RadiatorKopen Reviews 140

Great delivery service and good components

Excellent service, wide selection

The best experience that I have today (Sergio) is a very kind person and help to carry the radiator.

The product because it was never delivered. Customer service and inventory management is trash. I ordered a product in Aug that was meant to be delivered in 1 week. They kept telling me it will come next week - this went on for 4 weeks. on the 4th week after speaking to them on the phone they insured me I'll have it by next week. then I get an email that the order was canceled. I call them up again they tell it's for 2 reasons 1 they dont have in stock! and 2 for writing a bad review on google. That's how professional these guy are!

Awful company. Dont buy anything from them. As soon as you open the carton box they wont accept a return even though by law you have 14 days to inspect the item and return it without any reason. I ordered a radiator with them and after multiple emails of them not accepting the return, they agreed to a return for a 50€ fee to "reseal" the item due to the fact that if you open the carton box the radiator loses its warranty. What an absolute joke of a company. I ordered with a different company and called them about a hypothetical return of an opened radiator and they had no objections and actually encouraged me to inspect the radiator.

The Dutch Authority for Consumers & Markets also confirmed that they had to agree to the return of the radiator as they are not excluded from the 14 day cool off period.

Company couldnt care less and only after multiple threats of legal action did they agree to this scammy 50€ extra fee for the return. On top of the 50+€ shipping fee to return it.

Avoid this company. They deserve 0 stars.

Unprofessional at best. I leave it up to you to make your mind about the customer service there. This below, is my e-mail communication with them:

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From: RadiatorKopen.nl
Sent: Monday, 20 September 2021 10:11
To: Hristo Arabadzhiyski
Subject: Re: Uw bestelling #301835130 is geupdate naar de status: Delivered

Shut up pls

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Op zo 19 sep. 2021 om 18:16 schreef Hristo Arabadzhiyski

You are unprofessional. That’s what matters more than the damn EUR 11.98.

It’s probably in your terms and conditions as well that you can cancel orders without notice and at convenient times for you. Almost certainly an illegal practice, because confirmed orders for advertised products are legally binding.

You know what else is legally binding, the pictures you put on your web pages. I will submit a tip to the authorities against you, no doubt about that.

Your apology is not genuine.

Hristo

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From: RadiatorKopen.nl
Sent: Sunday, 19 September 2021 17:48
To: Hristo Arabadzhiyski
Subject: Re: Uw bestelling #301835130 is geupdate naar de status: Delivered

Hey,

Unfortunately for you, we will not credit anything, this is just the order amount which is also paid online in advance by you.

Second case, the picture is to show the type of connection set and what it looks like. We do not say that you will get exactly that and in addition, everything is of course also subject to retention on the webshop.

If it is customary for you, you may return it yourself to our address as a total package. This will then be credited.

Also, our apologies for the misunderstanding

Sincerely,

Met vriendelijke groet,

Bouwstation XL B.V.
Spinveld 66A-4
4815 HT Breda
+31 85 130 16 50
Bsxl.nl | Goedkopeverwarmingen.nl | Radiatorkopen.nl

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Op zo 19 sep. 2021 om 13:02 schreef Hristo Arabadzhiyski

Hi,

This morning I received order 301835130. Please, see attached pdf.

The invoice amount for it is EUR 129.64. I paid 141.62 by Ideal. Could you transfer the difference of EUR 11.98 back to my account, please?

Another issue is that you have sent a zij-onderblok that is different than the one your website shows. To be precise: your Standaarrd Aansluitpakket I shows a zij-onderblok with retour on the inside, which is what I need. However, the one you sent to me has the retour on the outside (see attached photo).

How can we solve this?

Thanks,
Hristo

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From: Track-POD
Sent: Sunday, 19 September 2021 09:47
To: Hristo Arabadzhiyski
Subject: Uw bestelling #301835130 is geupdate naar de status: Delivered

Beste klant,

De status van je bestelling is geupdate.

Bekijk de bijgevoegde pakbon voor de leveringsdetails van uw producten.

Met vriendelijke groet,

Bouwstation XL B.V.
Spinveld 66A-4
4815 HT Breda
+31 85 130 16 50
Bsxl.nl | Goedkopeverwarmingen.nl | Radiatorkopen.nl

Belangrijk: Elk artikel is gecontroleerd op de kwaliteit voordat het ons magazijn verlaat. Gelieve uw artikelen vóór in gebruik name volledig te inspecteren. Het is niet mogelijk om reeds gebruikte artikelen te vervangen of retour te nemen. Ook is het niet mogelijk om producten, die gesealed zijn, na opening retour te sturen. Transportclaims worden alleen in behandeling genomen, indien u de schade binnen 48 uur schriftelijk bij ons aanmeldt en een kopie van de vrachtbrief bijvoegt waarop de schade is aangetekend.

Let op: Het transportbedrijf en wij hanteren 48 uur voor schadegevallen!