I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Ordering, set up and testing were all easy. Call handler, during test process, was friendly and reassuring.
19 August 2024
It was so easy to order snd came very…
It was so easy to order snd came very quickly. My elderly mother is more relieved now incase she has a fall.
6 August 2024
The speed at which radius was in touch
The speed at which radius was in touch, thank you!
1 August 2024
Very quick response and friendly staff
15 July 2024
Fast and efficient service with all my…
Fast and efficient service with all my concerns explained in an understandable manner.
19 August 2024
Easy to obtain and to install
I found the whole process of ordering and installing the monitoring alarm very simple and easy. The staff were very helpful at all times.
24 June 2024
Easy to order and arrived promptly
Easy to order and arrived promptly. Just plug in and you're good to go. Highly recommend.
23 June 2024
Well done radius
Speedy delivery of equipment and staff I spoke to on the phone most helpful.
12 June 2024
Explained everything brilliantly
Explained everything brilliantly, very friendly and helpful
27 May 2024
Highly recommend!
Website well organised and informative; therefore purchasing product couldn't have been any easier. Once purchased was kept fully informed of order progress and on arrival set up was seamfree and stress free. Overall, couldn't be any happier with my purchasing experience.
15 July 2024
Speedy response when ordered
11 July 2024
I ordered a pendant almost a week also…
I ordered a pendant almost a week also and still have not received it.
I placed this order to give my wife and myself a comfort zone,as she had a fall recently and thought the service would have been quicker than this.
Still haven't received it to date
30 June 2024
Reply from Radius CONNECT24
Hi Sam, We apologise for the delay in delivering your order. We understand the importance of receiving the pendant promptly, especially given your wife's recent fall. Unfortunately, a 4G outage in our area caused an unexpected delay in testing the units, which affected the delivery time.
Please be assured that this is an isolated incident, and our orders are typically delivered within 2-3 working days. According to our records, your order was successfully delivered & tested on 11/07/24. If you have any further questions or concerns, please don't hesitate to contact us.
Once again, please accept our sincere apologies for the inconvenience.
Thank you,
The RC24 Team
Fast efficient customer service
Fast efficient customer service. Received very quickly. Peace of mind knowing my mums able to raise the alarm if needed.
21 March 2024
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