weeks later and still no soap. I now have empty soap bottles and have no choice but to go and buy more from the shops, which defeats the object of this.
To add insult to injury I have emailed their support team 5 days ago, to which I have received no response and also resorted to messaging their Instagram page, again, no response. So I'm currently stuck without refills for my soap and no indiciation of when they might arrive. Absolutely terrible!

14 September 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi Jenny,

Thank you for your honest review, it really is useful to help us grow and succeed as a business. To give you a bit of insight, we've very recently migrated to a new customer service platform and unfortunately we've had some teething issues (which are currently being dealt with). However I believe our customer service lead has picked up your enquiry and is dealing with it as a priority as we speak.

Again, apologies for the inconvenience and we'll get this sorted for you asap!

Thanks,
Georgia

Rated 4 out of 5 stars

Faulty Product

I ordered the handsoap kit as I was looking for an eco-friendly refill system with minimal plastic. Wasn't too keen on the dark brown glass but this was the only option so went for it. Except it's not dark brown glass. Its clear glass that is coated in a dark brown film that flakes off and floats around the bathroom after two months use. My glass bottle now looks really scruffy with bits of the coating gone. Would have preferred a non coated glass or even a frosted glass. Very disappointed.

Update: Raindrop were quick to contact me a keen to rectify the situation. I was sent a replacement free of charge. I was impressed with their efficiency in this.

4 September 2022
Unprompted review
Raindropclean logo

Reply from Raindropclean

Hi Megan, I'm very sorry about this - it sounds like your bottles have a manufacturing fault, they're designed to last for many years and this shouldn't happen.

Please can you pop us a message at talk@raindropclean.com and we'd be more than happy to send you a free replacement set.

Thanks - Team Raindrop x

Rated 4 out of 5 stars

Aesthetically pleasing and plastic free! Ticked the boxes for me 👌

Have been looking for aesthetically pleasing plastic free solutions for my home for a while now and instantly fell in love with the raindrop hand soap bottle!

Even better, the refillable tablets smell amazing and create a lathery foaming substance!

One thing I would say is though don’t just buy the refillable tablets and hope they will work in any old bottle. It has to be bottle that has a pump for foam.

23 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look