I am very happy with the way Rackhams dealt with the issue of my purchase. There were some missing parts on the parasol base (Outsunny parasol base holder, 43kg water or 60kg sand filled) I ordered.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, competitive price and service from Rackhams. We ordered the Fimous 11 Seater Outdoor Rattan Fire Pit Dining Set with 3 Sofas, 2 Footstools - Dark Grey and we love it. Looks amazing in... See more
Company replied
Ordered A New Rattan Furniture Set - Smooth transaction, excellent communication, fast delivery. Once delivered, my husband assembled it only to realise that one of the seating parts was slightly tw... See more
Company replied
We found the Cosatto highchair that we wanted at a very reasonable price on this website. The transaction was very straightforward as was the delivery which happened within a couple of days of orderin... See more
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Company details
Written by the company
Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 150,000 curated products and free UK delivery on every order.
Contact info
Unit 2 First Avenue,, B76 1BA, Birmingham, United Kingdom
- rackhams.com
4.6
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service just as described…
First class service just as described they really are lovely handles and delivery was perfect
16 April 2026
Unprompted review
Reply from Rackhams
Hello Teresa,
Thank you for your lovely feedback.
We are really pleased to hear you are happy with the handles and that everything arrived just as described. It is great to know the delivery was spot on too.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Well pleased with my purchase.well…
Well pleased with my purchase.well worth the cost.
10 April 2026
Unprompted review
Reply from Rackhams
Hello Brian,
Thank you for your feedback.
We are really pleased to hear you are happy with your purchase and that you feel it was well worth the cost.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Very good service
Rackhams had the Oxford Aque Evo Adventure bike bag in stock and at the right price. Shipment and communication was very good. The bag itself is great, it holds plenty of bits and pieces and is easily accessible, and waterproof too.
28 March 2026
Unprompted review
Reply from Rackhams
Hello Mike,
Thank you for your great feedback.
We are really pleased to hear you found the right product at the right price and that delivery and communication met your expectations. It is also great to know you are happy with the bike bag and its practicality.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Great shoes, arrived quickly
Ordered a pair of Birkenstocks - arrived promptly. Very happy, thank you
26 March 2026
Unprompted review
Reply from Rackhams
Hello Louise,
Thank you for your lovely feedback.
We are really pleased to hear your Birkenstocks arrived quickly and that you are happy with them.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Always a nice experience yo shop at…
Always a nice experience yo shop at Rackams and more so with a recent purchase of a jumper from Izabel of London which was reduced so thank you Rackams.
1 April 2026
Unprompted review
Reply from Rackhams
Hello Catherine,
Thank you for your lovely feedback.
We are really pleased to hear you consistently have a good experience shopping with us. It is great to know you were happy with your recent purchase and were able to take advantage of a reduced price.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Great company
Everything from ordering to delivery was a definite 5***** absolutely recommend
20 March 2026
Unprompted review
Reply from Rackhams
Hello Janet,
Thank you for your fantastic feedback.
We are really pleased to hear everything from ordering through to delivery met your expectations. It is great to know you would recommend us.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Apprehensive order but so glad I did!
I was a little dubious ordering garden furniture from Rackhams not having bought from there before. However, after shopping around the furniture I wanted was a good price so I went for it. After placing the order I received a confirmation email and an expected to be delivered by date but never received a tracking number. Once the expected date of delivery arrived and no sign of the furniture, I contacted Rackhams who responded within the hour. They had contacted the partner and delivery was arranged for the following day. Once received I was missing a chair cover and one of the cushions had a small hole in. Again, Rackhams responded promptly to my query and a replacement cushion and the missing cover were sent within the week. Despite the little snags, I am impressed with the quick response and customer service provided by Rackhams. I would not hesitate to order from them again. I should also add that the quality of the garden furniture is excellent. Great quality and customer service! Well done Rackhams!
6 March 2026
Unprompted review
Reply from Rackhams
Hello Nat,
Thank you for your detailed and thoughtful feedback.
We completely understand the hesitation when ordering from somewhere new, so it is great to hear you decided to go ahead and that the overall experience gave you confidence in us.
We are sorry for the initial issues with tracking and the missing and damaged items on arrival. That is not the experience we aim to provide. However, we are really pleased to hear that our team was able to respond quickly and get everything resolved for you without delay.
It is also great to know you are happy with the quality of the garden furniture and that, despite the early issues, you would be happy to order with us again.
Thank you again for taking the time to share such detailed feedback.
Kind regards
Rackhams Customer Care Team
Online shopping and ordering with…
Online shopping and ordering with Rackhams very prompt and straightforward.
Customer Service communication excellent.
Delivery timely and parcel in good condition.
Would Recommend.
24 April 2026
Unprompted review
Reply from Rackhams
Hello Lyn,
Thank you for your great feedback.
We are really pleased to hear you found the ordering process straightforward and that everything was handled promptly. It is great to know our customer service and delivery met your expectations.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Garden Summerhouse
Garden Summerhouse. Easy Transaction, Good Value, Quality Product, As described and delivered on time. Got linked to 3rd party site to schedule delivery. That was a bit clumsy and not so straightforward by comparison but acceptable. Hence 4*
Driver was courteous and friendly. Would buy again.
31 March 2026
Unprompted review
Reply from Rackhams
Hello David,
Thank you for your feedback.
We are really pleased to hear you found the process easy, the product good value, and that everything arrived as described and on time. It is also great to know the delivery driver made a positive impression.
We appreciate your comments regarding the third party delivery scheduling. We understand how that part of the process can feel less straightforward and will continue to review this with our partners to improve the experience.
