r2-bike.com Reviews 

All good with this store. I ordered the Rockshox Zeb Ultimate 180mm fork for my bike. It arrived quickly to Barcelona from Germany. It was very well boxed and protected and I was able to track it all the way. The price was unbeatable, such a bargain for this fork.

This was my first experience with R2 Bike and as I had never heard of them, I was a bit nervous about spending so much money. But everything was professional and the delivery was quick.There are quite a few negative reviews on R2 Bike, but my experience was good. Just from reading their responses, I feel that if there was an issue, you would be struggling to get a non-cheeky explanation or for them to take responsibility. It looks like they take things rather personally. But also when issues arise, most people would go for the negative reviews before attempting to contact customer service. So it's a hard bet, but as I said, I had zero issues with my order.

I recommend this store because the prices seem unbeatable and the service was 100% in this case.

Shopped my items and just a moment later they were already on their way to my location. Super fast service! I also enjoyed the gummy bears they hid in the delivery box. 5/5 experience. Will definitely return to R2-bike.com.

I think R2 bike's website layout is great, and they carry a fairly good range of products. I have made a number of purchases over the past year and have had a fairly good experience until recently.

In my previous order, my item was shipped with the delivery address not being properly filled out by the delivery team. Which means my package went from Germany, sat in Austria for some time before being sent back to R2 and then back to me again. This is even though my address was properly filled out at check out. Wrote to the support team and someone apologised for their mistake. Small annoyance, no big deal.

In my most recent order. The shipment was sent out to a previous address I had used, different from the one I had put into my current order. When I wrote to the support team asking to clarify why this has happened again and how we can prevent this from happening in the future, their response was.

"we´re very sorry, your order already shipped and we can´t stop this process.
Please refuse the acceptance of shipment, which will initiate an automatic return to us."

No explanation was offered for the error and how I/we can go about trying to make sure this doesn't happen again. At the end of the day, it is just some bike parts and I could live without these things for a few weeks. I am slightly annoyed but I will get over it.

(Update 19th May 2021)
Problem with them sending the package to the wrong address again. The package was shipped on the 10th and it seems to be on the way back to R2 now. What this means is, assuming they get the shipping address right the second time, the whole shipping process would take one month.

If you are chill in that you don't really care if your order arrives on time or gets shipped to the right place, R2 is a decent site. But if you are someone who ABSOLUTELY needs your orders to arrive on time or if you are spending your life savings on your dream brakes or frame, then I think you should look elsewhere. You should factor in at least 1 month for shipping if you are within the European Union. Probably much longer if you are outside.

I have had better experience with customer support from bike24 and bikediscount.

Being based in Ireland, after Brexit I've stopped sourcing parts from the UK and switched to Germany -- with good results from the top 3-4 sellers. Never tried r2-bike before so I thought to give this one a go and I wasn't disappointed, on par with the others. Good prices and quick 4-5 days delivery (they all use DHL). Website could be improved hence 4 stars out of 5, but you can shop with confidence.

My Go-To Bikeshop from Germany. They have a superb selection of products, always up-to-date inventory (newest bike parts) and so far, I was super happy with every order.

The best deal with r2 is their ultra-fast delivery. Ordered at night, packed the next day, arrived a day later. It is awesome, especially now in Corona times, where bike retailers struggle to even get items on stock again, that r2 still keeps up their service.

Brilliant. The delivery time from these guys is superb. Based in Germany and I get postage to Ireland in 2-3 days. Other online retailers could learn that best price isn't everything and speedy delivery just can be, especially when R2 charge the same as everyone else for delivery from Europe.

No excuses about Brexit either!

Do Not buy from this company if you are in UK! They don’t include UK Vat and I ended up having to pay an extra £57 to get my parcel from Parcel Force.

When I emailed customer service they said not our problem blame Boris Johnson.

Awful company to deal with steer clear!

No response to mails about warranty claims

Ecxcellent service and good tech assistance. For my experience R2Bike is one of the best bike e-commerce for the High level items.

In my opinion, their website misrepresents their shipping policy. Right at the top, it shows "Premium shipping with DHL." Turns out "premium" shipping is standard, ground shipping and for international orders, in-country postal service which is about as FAR from premium as you can get (at least in the US). When my order of VERY expensive bike parts hadn't moved in nearly a week according to the DHL tracking site, I inquired with R2 and they, in a very rude and dismissive manner, directed me to their FAQ page which says to get "express" shipping, you have to write "Express" in the *comments* section of the order. There is no checkbox for express shipping and no indication on the check-out page on how to obtain *real* "premium" shipping. I will not be ordering from r2-bike again.

Regarding their response below, I had a package from Spain that was shipped *after* the one from r2 also via DHL which I already have in-hand, while my $3K carbon cranks are somewhere in U.S. postal service limbo. So, “coronavirus” is a weak excuse. Don’t expect premium treatment from r2 when you order premium goods.

Excellent service, had to wait until shipping to UK again, great site.

Very fast delivery, recommend this shop:)

Excellent pricing, Immediate dispatch

At first I was not kept informed due to missing parts, but after a few emails everything went quickly and smoothly. Ultimately very satisfied!

When I place the order, the values aren't quite the same. Just a few centimes of difference but... don't like it.

All good, quick delivery, items as ordered, perfect service

Fast and pleasant contact with customer service, fast delivery, correct prices... convinced about R2-bike reliability ;o)

Update: R2 Bike did sort out the issue in the end. I feel my case was an outlier, but they really do need to fix their system when your CC has... whatever issue mine apparently has, also the issues with stock and their site (which has only happened to me one with one specific item). Would use them again and hope to give a 5 stars rating next time.

Original:
Previously I have enjoyed my experience with r2-bike. Good prices and thought I could trust them. Not anymore.

I bought a range of items, about $500usd worth including a hard to find item I waited months to be instock. I added all to my cart and checked out paying by credit card. Everything went smooth and I got the usual confirmation email. A week or so passed and I get another email, r2-bike asking me to pay for my order or they will cancel it. I went and checked my CC statement, r2-bike is on it for the correct amount. I take a photo of that and reply with it saying I already paid. The rep replies acknowledging the payment and saying it will be reversed and I need a different payment method as my card is a risk to them. Ironic as they asked me to pay twice, they are my risk. So then I asked for a paypal link, that didnt arrive but I decided to recreate the order and add some other items I also wanted, this time I would pay by paypal. But I found out the items I already had in my order were sold out now. So there was never a chance that I could complete that order! And it's so much worse that the item I wanted I waited for because its always out of stock. Also now the rep is denying they ever took my money in the first place now after earlier acknowledging it, strange but I think the money is back in my account now so whatever. Now I have a bunch of parts coming in from other stores that I cannot use because a crucial part I thought I already bought was sold to other people by r2-bike and might never be in stock again. Thanks guys!

Update: I have the refund now but I am still looking for the parts. The r2 rep said there was no reason why I waited so long, the part is in stock and I can order. So I do, within seconds of getting that email. Add the item to my cart, checkout this time with paypal, when I am returned to the site I get a message saying the part has been taken out of my order because it is not available. I check the site again, says in stock. I order and pay again. Same error. I email them back, all within a few minutes, ask about the error and how I can order. No response for a day now and the item says out of stock, maybe stock in 4 weeks... FFS!