r2-bike.com Reviews 

Ordered a pair of tires on Wednesday afternoon and on Friday around lunch time the package was available for pick up at my local store in Sweden. Less then 48 hours from Germany. Incredible!

One of the best shop to date. Always good price, quick to process and available by e-mail or phone when really needed. Thank you !

No issues at all, shipping was fast, communication was clear, prices were good. Thank you!

Excellent service!
Order shipped to UK with UPS, constant updates every step.
Arrived slightly earlier than expected. Had an item I couldn't purchase anywhere else.
Only issue is packaging could be better.
Really pleased with my items, thank you!

Initial Disappointing Experience however keep reading to the end --> excellent response by R2 bike team afteral!!

Dear R2bike team,

I’ve been a long-term customer and recently placed another order — a saddle, a Muc-Off funnel, and 5 liters of Muc-Off concentrate bike cleaner, including shipping.

On the day of delivery, the courier suddenly failed to deliver — which was odd, since we were at home and have a designated safe place for deliveries via the app. The status then changed to “package damaged and returned to sender.” No proactive communication from R2 whatsoever.

After reaching out to support, I received a reply proposing to cancel the damaged item (obviously the concentrate) and resend the rest. The non-damaged parts arrived shortly after, but now you refuse to refund the concentrate, claiming you’re waiting for an investigation.

Let’s be clear:

This package never reached me.

You already acknowledged the damage.

You already resent the remaining items, meaning the damaged one is with you now.

CASE CLOSED EDIT:
Refund processed + €50 voucher received. Mistakes can happen, but it's the solution that counts and sticks with you. You've definitely won me back as a customer.

Happy ending :-)

Super service, goods despatched within 24 hours of ordering and arrived a day later.

First time ordering from R2-Bike - it was absolutely fantastic!
I was very impressed with the experience of shopping for bike components. Good prices, incredibly fast pickup and delivery.
I will definitely order here again! Thank you R2-Bike!

Very fast delivery and always best price!

Best assortment and fast delivery.
Often it’s the only shop that offers more than the obvious parts. It’s my goto online shop for bike parts.

One disturbing issue is that you cannot select and save the default country. This is annoying for someone that often wants a shipping address that is not in sync with my current location.

Perfect. Fast shiping, all good.

I've been a loyal customer of R2-bike for several years, consistently impressed with their products and services. However, I've recently experienced a significant decline in their customer service.

The most frustrating aspect is the lack of direct communication. Phone support has been discontinued, and email responses are now delayed for several days.

A recent order for a groupset was rejected by DHL, an unfortunate incident beyond R2-bike's control. Unfortunately, the subsequent handling of the situation was rather disappointing. Initial promises of a replacement order or credit were not fulfilled. The miscommunication between departments led to an unexpected refund being issued, leaving me in the awkward position of chasing the refund.

It's a pity to see such a negative shift in a company I once highly regarded.

since its my first experience with r2-bike

I was worried about the reviews that related to sending wrong items and the difficulty for returning plus the reviews related to customer service and the level and time of response with the customer

Due to a global shortage Was able to finally source a crankset and at a great price

Excellent communication throughout

Many Thanks

One of the greatest bike stores, great prices , always there to support any questions, fast shipping, just perfect!!!

Awesome guys. Good prices, lots of stuff, fast delivery and nice presents:)
Regular customer of the R2.

Brilliant customer service,great prices and fast delivery.

first i put a low cost order to try em out. Worked fine got what I ordered. Put up next order for over 500 eur. Everything was in stock on site. After couple of days I start to wonder where is the confirmation, i already paid, contacted them with mail. They got back to inform- Apparently nothing I ordered was in stock. one item was 2 months away to deliver, that means the complete season will be gone until i get my item. Tried to call them, but the phone was closed due to overload and advised to email. I mailed to cancel the item with refound, no one returned with confirmation of request. Note that I emailed them in English as am not speaking German they respond in German and yet call them self international? Tbh how dumb is that? After a day they returned the mail, and refund the money from the delayed item ( which was in stock when i placed the order)

I really cant advise you to order from them, service is not their thing, crm is gone thru the window, there are others more serious dealers out there. its not like they are cheap either with 10eur more in shipping cost than others. Theres no absolute reason to buy from them you just get disappointed. They will prob answer here with excuses and advice me to mail. Before you do that…you already got my mail twice so answer that before you try to excuse yourself here.

According to their embarrassing answer (as I aspected) i think you pretty much understand what you deal with when order from them. They basically dont care take no responsibility and missed the point of crm totally and top of that accusing me to be liar( ?). They spending more time here to marginalize a big issue and offend serious clients than handle the problem is a big red flag.

The fact that I would put this amount of energy to spread lies which dosent benefit me at all is clearly nonsense. I would rather see this other way around as I shop a lot and just want what i paid for without any issues and time consuming nonsense with dealers who dont know how to act correctly.
Work your issues out instead of screaming liar. Take the critics become better, easy as that. Good luck.

Ordered a helmet, came in a few days. Only to try and return it. It’s been stuck in Lisbon for 30 days because I used the service they told me to. Now I’m without €200+ and no helmet. Only replied to one of my every 10 emails. Awful returns service and awful customer care.

I've ordered 2 tires that later I checked would not fit in my rims. Sent email in the same day asking to change the item or cancel the order. The order was dispatched without changing the product. I've waited for the order arrival and refuse to accept it so DHL could return to sender.

They received the return from DHL at 02/05/2024, but didn't receive any refund or answer to my emails.

Order DE-2031043

Fast, efficient and great value. Can not complain or criticise. Keep it coming r2 team!