I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more
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Review summary
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This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more
My mitigation contractor gave me a free Radonova test kit to evaluate the effectiveness of the contractor's work. The instructions were very easy to follow. Radonova sent its report the same day tha... See more
This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more
Company details
Written by the company
Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.
Radonova - The global leader in radon measurement
Written by the company
Contact info
Södra Depågatan 2, 75454, Uppsala, Sweden
- kundservice@radonova.se
- radonova.se
4.7
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The overall experience with Radonova has been very poor
The entire experience with Radonova has been difficult: From returning the monitor puck to the mitigation activities coordinated by their other division, HBPRadon. There is no way to get in touch with anyone. All available phone numbers for either entity have been going to the same "Our phone line is temporarily unavailable" message for weeks. It gives instructions to send an email to customer service. There is never a response to emails sent to the instructed address or messages sent through the customer portal, or any of their other published "help" email addresses. Bottom line: There is just NO customer service from this company.
7 July 2026
Unprompted review
Reply from Radonova Laboratories
John,
This is Ben, VP at Radonova.
I want to address your concerns directly.
First, on communication: our team informed you earlier today that your email address (JDC.9TPMS@8SHIELD.NET) is being flagged by our firewall due to its format. This may have caused delays on messages from us, and it's likely you've experienced this with other companies as well. I also tried to personally reach you by phone about an hour after you requested a call – unfortunately without an answer. I mention this only so you know we are actively trying to reach you, not avoiding you.
Second, on your case: we are in contact with the mitigation firm, Radon Services of Kansas, to fully understand the situation. I want to be transparent with you – we cannot cancel a mitigation without a proper investigation, and that investigation is underway now.
I understand you want this resolved quickly, and so do we. You will hear from me by email as soon as we have more information from the mitigation firm.
Best regards,
Ben
Vice President
Radonova Laboratories
Avoid this America company. No customer service
I had there radon detector in my basement for 4 months. When it came time to return it for testing Canada post said I needed to fill out a declaration of duties first. This meant downloading a private app of filling out forms for duties and shipping cost. When I contacted radonova numerous times to find out if this is what I needed to do they never returned my email. Radonova has no customer service. Canadians, avoid this company! The hoops you need to jump through are just not worth it. There are much better Canadian companies. Radonova take your money, waste 4 months of your time only to throw their product into the garbage. Buy Canada! Avoid American companies at all cost!
7 July 2026
Unprompted review
Reply from Radonova Laboratories
Dear Customer,
I want to let you know that we take complaints like this very seriously.
We have looked into this now, and cannot see any emails from you. Can you please confirm all emails have been sent to customerservice@radonova.com, and from what email you are sending the inquires?
Customers often pick Radonova because of our excellent customer service and guidance through the process of testing for radon, and I want to better understand when, and where, you have contacted our support team.
Regarding the returns to the United States for analysis - that has indeed been the case in the past, and we have been very transparent about not having a lab in Canada.
However, we have since July this year opened up our first Canadian office, and deliveries and returns now stays within Canada going forward. As our long term radon detector is the most popular detector for testing radon in Canadian homes, this is a step in the right direction for making the journey smoother for Canadians.
Please resend the inquiry to customerservice@radonova.com and we can start the process of solving any questions or concern you may have.
Thank you - and we would love to look at this further to better understand the concern.
Best,
Ben - VP at Radonova
Your Canadian just use a Canadian…
Your Canadian just use a Canadian company cost me $91 to ship this back to them
It’s idiotic
18 June 2026
Unprompted review
Reply from Radonova Laboratories
Dear Customer,
We understand the frustration with cross-boarder shipping and have therefore opened up a Canadian Distribution Center as of June 1st 2026.
Again, we apologize for the inconvenience but assure you that this is a problem of the past.
Best,
The Radonova Team
Excellent customer service
Very easy to use the Radon sensors excellent customer service. Always answer queries via email and very helpful. Can't fault this lab.
4 June 2026
It did what I needed it to do
20 May 2026
I ordered a kit and it never arrived
I ordered a kit and it never arrived. I've tried to contact the company by phone, email and through the form on their website multiple times but no reply.
13 May 2026
Unprompted review
Reply from Radonova Laboratories
We're sorry to hear your order didn't arrive and that it's been impossible to get in touch with us. Your order was sent on the 13th but must have been lost in post. Note that all orders are dispatched from our Sweden branch to avoid customs complications but they do sometimes take a little while to get through. We'll re-send the order tomorrow and hope one of the packages will arrive very soon. Many apologies for the inconvenience this has caused!
Radonova are always helpful and…
Radonova are always helpful and professional when dealing with our requests.
20 April 2026
fast and efficient
21 April 2026
3 months since I sent the kit, no results
I sent you guys my radon test kit back in February. I called you in March and was told that it was received and results gonna be ready in 10 days. Now it is the end of April and still nothing.
26 April 2026
Unprompted review
Reply from Radonova Laboratories
Dear Customer,
Unfortunately, we were unable to issue a report due to a manufacturing defect of the radon detector. As communicated over email on the 8th of May, we have sent a new test kit free of charge, for retest of the property.
We understand that this is frustrating, and we are available from 9 am to 12 pm CST on 331 814 2200, or 24/7 on customerservice@radonova.com.
Please reach out if you have question regarding how this could happen, or any general questions regarding your new test.
Again, we apologize for the inconvenience.
Best,
Benjamin at Radonova
Professional, quick and polite !!!
Really quick delivery, professional support when i asked questions and a really timely report given.
24 April 2026
The self test was easy to administer…
The self test was easy to administer and return to the lab for processing. The report was generated promptly and returned.
8 April 2026
The form didn’t ask for testing dates…
The form didn’t ask for testing dates and times yet you couldn’t run the test because I didn’t provide them. I gave the dates/times that I ran the test and would appreciate if you could take them over the phone so I don’t incur additional cost and waste of time.
13 April 2026
Reply from Radonova Laboratories
Dear Customer,
We were unable to issue a complete report with radon levels because we did not initially receive the start and stop dates for the measurement — these are required fields on our form.
Once you provided that information on April 13th, we updated the report and sent out a revised copy.
Please let us know if there is anything else we can help with.
Best,
Ben at Radonova
Very fast communicative and no issues
Very fast communicative and no issues. Just follow the instructions on their website with what they give you and you’ll be just fine.
3 April 2026
An easy and quick way to check Radon levels
. Professional work and very quick with Radon testing results . Alpha Energy Labs in Carrollton, Texas did the work
18 March 2026
Fast delivery on shippin
Fast delivery on shipping kits, and send back the results, was very impressed with service.
16 March 2026
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