Thank you again for taking the time to share your experience, and we are glad to hear you would buy from us again.
Kind regards
Rackhams Customer Care Team
Delivery issues
Site was easy enough to place order for my sheds, but delivery was a shambles.
Secured a delivery date, recieved email confirmation to confirm my delivery date, took a day off work to accommodate the delivery, but nobody turned up. After chasing i had to wait 2 weeks for a redelivery and take another day off work, as they dont deliver at weekends.
This was very frustrating and cost me 2 holidays I didnt want to take. Dont think I will be using Rackhams again.
On a plus, sheds seem good quality, hence 2 stars instead of 1.
3 April 2026
Unprompted review
Reply from Rackhams
Hello Michael,
Thank you for your feedback and we are sorry for the experience you had.
We are pleased to hear you found the website easy to use and that the sheds themselves are of good quality. However, the delivery issues you describe are clearly unacceptable, particularly having to take time off work twice and then wait for a redelivery. We fully understand how frustrating and inconvenient that must have been.
This is not the level of service we aim to provide, and your experience has been shared with the delivery partner to ensure it is reviewed and improved.
We are sorry again for the disruption caused and appreciate you bringing this to our attention.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello,
Thank you for your feedback.
We are really pleased to hear you found the service efficient and are happy with the product.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello Mr Hill,
Thank you for your great feedback.
We are really pleased to hear you were happy with the Puma safety trainers, the price, and the speedy delivery. It is great to know everything met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Highly recommend
Great communication and very quick delivery. Very impressed with Rackhams. I would highly recommend them. Outdoor furniture set was a great price and we're really pleased with it.
25 March 2026
Unprompted review
Reply from Rackhams
Hello Kris,
Thank you for your fantastic feedback.
We are really pleased to hear you were happy with the communication and quick delivery, and that you are enjoying your outdoor furniture set. It is great to know you found it at a good price as well.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Check out here first
This company is my first call if I'm looking for something for my home. I haven't used my new duvet yet as it is reserved for winter. However ordered and arrived on time without any problems. The quality and workmanship is delightful as is the feel of the duvet. I'm delighted with it.
23 April 2026
Unprompted review
Reply from Rackhams
Hello Yvonne,
Thank you for your wonderful feedback.
We are really pleased to hear that Rackhams has become your first place to check when shopping for your home. It is great to know your order arrived smoothly and that you are happy with the quality and feel of the duvet.
We hope it serves you well when the colder months arrive.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Good quality
Good quality. Easy to assemble
Well recommend. A bit smaller than I thought but still happy with it
28 March 2026
Unprompted review
Reply from Rackhams
Hello Angela,
Thank you for your feedback.
We are pleased to hear you are happy with the quality and found it easy to assemble. It is also great to know you would recommend it.
We appreciate your note on the size and are glad it still works well for you.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Viva polar slippers
The Viva polar slippers I bought are so comfortable , well made and fit really well with plenty of toe room for wide feet. They also stay on your feet so no fear of slipping on the stairs like other slippers. Highly recommend. Delivery was really quick as well.
23 February 2026
Unprompted review
Reply from Rackhams
Hello Susan,
Thank you for your lovely feedback.
We are really pleased to hear you are so happy with the Viva polar slippers, especially the comfort, fit, and support. It is great to know they work well for wider feet and feel secure to wear.
We are also glad delivery was quick and everything went smoothly.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Not Great
I saw this site and thought it looked great. Saw some perfume that my daughter had asked for for a much cheaper price of £56. I ordered and waited. When the perfume failed to arrive i contacted Rackhams only to be told it was no longer in stock and i would get a refund. I see today that the perfume in question is now up on the site again and this time it's £132 ( apparently reduced by 8%). Not sure what's going on here but not impressed and will not purchase from this company again.
20 April 2026
Unprompted review
Reply from Rackhams
Hello Samantha,
Thank you for your feedback and we are sorry for the experience you had.
Unfortunately, your original order could not be fulfilled as the item went out of stock after your purchase was placed, which is why a full refund was issued. We understand how disappointing this is, particularly when you were expecting a specific item.
In relation to the current listing, when a product goes out of stock we always try and bring that product back in from another supplier, unfortunately that can often mean it is available at a different price, which would have been why we didn't have it listed from them originally, while we had the better price from our original supplier. As soon as they went out of stock, we looked to get the product back available, albeit from a different supplier who has different costs and thus overall pricing.
We appreciate how this may have appeared confusing and frustrating from your perspective, and we are very sorry for that.
Kind regards
Rackhams Customer Care Team
We ordered a ride on digger for my…
We ordered a ride on digger for my grandson, he thought it was amazing. We were very pleased with it, it was quite hard to build, but was very easy to order and it turned up on the day it said
29 March 2026
Unprompted review
Reply from Rackhams
Hello Anita,
Thank you for your lovely feedback.
We are really pleased to hear your grandson loved the ride on digger. It is great to know it arrived as expected and that ordering was easy.
We appreciate your note on the assembly and are glad everything came together in the end.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
All good
I'd never heard of heated eyelash curlers but tried this one & it's very effective, easy & quick to use, & painless.
Ordering was easy & the parcel arrived safely & in good time.
20 April 2026
Unprompted review
Reply from Rackhams
Hello Linda,
Thank you for your great feedback.
We are really pleased to hear you are enjoying the heated eyelash curler and found it easy and effective to use. It is always good to hear when a product pleasantly surprises.
We are also glad ordering was straightforward and that your parcel arrived safely and on time.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello Brenda,
Thank you for your great feedback.
We are really pleased to hear you are happy with the product and that delivery was fast. It is great to know everything went smoothly.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
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