Rainbow Labs Reviews 517

They emailed me saying the sample sent did not have enough blood and that I can buy another test kit for £15 to retake the sample.
They didn't tell me how to do this so I emailed customer support. They didn't respond. When they sent me this feedback link and I put 1 star it gave the option to instead contact customer services, so I did again requesting how to purchase another kit. Heard nothing again.
As I paid for a test and gp appointment this is almost £150 down the drain now

Having read some of the reviews i wish i had never used this company.
Paid on the 12th Nov. and was told there were delays due to 'relocation'.
Test finally arrived mid-jan. I turned it around and waited for results. After 3 chasing emails finally got told on 31st January that the sample had been affected by haemolysis so no good.
Now been told i will get a refund!!
Lets wait and see. 80 days just to be told nothing and 50quid down. Terrible.

There is something very wrong with the Rainbow Labs organisation. They advertise themselves with an NHS badge, which would equate to trust, but I simply don't believe their affiliation.

I too sent off for a test, received the kit, I sent it back complete, but results have been forthcoming in months. There phone has been out of order for months, they don't respond to the Contact form via their website and are therefore uncontactable.

Due to their tests generally costing less than £100 a section 75 chargeback for an incomplete service can be a challenge but not impossible (don't rule it out).

I would suggest you do not send this company money and use your GP instead. I know GP appointments can be hard to get, but you will have your appointment and results well in advance of Rainbow Labs completing them at the moment, if they ever complete them at all.

Received test kit for menopause, followed instructions and sent it back, they received it on 12.10.24 and no result. No response to emails, phone numbers don't work. I have complained to CQC. Particularly surprised as I got to this company through a link on my doctors website. DO NOT USE.

Signed up for a recurring subscription to test thyroid regularly. First test came through post and went smoothly. Second test due in July didn't materialise and now the phone number doesn't work and there is a message saying they are moving address. Don't sign up. Don't trust them.

Paid for a PSA test and money taken from credit card on the 21st October. As of 4th November still no test kit. Their website says they’re relocating their lab so to expect delays. When I made my order the delays were expected until 30th October, checked today and now it says 14th November. I have zero faith in their clinical abilities if this is how they deal with clients especially with such a life changing test. Very fast to take payment and over 2 weeks later nothing. Have requested refund and going to someone more reliable. Always check company reviews before using these services - I will be!

So terrible, I would never recommend. Contacted support over 2 weeks ago with no response. Contacted their admin team via their website form with no response. Called their office and the phone number didn’t work. The worst service ever, an absolute disgrace.

Quality control when dispatching test kits is non existant.
Contents list says 3 lancets, there were only two
Two alcohol wipes, there were none
Two plasters, there were none.
Results arrived resonably quickly.

Sandex is amazing I’m so pleased with results

Received email with link to test results, but the link didn't work! Really frustrating not to be able to access the report.

We enjoy tremendous support at Rainbow Labs and are very happy to recommend them.

I tried Rainbow Labs for the first time and found them highly professional, helpful and courteous. The blood test was carried out at their Harley Street facility which is easily accessible. The report arrived within 48hrs with detailed recommendations and any actions which were easily understood. It is set out in a wonderful system of graphics using a colour-coded system for ease of use and understanding. Highly recommended.

I recently used the services of Rainbow laboratories. The staff were knowledgeable and friendly. The results were turned to me in record time. Overall, I highly recommend this lab to anyone in need of accurate and quick results

PCR test for SARS-COV-2 ordered. Reasonable price (£35 at time of test, October 2022) and fast turnaround. Results were entered into the NHS system. It is frustrating that the marketing was centred around people wanting tests so they could fly rather than preventing spread of covid and supplying evidence of a positive covid infection to help deal with any potential medical gaslighting over post-viral illness. Also it’s an injustice how the state no longer provides free tests and the NHS Covid app is being shutdown - not that this is the fault of Rainbow Labs - the UK government is forcing us to navigate a purchasing decision on which company will provide the most accurate testing that we aren’t equipped to make and pay for it just to have a chance of keeping ourselves and others safe and get access to medical care while all covid precautions have been / are stripped away. An excellent service from Rainbow Labs (minus the obnoxious advertising and insistence on providing a passport number) but in the context of widespread state abandonment. Healthcare shouldn’t require complex interaction with the market or any cost to the individual.

Highly recommend Rainbow's service. Quick and hassle-free.

Good option for those with busy schedules. Professional staff and convenient process.

Wonderfull experience. All staff including customer service was very kind, available and helpful.
It looks like the interpretation of the blood tests is automated and the system could use some improvements but over all the results were quite clear.

As a B2B lab this is the worse option you can choose because:

- they ask you to pay upfront for all materials such as PCR swabs
- for Covid results they are always late with results which caused us to give many refunds to clients
- communication is very difficult as you ask for something they reply about something else
- they are not opened week ends which causes a lot of issues
- they also ask for unjustified payments without breakdown of costs + to pay for the samples that were 1-2 days late ???

Best to find some other provider as these guys have no clue about business

In regards to their response, I can provide all emails from unhappy customers, refunds, and complaints. Their own owner of the lab came to the clinic and registered patients himself onto their platform. Then after 3 hours they email for us to register them again! Joke with a super cheap portal and extremely rude and unprofessional staff, kind of childish even by their reply below! By flagging my review doesn't mean you will get it removed, I can provide all the profs needed to support my complaint!