Rainbow Railways Reviews 298

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery of their orders. Many people appreciate the helpful, friendly, and knowledgeable staff, noting their willingness to assist and provide information. The products themselves, including various models and bespoke items, are frequently described as well-made and detailed. Reviewers are particularly impressed with the fast dispatch and delivery times, often receiving their items the next day, even for international orders. The communication throughout the ordering and delivery process is also highly valued. However, some customers occasionally received items that appeared to be second-hand or modified, despite not being advertised as such, and a few experienced issues with broken models upon arrival, though the company promptly offered replacements.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent, quick, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and quick... See more

Product

Users describe positive interactions with product, consistently praising the quality and selection. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of online ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was accurately described, fairly priced & protectively packed. This quality of support for on-line customers is exemplary. Supplementary: My comment a bit serious, but it's a serious business for... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more

Company replied

Rated 5 out of 5 stars

Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more

Company replied

Rated 5 out of 5 stars

You can't fault Rainbow Rails for their massive catalogue and their excellent service. Have known Mark for over 20 years now. Always a gentleman and always helpful. My big Kato Unitrack order to the N... See more

Company replied


Company details

  1. Model Shop
  2. Collectibles Store
  3. Hobby Store

Written by the company

Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

298 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I think the guys are great .

I think the guys are great .
Sent the loco as I instructed.

3 November 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind review! We’re really pleased to hear everything was sent exactly as you instructed. It’s great to know you had a smooth experience with us.

We appreciate your support and look forward to helping you again!

Team Rainbow 🚂🌈🌈🌈🌈

Rated 5 out of 5 stars

Always had good service from the chaps…

Always had good service from the chaps at Rainbow Railways. Always well packaged and much care taken with everyone’s purchased. I wish they were closer as I live in Leeds, Yorkshire.
Well done chaps and my three pre-order Cavalex class 47’s are with you 🙏

27 October 2025
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Reply from Rainbow Railways

Thank you for such a warm and thoughtful review! We’re really pleased to hear you’ve always had good service from us and that our packaging and care meet your expectations. It means a lot to know you trust us with your pre-order Cavalex Class 47s.
We’re always here to help wherever you are. Thank you again for your continued support

Team Rainbow 🚂🌈🌈🌈🌈

Rated 5 out of 5 stars

Easy to use website and simple to…

Easy to use website and simple to order.
Delivery also very swift

4 November 2025
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Reply from Rainbow Railways

Thank you for your great review! We’re really pleased to hear you found the website easy to use, the ordering process simple, and the delivery nice and swift. We appreciate you choosing us and hope to serve you again soon!

Team Rainbow 🚂🌈🌈🌈🌈

Rated 5 out of 5 stars

Very fast international delivery

Very fast international delivery, option for DHL Express which is more hassle free. Beautiful model loco :)

4 November 2025
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Reply from Rainbow Railways

Thank you for your fantastic review! We’re delighted to hear your international delivery was very fast and that the DHL Express option made things easier for you. Even better to know you’re happy with your model - enjoy! 😊

Team Rainbow 🚂🌈🌈🌈🌈

Rated 5 out of 5 stars

Speed of dealing with orders is always…

Speed of dealing with orders is always fantastic. Items always packed well and communication always impeccable

3 November 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for your wonderful feedback! We’re really pleased to hear you’ve consistently experienced fast order processing, careful packing, and great communication from us. It means a lot to know our efforts are appreciated.

Looking forward to serving you again soon!

Team Rainbow 🚂🌈🌈🌈🌈

Rated 5 out of 5 stars

Good advice and service from Rainbow Railways

Called with a few questions about decoders and stay
alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will definitely
use this shop in future.

31 October 2025
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Reply from Rainbow Railways

Thank you so much for your kind words! We're really glad to hear that our team could help with your decoder and stay-alive questions, and that your order arrived quickly. Providing friendly, knowledgeable service is what we aim for every time. We truly appreciate your support and look forward to helping you again soon!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

11/10, would order from Rainbow again

Rainbow were fantastic. I ordered a set of custom transfers direct from them and within 4 days they were already with me. Could not fault their service and will be buying from them again.

30 October 2025
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Reply from Rainbow Railways

Wow — thank you for the amazing 11/10 review! We’re thrilled to hear your custom transfers arrived so quickly and that you were happy with our service. It means a lot to know you’d order from us again.
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Quick delivery

Quick delivery, kept me informed and a reasonable price.

29 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind feedback! We’re really pleased to hear your order arrived quickly and that you were happy with the price. We appreciate your support and hope to serve you again soon!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Lovely model

Lovely model, many thanks

27 October 2025
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Reply from Rainbow Railways

Thank you for your kind words! We’re delighted to hear you’re happy with your model — enjoy running it, and we hope to serve you again soon.
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

First class service…again!

Super service from Mark as always. Fast delivery. Very well packaged. Great stuff!

27 October 2025
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Reply from Rainbow Railways

Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had another great experience with us — Mark will be thrilled to know his service was appreciated. Thanks again for your continued support!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Good experience

When visiting your shop for the first time I found your member of staff professional.
When looking on your website at home I found some coaches which I had been looking for some time ago so I ordered them.
Delivery was good and quick

27 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you so much for taking the time to leave such lovely feedback! We’re delighted to hear your first visit to our shop was a positive one and that you found the coaches you’d been looking for. Great to know your order arrived quickly too! We really appreciate your support and hope to see you again soon.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Great service as ever

Great service as ever, thank you. Timely, efficient and no fuss.

27 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind review! We’re really pleased to hear you were happy with our service, delivery, and prices. Your support means a lot to us!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Delivered within days

Delivered within days, thanks

27 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We’re glad your order arrived so quickly — we appreciate your support and hope to serve you again soon.
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Great service

Great service. Highly recommended business.

6 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We really appreciate your recommendation and are glad you were happy with our service.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

If your looking for models come to rainbow railways

I was able to pre order a couple of scottish bus sets from rainbow railways first time I've bought anything from them as I hadn't heard of them . So really just waiting for the models to come into stock .

5 October 2025
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Reply from Rainbow Railways

Thank you for choosing us for your first order! We’re glad you found the Scottish bus sets you were looking for. Your pre-order is safely in our system, and we’ll keep you updated as soon as the models arrive.
Team Rainbow 🌈

Rated 5 out of 5 stars

very good

very good service price is right and good delivery

8 October 2025
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Reply from Rainbow Railways

Thank you! We’re really glad you were happy with our service, prices, and delivery. Your support is much appreciated!
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Excellent all round company 👍

Excellent all round company that goes the distance - all the way to Australia. Happy to recommend and buy from again. Cheers guys !

1 October 2025
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Reply from Rainbow Railways

Thank you so much! We’re thrilled to hear your order made it safely all the way to Australia and that you’re happy with our service. Your recommendation means a lot — cheers from all of us here!
– Team Rainbow 🌈🌈

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative
I will use this supplier again without hesitation....

7 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for your kind words! We’re so pleased to hear you found our team helpful and informative. We really appreciate your support and look forward to serving you again soon.
Team Rainbow 🌈🌈

Rated 5 out of 5 stars

First rate service and a very…

First rate service and a very competitive price.

7 October 2025
Rainbow Railways logo

Reply from Rainbow Railways

Thank you! We’re delighted you were happy with our service and prices — your support means a lot to us.
Team Rainbow 🌈

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