radpowerbikes.ca Reviews 3

My bike got an error 30. I went through the troubleshooting with the technician in the chat, and he concluded that I needed to buy a controller for $200. Once the new controller was installed, I had the same error 30. When I talked to the technician via chat, we went through some more troubleshooting and figured out that it was the display that was failing and I had to buy another one. Rad refused to get the controller back, so the repair cost me over $400, even though they could have the right troubleshooting from the beginning and figured out what was wrong. Customer service did not want to hear anything, even though she acknowledged the mistake. Stay away from Rad

No customer service
never respond to online request or emails
they never answer the phone calls
They don't deserve even one star
I purchased rad power mini 4
10 months ago and the charger is not working
I can't use my bike and zero help from rad power bike
Canada

Really great, knowledgeable customer service. They're always super helpful when I have any questions about my ebike. One of the reasons I chose a Rad ebike was because I heard how good the customer service was and they definitely lived up to that.