I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would be lovely to win one of these houses and they all look wonderful . My only issue is as a pensioner to get the discount they take you thro all these stages and once you get the code there's no wa... See more
Company replied
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask fo... See more
Company replied
Three things make Raffle House really stand out to me: 1️⃣ Winners can choose cash instead of a house – which is a huge plus. Selling a property isn’t always easy and can quickly eat into you... See more
Company replied
Company details
Written by the company
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 27th Dream Home Draw is live
Written by the company
- Enter to win this £2m Cheshire Dream Home
- It's time to win big and give to charity. Dreams. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service, and they support grassroot charities
I've just discovered Raffle House who run a lifestyle competition prize draw to win a house of your dreams. If you pay to enter via their website, you can enter the draw and support a charity. What I like about them is that you can choose from their list which charity you would like to support, and rather than being larger well known organisations, they are smaller grassroots charities who don't get the same publicity as larger charities. You can search the charities they support on the Charity Commission website and find out more about what they do.
My experience of Raffle House customer service is excellent. I had a couple of questions about their terms and conditions, and they replied to me by the next day answering my questions. I like the fact that should you be lucky enough to win, they give you the option of remaining anonymous. And with the option to take the comparable cash equivalent of the value of the house, what's not to like?
11 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Louise, thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re really pleased to hear you appreciate our support of grassroots charities and the choice we offer in who you can support. It’s also great to know our customer service team was able to help answer your questions quickly and clearly.
Reply from Raffle House Ltd.
Hi Sarah, thank you for your wonderful review.
We’re delighted to hear you enjoyed the experience with us!
FANTASTIC CUSTOMER SERVICE!
7 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Miss B, thank you so much for your lovely feedback.
We’re really pleased to hear you had a great experience with our customer service. Your support means a lot to us, and we wish you the very best of luck in the draw! 🍀
Reply from Raffle House Ltd.
Hi Rose, Thank you for your lovely review! We're glad the team were able to support your query.
It's really amazing step😍
7 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi there, thank you for your lovely review!
Absolutly fabulous team with 10 out of…
Absolutly fabulous team with 10 out of team support and happy winning everyone
4 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Abi, Thank you for your amazing review!
Excellent website with great detail
The website is excellent and in great detail and it can easily be navigated when purchasing any tickets for a raffle draw. It is also straightforward to easily check on any information on any of the Raffle draws on the website. Thank you Raffle House for the great service from the professional staff.
7 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Salim, Thank you for your wonderful review! We're glad you had a positive experience!
Their website does not give the option…
Their website does not give the option to leave them!
That is a serious shortcoming as anyone who wishes to leave is offered no such option. Not acceptable.
5 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.
We’d like to clarify that you can cancel your subscription at any time directly through your account. Simply log in, go to My Subscriptions, click the drop-down arrow next to Details, and select Cancel Subscription for the relevant plan.
This will ensure the subscription is canceled immediately and that no further payments are taken.
If you need any further assistance with the cancellation, please contact us at info@rafflehouse.com, and we’ll be happy to help.
Great customer service.
I recently emailed Raffle House regarding the current raffle, within a short time I received a reply answering my question.
Great customer service.
1 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Steve, Thank you for your great review! We're glad the team were able to support you effectively.
Raffle house looks very good i bought…
Raffle house looks very good i bought some tickets and keep my fingers crossed ''its nice to be offered the opportunity to take part in a possibility and donate to a charity of your choice at the same time even if i don't win this time theres always a chance to try again and from what i have researched online about Raffle house it looks very legit so ill try again soon .
4 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Tom, Thank you for your review. We pride ourselves in differing from our in-market competitors, and partner with amazing charities, as well as offer alternative prizes depending on what's best for the winner!
I had an issue with Raffle House
I had an issue with Raffle House where I thought I had been charged for tickets I had not ordered. It turned out to be my own fault. They clearly explained the problem and were very calm and understanding. Good customer service is always appreciated.
2 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi John, Thank you for your lovely review! We're glad the team were able to support you.
The response from my query was far far…
The response from my query was far far quicker than anticipated and a sensible solution was found. Thank you Kathie.
30 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Josh, thank you for your great review. We're glad you felt supported and enjoyed your experience with us!
I haven't won yet but I will
I haven't won yet but I will! I always have great help from the team with all my questions and one day when I win they can visit me for tea in my new home 😁
30 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Kathryn, thank you for your lovely review, all the best!
Great customer service and help
Great customer service and help. Quickly resolved and refunded my accidental order of too many tickets.
Great service, thank you very much !:-)
21 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Kristie, thank you for your review. We're glad the team were able to resolve your issue, and you enjoyed your experience!
Reply from Raffle House Ltd.
Hi Wayne, thank you for your amazing review!
Prompt service with a query I had.
Prompt service with a query I had.
Matter was resolved to my satisfaction.
28 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Rama, thank you for your great review. We're glad you enjoyed your experience!
Very helpful and so well organised
Very helpful and so well organised. Customer service is exceptional.
28 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Susan, thank you for your lovely review!
Raffle House Support Team.
Very speedy response.
Immediatev enquiry acknowledgement. Answer within a few hours to my enquiry, from the helpful Customer Support Team.
5 Stars+.
27 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Peter, thank you for your incredible review! We're so glad the team were able to support you efficiently and quickly.
Very Good Experience with My Query
I received an immediate and helpful response to my query and if I win, I'll be even happier!
28 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi there, thank you for your lovely review/ We're so glad the team were able to support you. All the best!
Speedy response to my problem with…
Speedy response to my problem with inadvertently over buying tickets- very helpful
27 November 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Ruth, Thank you for your great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.