Banner for Radius.com

Radius.com Reviews 4,272

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,908 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, often going above and beyond to assist. The customer service is frequently highlighted as exceptional, with many appreciating the clear information, quick responses, and efficient problem resolution. Reviewers are very satisfied with the overall service and user experience, noting the ease of setup and the smooth management of processes. However, some people mentioned issues with communication, such as not receiving replies or updates, and experiencing delays in account closure. A few other people also felt that the customer service was disorganized, lacked understanding of small business operations, or involved unprofessional interactions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, brilliant, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process straightforward and... See more

Response time

Customers generally report satisfaction with response times, highlighting prompt and helpful interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask about changing the details on our dashcam and was told that this had already been done. The customer service agent, Lisa gave me step by step instructions on how we could change this... See more

Company replied

Rated 5 out of 5 stars

My Account Manager Ross Clarke has been a great support in the several years we have been with dci/radius. He’s offered demos/training sessions and checks prices regularly knowing how important it is... See more

Company replied

Rated 5 out of 5 stars

Once again, I have needed the assistance of Radius Telematics & the one & only Molly Barnes has done her stuff to help me without a pause & in the blink of an eye. This is getting a regular thing how... See more

Company replied

Rated 5 out of 5 stars

Used radius for a while now, great service and offer a platinum service for our fleet. Highly recommend. Andy is a stellar member to the team always been great assistance when needed. Keep the wor... See more

Company replied


Company details

  1. Fuel Supplier
  2. Business Insurance Company
  3. Energy Supplier
  4. Telecommunications Service Provider
  5. Telematics Service

Written by the company

Solutions for businesses of all sizes. Our tailored solutions allow you to benefit from a one-stop shop that can help keep your business on the go and connected. We offer fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 450,000 businesses all over the world to help them grow and become more productive.


Contact info

Fuelling Business Growth

View our full range of business solutions

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lizzie was so helpful and professional

Lizzie was so helpful and professional

19 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Lizzie provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

It was a pleasure to deal with James

It was a pleasure to deal with James. Very patient lad and followed up exactly when he said he will. Thank you!

19 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Don. Thank you for saying such kind words about James, we will be sure to let them know, if there is anything else you need help with, please do get back in touch.

Rated 4 out of 5 stars

Caroline from Radius called me…

Caroline from Radius called me regarding a minor issue that I had previously reported, and whilst on the call she highlighted a pricing issue, in my favour, that I was unaware of and started the process for correcting it.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Caroline provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

Very helpful

Everything Ash did to help me, was done with confidence and a courteous nature.

30 April 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Ash provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

Ash Harrison was a great help

Ash Harrison was a great help and lovely to talk to. She helped me with a few different services that I didn’t know were available.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Neil. Thank you for saying such kind words about Ash, we will be sure to let them know, if there is anything else you need help with, please do get back in touch.

Rated 5 out of 5 stars

Great training session from Leah who…

Great training session from Leah who was extremely knowlegable and experienced to ensure i was left confident to navigate the portal.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for leaving such a lovely review, your kind words have left a good impression on our colleague Leah. We're working hard to make sure our customers continue to get great service, and we hope you continue to feel satisfied.

Rated 5 out of 5 stars

Nicolas was friendly calm and very…

Nicolas was friendly calm and very informative and helpful

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Nicolas provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

Lizzie was great

Lizzie was great, she was very professional and attentive.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

We are very happy to hear that Lizzie provided the best support possible, we will be sure to let them know. Thank you for your review!

Rated 5 out of 5 stars

With Matt I have really good experience…

With Matt I have really good experience and I am really happy that I got a fuel card thank you so much for your help and time I am really appreciate

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thanks so much for your review, we're very pleased to hear you're a fan of our solutions!

Rated 5 out of 5 stars

I had a brilliant experience from start…

I had a brilliant experience from start to finish. The service was professional, friendly, and incredibly efficient. A special thank you to Katie Morgan, who went above and beyond to make everything smooth and stress-free. Her attention to detail, kindness, and excellent customer care really stood out. I would highly recommend this service to anyone looking for quality and reliability.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Hello Ivo. We really appreciate you taking the time to leave us such a brilliant review, we will be sure to pass on your nice comments to Katie, they will be pleased to see this. We hope you continue to enjoy our service.

Rated 5 out of 5 stars

Spoke with Syanthan Grandhi over an…

Spoke with Syanthan Grandhi over an issue. Fully resolved. Great customer service, credit to the company.

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words about Syan and thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Absolutely great experience

Absolutely great experience.
I’ve most of the services they cover and it’s very comfortable for the business to have all together.
Special mention to Sam Crofts from insurance… what a incredible professional, for people like this guy business get better and better. Thank you Sam!

18 May 2026
Unprompted review
Radius.com logo

Reply from Radius.com

Thank you for your kind words about Sam, We will be sure to pass this on and thank you for taking the time to leave us a review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look